customer experience manager Work, Jobs in horsforth, wyk (with Salaries)

Head of Customer Service
Zenith —Leeds
- Up to £95,000 a year
- Customer service
1d
Customer Care Coordinator
Henry Boot —Leeds
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Communication skills
- Time management
Quick apply
2d
Customer Experience & Retention Manager
Batchelors Motor Group —Otley
- £38,000 - £55,000 a year
- Full-time
- Management
- Sales
- English
- Employee discount
- Referral programme
Quick apply
6d
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
1d
Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- Work from home
- Employee discount
Quick apply
3d
Customer Loyalty Manager
Card Factory —Wakefield
- £46,000 - £50,000 a year
- Hybrid work
- Management
- Team management
- Leadership
Customer Experience Advisor
Anchor —Bradford
- £26,900 - £28,000 a year
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
2d
General Manager - Tap & Brew
SSP —Leeds
- £37,000 - £39,000 a year
- Sales
- Leadership
- Employee discount
Quick apply
Insight Manager
Card Factory —Wakefield
- £46,000 - £50,000 a year
- Hybrid work
Assistant Manager - Wetherby
BoyleSports —Wetherby
Quick apply
Jet2.com Customer Operations Co-ordinator
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Retail Store Manager
Company Shop Group —Bradford
- £49,633 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
VacancyTitle: Housing Manager
Housing 21 —Thackley
- £33,743 - £50,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Sick pay
8d
Retail Shift Lead
Company Shop Group —Bradford
- £28,500 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Shift Manager (Evenings)
Greggs —Leeds
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Assistant Manager - Operations
Leisure United —Pudsey
- £28,215.41 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
5d
Account Manager
TPP —Leeds
- £60,000 a year
- Spanish
- No experience needed
School Business Manager
Star Academies —Bradford
- £47,181 - £52,413 a year
- Call to connect
- Customer service
- Human resources
- Organisational skills
4d
Talent Acquisition Advisor (Resourcing)
Bradford Children and Families Trust —Bradford
- £39,862 - £42,839 a year
- Organisational skills
- Communication skills
- Annual leave
Assessment Officer
UK Coaching —Leeds
- £29,000 - £31,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Work from home
- Life insurance
Quick apply
9d

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customer experience manager jobs near horsforth, wyk

Head of Customer Service

Zenith -
Leeds

Apply Now

Job details

Permanent
Up to £95,000 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Tech scheme

Qualifications

Customer service

Full job description

At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone.

Our Commercial division provides a full range of services for fleet operators across LGVs, HGVs, LCVs and trailers. This includes fleet management, maintenance, funding, rental and flexible hire. With national reach and specialist expertise, we help customers keep vehicles available, compliant and cost-effective.

Across the business, there is a strong focus on continuous improvement, investment in technology, and creating an environment where people can develop and contribute to meaningful change.

The Opportunity

This is a senior leadership role with responsibility for shaping how customer service is delivered across a complex, multi-site operation.

As Head of Customer Service, you will define and deliver the customer service strategy, ensuring a consistent and high-quality experience across all channels. You will work across teams and functions to align service delivery with wider business priorities, while supporting ongoing improvement in performance, processes and systems. You will also provide direction to a large and diverse team, building capability and consistency across all locations.

Reporting to the Commercial Operations Director, the role combines strategic planning with operational oversight and involves close collaboration with Commercial, Finance, HR, IT and Business Change teams.

What You'll be Doing

Set the strategic direction for customer service delivery, defining clear service standards, KPIs and performance frameworks aligned to business goals.
Lead and inspire a large, multi-layered team, ensuring strong capability across Customer Service Managers, Team Leaders and frontline colleagues.
Own the end-to-end customer experience, embedding a customer-centric culture and continuously improving satisfaction and loyalty.
Oversee multi-channel operations, ensuring efficient, consistent and compliant service delivery across all customer touchpoints.
Drive continuous improvement, identifying opportunities to enhance processes, systems and technology to improve quality, efficiency and cost.
Build strong cross-functional partnerships with Commercial, Finance, HR, IT and Business Change to deliver joined-up outcomes.
Manage budget and resources, ensuring cost-effective delivery while forecasting demand and optimising capacity.
Lead governance and risk management, ensuring regulatory compliance and robust operational controls.
Develop insight-led decision making, establishing clear MI dashboards and using data to drive performance and inform strategic decisions.
Champion colleague development and engagement, creating an environment where people can grow, perform and thrive.

What You'll Bring

Experience leading customer service, operations or service delivery at a senior level
A track record of managing large, multi-site or multi-channel teams
Experience working with performance metrics, budgets and operational planning
Evidence of improving service delivery, processes or organisational capability
Understanding of commercial drivers and how service delivery contributes to business outcomes
Ability to interpret data and translate insight into practical action
Experience engaging and influencing stakeholders across different functions
Exposure to fleet, vehicle or leasing environments is helpful, though not essential

What's in it for You

Base salary of up to £95,000 per annum
Company car
Annual bonus
25% pension
Life assurance x 4 salary
Critical illness cover
Private medical care
Dental and health cash plans
Company GP for self and family
Inclusive culture with colleague-led equality networks
Other flexible benefits including the option to buy/sell holiday, Technology Scheme, Cycle to work scheme etc..
Most importantly ....a role that will provide autonomy and challenge every day, in a people led organisation that is really looking to make a difference....

Why Zenith?

We're proud to be:

Award‑winning – Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards), Diversity and Inclusion winners, (Yorkshire Post Excellence in Business Awards), Wellbeing winners (Fleet News 2025).
Sustainability champions – over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
Inclusive - diversity networks and a workplace where everyone can thrive
A place to grow- Clear pathways through our MyGPS personal development framework

Sound Like the right opportunity for you? Apply now!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

INDGEN

Apply Now

Refine Your Search

customer experience manager jobs in horsforth, wyk

Head of Customer Service

Customer Care Coordinator

Customer Experience & Retention Manager

Assistant Manager

Income Recovery Officer

Customer Loyalty Manager

Customer Experience Advisor

General Manager - Tap & Brew

Insight Manager

Assistant Manager - Wetherby

Jet2.com Customer Operations Co-ordinator

Retail Store Manager

VacancyTitle: Housing Manager

Retail Shift Lead

Shift Manager (Evenings)

Assistant Manager - Operations

Account Manager

School Business Manager

Talent Acquisition Advisor (Resourcing)

Assessment Officer

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Why Zenith?

Sound Like the right opportunity for you? Apply now!

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