Customer service team lead Work, Jobs in Horsforth, Wyk (with Salaries)

Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Dutch Cx Team Lead
Vintage.com —Leeds
- £33,600 - £38,000 a year
- Full-time
- CRM software
- Sales
- Continuous improvement
Quick apply
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
7d
French Cx Team Lead
Vintage.com —Leeds
- £33,600 - £38,000 a year
- Full-time
- CRM software
- Sales
- Continuous improvement
Quick apply
German Cx Team Lead
Vintage.com —Leeds
- Full-time
- Hybrid work
- CRM software
- Sales
- Continuous improvement
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
7d
Trade Counter Sales Team Leader (Full-Time)
A One Tools + fixings Ltd —Brighouse
- From £30,000 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Team Leader
The Escapologist Ltd —Leeds
- £20,250 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Store discount
Quick apply
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Team Leader
Paddy Power —Leeds
- From £13.25 an hour
- Employee discount
- Sick pay
2d
Senior Regional Field Team Manager
CPM UK —Leeds
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Planning and Scheduling Team Leader
M Group —Leeds
- £34,000 - £38,000 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
8d
Environmental Services Team Leader
Yorkshire Housing —Skipton
- £39,524.10 a year
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
8d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
16h
Client Services Lead
Radfield Home Care —Ossett
- £15.50 an hour
- Weekend availability
- Continuous improvement
- Organisational skills
- IT
- Paid training
- Annual leave
Quick apply
7d
Pensions Administration Team Leader
TPT Retirement Solutions —Leeds
- Microsoft Word
- Microsoft Excel
- Customer service
Catering Team Leader
Leeds City Council —Leeds
- £25,185 - £25,989 a year
- Call to connect
- Contracts
- School
- Annual leave
Cafe Team Leader
Tesco UK —Leeds
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
8d
Cloud Kitchen Assistant Team Leader
Pasta Evangelists —Leeds
- £13 - £14 an hour
- Full-time
- Bar
- Referral programme
14d
Front of House Team Leader
Pret Lands Lane —Leeds
- £12.50 - £13.55 an hour
- Part-time
- Employee discount
Quick apply
8d

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customer service team lead jobs near horsforth, wyk

Multichannel Cx Team Lead

Vintage Cash Cow -
Morley

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Job details

Full-time
£30,000 - £32,000 a year

Qualifications

Management
Sales
Customer service
Business coaching
Leadership
Communication skills
Dutch

Full job description

Description

About the team:

At Vintage Cash Cow, our Customer Engagement Centre (CEC) team is at the forefront of delivering exceptional customer service by creating an excellent customer journey with our customers and supporting our mission to revolutionise the buying and selling of vintage, valuable and unique items.

With a focus on reCommerce, reuse and recycling, we’re driving a responsible approach to consumerism and sustainability. Backed by VC firms such as Dutch Founders Fund and Airbridge Equity Partners, we’re scaling rapidly and making a positive global impact.

About the role:

We’re building a new Multichannel Customer Team to deliver high-quality customer experiences across a range of contact channels including phone calls in and outbound across customer service and buying, emails, and more.

This is a hands-on leadership role, where you’ll drive performance, quality, and customer satisfaction — ensuring that your team delivers consistently excellent service across all channels. You’ll balance day-to-day operational oversight with coaching, development, and continuous improvement.

The role requires someone who is confident in managing across multiple platforms, experienced in leading people through change, and passionate about building a culture of ownership, care and adaptability.

Key Responsibilities

Lead, coach, and support a team of Multichannel Advisors, ensuring high levels of engagement, morale, and performance.
Conduct regular 1:1s, quality reviews, and team meetings, QA’s under People Management.
Identify skills gaps and deliver targeted coaching or training
Set clear goals and expectations, and ensure accountability
Support onboarding and upskilling of new team members
Monitor team performance across all channels, communication channels with the customer, and lead your team to high performance and productivity.
Ensure customer SLAs and KPIs (response times, quality, customer satisfaction) are consistently met or exceeded
Manage scheduling, workload balancing, and resource planning to meet contact demand
Handle real-time escalations, complaints, or complex queries as needed
Identify recurring issues, friction points or inefficiencies, and contribute to service improvements
Provide feedback to wider teams on customer pain points, product/service issues, or process improvements
Support the implementation of new tools, processes, and systems within the team
Collaborate with other team leaders and departments to ensure seamless end-to-end customer experiences.
Lead and be part of the development of the new team, sharing ideas, best practices, suggestions so that this is a success.
Drive and lead in data that shows customer demand, trends utilising lean processes to be more effective and aid performance.

Skills, Knowledge and Expertise

Essential Skills & Experience:

Proven experience in a customer service/contact centre leadership role minimum 2 years
Strong people leadership and coaching skills, with the ability to bring out the best in others
A solid understanding of multichannel environments and customer expectations across phone, email, chat, etc.
Confident using data to monitor team performance and drive improvement
Excellent communication skills — empathetic, clear, motivating
Comfortable with change, and able to lead others through transitions
Highly organised, calm under pressure, and solution-focused

Nice to Have (But Not Essential)

Familiarity with CRM and contact centre technologies
Experience in sales

About Vintage.com

At Vintage.com, we exist to create a world where everything has value and nothing is wasted.

We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.

What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.

Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.

Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.

Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.

As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted ️

Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.

We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.

If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.

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customer service team lead jobs in horsforth, wyk

Multichannel Cx Team Lead

Dutch Cx Team Lead

Customer Services Team Leader

French Cx Team Lead

German Cx Team Lead

Customer Services Team Leader

Trade Counter Sales Team Leader (Full-Time)

Team Leader

Customer Success Lead

Customer Service Team Leader

Senior Regional Field Team Manager

Planning and Scheduling Team Leader

Environmental Services Team Leader

Helpdesk Lead

Client Services Lead

Pensions Administration Team Leader

Catering Team Leader

Cafe Team Leader

Cloud Kitchen Assistant Team Leader

Front of House Team Leader

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