Group leader Work, Jobs in Horsforth, Wyk (with Salaries)

Head of Customer Service
Zenith —Leeds
- Up to £95,000 a year
- Customer service
5d
CCTV, Security & Control Room Team Leader
City of Bradford Metropolitan District Council —Bradford
- £37.33 an hour
- 12 hour shift
- IT
- Communication skills
8d
Retail Shift Lead
Company Shop Group —Bradford
- £28,500 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
General Manager
Starboard Hotels —Leeds
- Up to £62,500 a year
- Hotel
- Café
- Employee discount
Customer Experience & Retention Manager
Batchelors Motor Group —Otley
- £38,000 - £55,000 a year
- Full-time
- Management
- Sales
- English
- Employee discount
- Referral programme
Quick apply
9d
General Manager
Batchelors York —York
- £50,000 - £77,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
Quick apply
8d
M&S Store Manager
Compass Group —Leeds
- Up to £40,000 a year
- Full-time
- Leadership
- Communication skills
- Employee discount
13d
Project Support Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- Project management
- Annual leave
7d
Community Inclusion Delivery Coach – Leeds United Foundation
Leeds United Football Club —Leeds
- Weekend availability
- Communication skills
9d
Bodyshop General Manager
FMG Repair Services —Bradford
- £60,000 a year
- Annual leave
- Employee discount
Quick apply
Head of People & Culture
YGC PARTNERS LIMITED —Tong
- £60,000 a year
- Human resources
Quick apply
14d
Graduate Policy Officer
City of Bradford Metropolitan District Council —Bradford
- £32,597 - £33,699 a year
- Temporary
- Analysis skills
- Bachelor's degree
- Communication skills
School Business Manager
Star Academies —Bradford
- £47,181 - £52,413 a year
- Call to connect
- Customer service
- Human resources
- Organisational skills
7d
Reception Team Leader
NOVOTEL —Leeds
- Full-time
- English
- Hotel
- IT
Quick apply
Customer Experience Advisor
Anchor —Bradford
- £26,900 - £28,000 a year
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
6d
Trainee Manager
AG Project Group Ltd —Leeds
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Practice Improvement Officer
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- No degree
- Annual leave
12d
Cafe Supervisor - Costa
Compass Group —Leeds
- £13.25 an hour
- Part-time
- Customer service
- Supervising experience
- Café
2d
Retail Sales Advisor - 30 Hours
DFS —Birstall
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
9d
Policy Officer
City of Bradford Metropolitan District Council —Bradford
- £42,839 - £49,282 a year
- Call to connect
- IT
- Communication skills
6d

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Head of Customer Service

Zenith -
Leeds

Apply Now

Job details

Permanent
Up to £95,000 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme

Qualifications

Customer service

Full job description

At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone.

Our Commercial division provides a full range of services for fleet operators across LGVs, HGVs, LCVs and trailers. This includes fleet management, maintenance, funding, rental and flexible hire. With national reach and specialist expertise, we help customers keep vehicles available, compliant and cost-effective.

Across the business, there is a strong focus on continuous improvement, investment in technology, and creating an environment where people can develop and contribute to meaningful change.

The Opportunity

This is a senior leadership role with responsibility for shaping how customer service is delivered across a complex, multi-site operation.

As Head of Customer Service, you will define and deliver the customer service strategy, ensuring a consistent and high-quality experience across all channels. You will work across teams and functions to align service delivery with wider business priorities, while supporting ongoing improvement in performance, processes and systems. You will also provide direction to a large and diverse team, building capability and consistency across all locations.

Reporting to the Commercial Operations Director, the role combines strategic planning with operational oversight and involves close collaboration with Commercial, Finance, HR, IT and Business Change teams.

What You'll be Doing

Set the strategic direction for customer service delivery, defining clear service standards, KPIs and performance frameworks aligned to business goals.
Lead and inspire a large, multi-layered team, ensuring strong capability across Customer Service Managers, Team Leaders and frontline colleagues.
Own the end-to-end customer experience, embedding a customer-centric culture and continuously improving satisfaction and loyalty.
Oversee multi-channel operations, ensuring efficient, consistent and compliant service delivery across all customer touchpoints.
Drive continuous improvement, identifying opportunities to enhance processes, systems and technology to improve quality, efficiency and cost.
Build strong cross-functional partnerships with Commercial, Finance, HR, IT and Business Change to deliver joined-up outcomes.
Manage budget and resources, ensuring cost-effective delivery while forecasting demand and optimising capacity.
Lead governance and risk management, ensuring regulatory compliance and robust operational controls.
Develop insight-led decision making, establishing clear MI dashboards and using data to drive performance and inform strategic decisions.
Champion colleague development and engagement, creating an environment where people can grow, perform and thrive.

What You'll Bring

Experience leading customer service, operations or service delivery at a senior level
A track record of managing large, multi-site or multi-channel teams
Experience working with performance metrics, budgets and operational planning
Evidence of improving service delivery, processes or organisational capability
Understanding of commercial drivers and how service delivery contributes to business outcomes
Ability to interpret data and translate insight into practical action
Experience engaging and influencing stakeholders across different functions
Exposure to fleet, vehicle or leasing environments is helpful, though not essential

What's in it for You

Base salary of up to £95,000 per annum
Company car
Annual bonus
25% pension
Life assurance x 4 salary
Critical illness cover
Private medical care
Dental and health cash plans
Company GP for self and family
Inclusive culture with colleague-led equality networks
Other flexible benefits including the option to buy/sell holiday, Technology Scheme, Cycle to work scheme etc..
Most importantly ....a role that will provide autonomy and challenge every day, in a people led organisation that is really looking to make a difference....

Why Zenith?

We're proud to be:

Award‑winning – Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards), Diversity and Inclusion winners, (Yorkshire Post Excellence in Business Awards), Wellbeing winners (Fleet News 2025).
Sustainability champions – over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
Inclusive - diversity networks and a workplace where everyone can thrive
A place to grow- Clear pathways through our MyGPS personal development framework

Sound Like the right opportunity for you? Apply now!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Apply Now

Refine Your Search

group leader jobs in horsforth, wyk

Head of Customer Service

CCTV, Security & Control Room Team Leader

Retail Shift Lead

General Manager

Customer Experience & Retention Manager

General Manager

M&S Store Manager

Project Support Officer

Community Inclusion Delivery Coach – Leeds United Foundation

Bodyshop General Manager

Head of People & Culture

Graduate Policy Officer

School Business Manager

Reception Team Leader

Customer Experience Advisor

Trainee Manager

Practice Improvement Officer

Cafe Supervisor - Costa

Retail Sales Advisor - 30 Hours

Policy Officer

I want to receive the latest job alerts for group leader in horsforth, wyk

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