helpdesk engineer Work, Jobs in horsforth, wyk (with Salaries)

IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
Infrastructure Engineer
Edmondson's IT Services —Cleckheaton
- £28,000 - £32,000 a year
- Overtime
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
IT Support Engineer
Stowe Family Law —Leeds
- £30,000 - £35,000 a year
- Hybrid work
- Salesforce
- Windows
- Travel
- Bereavement leave
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Helpdesk Operative
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Helpdesk Compliance Coordinator
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
3d
Mobile Multi Skilled Engineer
Emcor —Leeds
- £37,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
3d
Multi Skilled Engineer
Integral UK —Leeds
- £100 a week
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Mobile Air Conditioning Engineer
ISS Facility Services —Leeds
- £37,000 - £44,000 a year
- Monday to Friday
- Maintenance
- HVAC
- In-person
Quick apply

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IT Apprentice

QA Apprenticeships -
Rotherham

Apply Now

Job details

Full-time
£15,600 a year

Benefits

Company events

Qualifications

TCP
Operating systems
GCSE
Ticket management
Computer networking
IT
TCP/IP
Communication skills
Time management

Full job description

About IT Desk:

IT Desk is a multi-award-winning business and has been established since 2006, supporting businesses throughout South Yorkshire and beyond. Our role is to keep our client’s IT infrastructure operation and secure at all times. We a committed to delivering excellence in customer service to our customers.

About the role:

We are looking for new talent to join our ever-growing team! You will be the first point of contact for all support tickets logged. You will be able to work well within a team and be able to work on your own and you will be confident in communicating via the phone, chat, or email.

Responsibilities:

Manage your own diary
Manage tickets assigned to you
Report to the Team Leader
Monitor own SLA
Liaise with customers
Take inbound calls for support
Assign tickets raised for support via email
Log tickets onto the helpdesk system and take detailed notes in relation to a fault
Provide assistance with other engineers
Attend any training necessary
Meet KPI’s
Windows desktop repair and configuration

What we are looking for:

Basic TCP/IP knowledge and an understanding of networking
Hardware skills – able to rebuild desktops/laptops and reinstall operating systems
Able to diagnose and troubleshoot problems
Experience with using Microsoft 365 is preferable
Good time management skills
Self-organization and the ability to be self-motivated in ticket management
An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally
Good IT skills, including the use of spreadsheets
A professional manner and presentable appearance for meeting customers/clients
Initiative and good decision-making skills with the ability to work to deadlines

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm

Benefits:

Onsite gym
Free tea and coffee
Company social events throughout the year (From meals out, to escape rooms and off road driving to name a few!)
Daily breakfast options
Weekly lunch bought with the Team Pleo Card
Vitality health care
Flexible working

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

helpdesk engineer jobs in horsforth, wyk

IT Apprentice

Infrastructure Engineer

IT Support Engineer

1st/2nd Line IT Support - £27,000-£34,000

Helpdesk Operative

Helpdesk Compliance Coordinator

Customer Service Advisor (Hybrid)

Mobile Multi Skilled Engineer

Customer Service Advisor (Hybrid) Day/Night

Multi Skilled Engineer

Mobile Air Conditioning Engineer

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