Operational support grade Work, Jobs in Horsforth, Wyk (with Salaries)

Operational Support Officer
HM Courts and Tribunals Service —Leeds
- £25,582 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Work from home
2h
Operational Support Officer
HM Courts & Tribunal Service —Leeds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
8d
OTAP Clerk - 12 Month FTC
Northern Trains —Bradford
- £28,492 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
3d
Fleet Regulations Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Customer service
- Contracts
- Communication skills
- Annual leave
9d
Operational Support Grade - HMP Full Sutton (Prison Support Role)
Ministry of Justice —York
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Apprentice Operational Support Officer (Band 6/AO)
Health and Safety Executive —Leeds
- £28,499 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- IT
10d
Family Hub Administrator
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Temporary
- IT
- Communication skills
- Annual leave
2h
Legal Officer
HM Courts & Tribunal Service —Leeds
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
14d
Customer Service Support Advisor
ENGIE —Leeds
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Employment & Skills Quality Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Analysis skills
- No degree
- Communication skills
- Annual leave
10d
Lifeguard
Places for People —Pool-in-Wharfedale
- £13.45 an hour
- Employee discount
10d
Casual Assistant Duty Manager
University of Leeds —Leeds
- £14.64 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Gym membership
- Sick pay
Quick apply
22h
Admin Assistant
Leeds City Council —Leeds
- £25,185 - £25,989 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
3d
Receptionist
Leeds City Council —Leeds
- £13.45 an hour
- Sales
- Customer service
- Care experience
- Annual leave
14d
Junior Paralegal
BW Legal —Leeds
- From £20,200 a year
- Overtime
- Case management
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
14d
Immigration Caseworker
Home Office —Leeds
- £32,110 - £33,073 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
8h
Legal Officer
HM Courts and Tribunals Service —Leeds
- £35,335 - £37,847 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
13d
Courier Service Specialist
Evri —Bradford
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
9d
HMYOI Wetherby - Support Services Facilities (SSF) - Shop
Ministry of Justice —Wetherby
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
13d

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Operational Support Officer

HM Courts and Tribunals Service -
Leeds

Apply Now

Job details

Permanent | Part-time | Full-time
£25,582 a year
2 hours ago

Benefits

Annual leave
Company pension
Work from home

Qualifications

Presentation skills

Full job description

Details

Reference number

467655

Salary

£25,582

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This position is based at LEEDS AILSA HOUSE LEEDS, LS27 7LE

About the job

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our HMCTS Operational Support Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.

About us

Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.

Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

We have roles available in different teams: Enforcement, Cash and Confiscation and you may be assigned to any of these. Unfortunately, preferences of team cannot be accommodated, the decision will be made in line with business needs.

HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.

You will be responsible for creating and updating records on our in-house computer system as well as external databases. You will take incoming telephone calls as well as make outgoing calls and give advice on the completion of forms or court procedures, providing excellent customer service.

You will make decisions on the most effective method of enforcement within the current guidelines and will use telephone and text message chasing and tracing tools.

You will also prepare cases for court hearings and serve court documents as part of this process. You will be given workload targets in terms of throughput and accuracy.

Our Cash Operations Team processes all payments received in respect of fines and fees within a set timescale. Youll ensure that those payments are accurately and securely receipted, reconciled and banked in accordance with appropriate policies and procedures.

Our Regional Confiscation Unit is responsible for the management, collection and enforcement of Confiscation Orders made in the Crown Court. A Confiscation Order is an order made against a convicted defendant ordering them to pay the amount of their benefit from crime. You will be accountable for enforcing confiscation orders following set procedures, updating case management systems, preparing cases for court hearings and working closely with internal and external stakeholders to ensure effective enforcement.

As a Contact Centre Operator, you will be passionate about delivering excellent customer service. Working in an inbound call centre you will field calls from the public seeking assistance with payment of financial penalties.

Customers calling us are often in a difficult and stressful situation and therefore great importance is placed on handling calls with empathy and understanding. This is a fast-paced position that requires an individual to be able to multi-task and move from one call to another efficiently.

You will have the confidence to engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions.

Your skills and experience

You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non-judgmental but focussed on carrying out your role whilst fully respecting our customers. Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Youll enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.

For a full job description, please read supporting document included below before applying.

Further details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.

The Leeds office offers a service between 08:00 - 17:00 Monday to Friday and you will be required to work between these times on a scheduled basis.

Occasional travel to other courts

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

Skilled Worker visa

From 22 July 2025, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Please go to www.gov.uk/skilled-worker-visa for more information.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Managing a Quality Service
Delivering at Pace

Benefits

Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team
Email : [email protected]
Telephone : 0345 241 5359

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/19115?entityId=19115

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Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information