People business partner Work, Jobs in Horsforth, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Colleague Relations Business Partner
Lowell Group —Leeds
- Full-time
- Hybrid work
- Free parking
3d
Payroll Manager (UK & EU)
Vintage.com —Leeds
- £55,000 - £62,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Tax experience
Quick apply
Human Centred Design - User Researcher
CGI —Leeds
- Full-time
- Continuous improvement
- Travel
- Agile
Quick apply
Performance Improvement Business Partner
Northern Trains —Leeds
- £45,400 a year
- Analysis skills
- Presentation skills
- No degree
- Employee assistance programme
- Employee discount
2d
Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Human Centred Design - Service designer
CGI —Leeds
- Full-time
- Agile
- Communication skills
Quick apply
Junior People & Development Business Partner
Heeton UK —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
10d
Play Supervisor (Grass Hoppers)
YGC PARTNERS LIMITED —Otley
- Holidays
- Customer service
- Supervising experience
- Working with children
Quick apply
14d
Learning and Development Specialist
StepChange —Leeds
- £45,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
14d
Senior Business Development Representative - UK and Western/Northern Europe
Consult Red —Shipley
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Public speaking
- English
- Travel
Quick apply
Assistant Director, Commissioning, Partnerships and Provision
North Yorkshire Council —York
- £86,537 - £95,898 a year
- Full-time
- Hybrid work
6d
Train Service Controller
Northern Trains —York
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
7d
Senior Agile Delivery Manager
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Project management
- Agile
- In-person
- Employee discount
10d
HR Business Partner
SBFM —Leeds
- £55,000 a year
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
- Free parking
1d
Planning Co-ordinator
Anchor —Bradford
- £32,000 a year
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Employee discount
8d
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
Group Risk Business Partner
Lantern Debt Recovery Services Limited —Leeds
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Financial services
Quick apply
14d
Procurement Business Partner
Bradford College —Bradford
- £40,441 - £44,065 a year
- English
- Bachelor's degree
- No degree
- Annual leave
- Employee discount
1d
Head of Talent Acquisition, Development & Wellbeing - Maternity Cover
Pharmacy2U —Leeds
- £55,000 - £70,000 a year
- Hybrid work
- Travel
- Communication skills
Quick apply
10d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

people business partner jobs in horsforth, wyk

Customer Resolution Team Leader

Colleague Relations Business Partner

Payroll Manager (UK & EU)

Human Centred Design - User Researcher

Performance Improvement Business Partner

Revenue Protection Officer

Human Centred Design - Service designer

Junior People & Development Business Partner

Play Supervisor (Grass Hoppers)

Learning and Development Specialist

Senior Business Development Representative - UK and Western/Northern Europe

Assistant Director, Commissioning, Partnerships and Provision

Train Service Controller

Senior Agile Delivery Manager

HR Business Partner

Planning Co-ordinator

Operations Manager

Group Risk Business Partner

Procurement Business Partner

Head of Talent Acquisition, Development & Wellbeing - Maternity Cover

I want to receive the latest job alerts for people business partner in horsforth, wyk

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