Could you be Incommunities new Section 20 Specialist? You'll lead customer-focused Section 20 consultations, ensuring service charge-paying customers are informed and supported throughout the process. Ensuring legal obligations for qualifying works and long-term agreements are met, while presenting complex service charge information clearly. You'll work with managing agents to ensure compliance with contractual and Section 106 requirements, delivering effective services and value for money for customers.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- Act as the first point of contact for all Section 20 enquiries, providing clear, confident and accurate advice.
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Apply in‑depth knowledge of service‑charge legislation including Section 20 of the Landlord and Tenant Act 1985 (as amended) to ensure full legal and regulatory compliance.
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Review leases and tenancy agreements to correctly interpret rights, obligations and cost apportionment, ensuring fairness and consistency for customers.
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Coordinate and manage Section 20 consultations for qualifying works and long‑term agreements from start to finish.
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Ensure consultations are delivered on time, accurately and transparently, supporting effective income recovery while maintaining customer trust.
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Work collectively with Finance Business Partners to ensure all financial impacts are accurately captured, reflected within relevant budgets and clearly communicated through the consultation process.
- Maintain a visible, supportive and customer‑focused presence, especially during complex or sensitive consultations.
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Maintain accurate, transparent and auditable records of consultations, decisions and customer feedback to support governance and legal compliance.
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Work in partnership with managing agents, ensuring they meet contractual and legal obligations, deliver services in line with S106 and service level agreements, and provide clear, timely information to support consultation, service delivery and value for money for customers.
Requirements
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Strong knowledge of service charge legislation, including Section 20 of the Landlord and Tenant Act 1985 (as amended) with the ability to apply this confidently in practice.
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Experience interpreting lease and tenancy agreements.
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Proven experience of working within a housing, property management or service charge-related role.
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Experience analysing data or producing reports.
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Ability to build positive relationships and influence stakeholders (e.g. Service leads, contractors, customers, MPs, Councillors).
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A full UK driving licence and access to a car for business use is essential for customer engagement, site visits, meetings and attendance at hearings or appointments across the Incommunities area.
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Right to Work in the UK - Visa Sponsorship is not available.
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A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
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Salary from £38,424 up-to £42,000 per year depending on experience
- £1,000 essential car user allowance per year plus mileage
- Social Housing Pension Scheme with up-to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
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Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
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Corporate health scheme membership
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Agile and hybrid working
- Access to an Employee Assistance Programme
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Cycle to work scheme
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Local gym membership discounts.
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A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.
We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact? Come work with us!
