Customer service manager Work, Jobs in Horsham, Wsx (with Salaries)

Head of Customer Experience
Everyman Driving Experiences —Dunsfold
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
Customer Experience Team Leader
Worthing Homes —Worthing
- £34,533 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
8d
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Retention Team Leader
LetsGoCover —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- English
- Health & wellbeing programme
- Gym membership
Quick apply
13d
Customer Relations Manager - Healthcare
Greensleeves Care —Royal Tunbridge Wells
- £45,000 - £47,000 a year
- Full-time
- Sales
- Travel
- Annual leave
- Employee assistance programme
Quick apply
7d
Production Manager
Cut My —Henfield
- £40,000 - £45,000 a year
- Full-time
- Project management
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
11d
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Head of Customer Service
MK Dental and Implant Clinic —Brighton and Hove
- £15 - £17 an hour
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
7d
Store Manager - Greggs
Moto —Crawley
- £35,000 a year
- Full-time
- Restaurant
- Restaurant experience
- Employee discount
- Sick pay
Quick apply
Counter Manager - Crawley
Benefit Cosmetics UK —Crawley
- Part-time
- Hospitality
- Management
- Customer service
- Annual leave
- Referral programme
Assistant Manager
Screwfix —Haywards Heath
- Up to £30,000 a year
- Full-time
- Annual leave
- Employee discount
Partner Account Manager
Breathe —Horsham
- £34,000 - £36,000 a year
- Full-time
- IT
- Employee assistance programme
Quick apply
Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
10d
Print Account Manager
L & S Printing Company Limited —Worthing
- £27,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- IT
- Free parking
- Sick pay
Quick apply
11d
Counter Manager - Gatwick South
Benefit Cosmetics UK —Gatwick Airport
- Temporary
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
DEPARTMENT MANAGER - HORSHAM
H&M —Horsham
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
5h
Head of Events & Hospitality
Platform Nine 2025 Ltd —Hove
- £50,000 a year
- Hospitality
- Management
- Organisational skills
- Sick pay
Quick apply
8d
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
14d
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction
- Communication skills

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customer service manager jobs near horsham, wsx

Head of Customer Experience

Everyman Driving Experiences -
Dunsfold

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year

Benefits

Free parking
Company events
Employee discount
On-site parking

Qualifications

CRM software
Hospitality
Customer service
No experience needed
Team management
Driving
AI
Leadership
Communication skills

Full job description

Head of Customer Experience

Everyman Driving Experiences
Full Time | Office Based

About Us

At Everyman Driving Experiences, we create unforgettable driving experiences for thousands of customers across the UK each year. From supercars and race cars to passenger rides and corporate events, our mission is simple:

“The Best or Nothing.”

We are now looking for an exceptional Head of Customer Experience to take ownership of the complete customer journey across our business and help lead the next evolution of the Everyman experience.

This is not a traditional customer service role.

We are looking for a commercially minded, highly driven and operationally strong leader who can transform customer experience across every touchpoint — from booking and pre-event communication to event-day delivery and post-event engagement.

The successful candidate will also play a major role in modernising and streamlining our customer operations using AI, automation and intelligent systems.

The Role

As Head of Customer Experience, you will lead and develop the entire customer experience function across Everyman Driving Experiences.

You will oversee:

our Customer Experience team,
customer communications,
operational customer journeys,
complaint handling,
customer satisfaction,
event-day customer experience,
and continuous service improvement across all venues nationwide.

You will work closely with operational leadership, event teams and senior management to ensure Everyman consistently delivers a premium, industry-leading experience.

You will also take ownership of identifying and implementing AI-driven solutions that improve efficiency, customer satisfaction and operational scalability across the business.

This is a hands-on leadership role for someone who thrives on ownership, accountability and continuous improvement.

This is an office-based position.

Key ResponsibilitiesCustomer Experience Leadership

Lead, manage and develop the Customer Experience team
Create a high-performance customer-first culture throughout the business
Oversee customer communication standards across all channels
Drive continuous improvement across the full customer journey
Ensure customer issues and complaints are handled professionally and efficiently
Monitor customer satisfaction metrics and implement improvement strategies

Operational Experience Management

Work closely with venue and operations teams to improve event-day customer experiences
Identify operational friction points and implement solutions
Standardise customer experience delivery across all UK venues
Review and refine customer-facing processes, policies and workflows
Conduct regular performance reviews of customer experience delivery

AI & Process Innovation

Identify opportunities to improve customer experience using AI and automation
Develop and implement AI agents, customer support automation and intelligent workflows
Streamline internal processes using modern AI tools and technologies
Improve customer communication efficiency and response times
Drive innovation across customer support, booking journeys and post-event engagement
Help modernise operational systems and reporting using AI-driven solutions

Strategic Development

Analyse customer feedback, trends and operational data
Present actionable insights and recommendations to senior leadership
Develop long-term customer experience strategies aligned with company growth
Ensure Everyman remains an industry leader in customer satisfaction and innovation

About You

We are looking for someone who is:

highly motivated and self-driven,
commercially aware,
operationally minded,
and passionate about delivering exceptional customer experiences.

You will be confident leading teams, solving problems quickly and driving meaningful change within a fast-paced environment.

You should be comfortable combining:

people leadership,
operational management,
customer psychology,
and modern AI-driven innovation.

Applicants must be comfortable working in an office-based role and being actively involved in day-to-day operations and team management.

Essential Skills & Experience

Proven senior-level customer experience or customer operations leadership experience
Strong understanding of customer journey management
Experience leading and developing customer-facing teams
Excellent organisational and problem-solving abilities
Strong communication and leadership skills
Experience implementing operational improvements at scale
High attention to detail and accountability
Ability to thrive in a fast-moving environment

AI & Technology Experience

Strong understanding of AI tools and automation platforms
Experience creating or implementing AI agents/chatbots/workflows
Ability to identify automation opportunities across operations
Understanding of how AI can improve customer experience and operational efficiency
Comfortable adopting and implementing emerging technologies

Desirable Experience

Experience within events, hospitality, automotive or experience-led businesses
Experience scaling customer operations across multiple locations
Knowledge of CRM systems and customer service platforms
Experience managing outsourced partners or third-party suppliers

What We Offer

Opportunity to shape and lead customer experience at a nationally recognised brand
A senior role with genuine influence and autonomy
Fast-paced and exciting working environment
Career progression opportunities within a growing business
Competitive salary based on experience

Our Ethos

At Everyman Driving Experiences, we believe in delivering unforgettable experiences — not average ones.

Our standard is simple:

“The Best or Nothing.”

If you are driven by excellence, innovation and customer obsession, we would love to hear from you.

Pay: £50,000.00-£60,000.00 per year

Benefits:

Company events
Employee discount
Free parking
On-site parking

Application question(s):

Have you led a customer experience or customer operations team at a senior level?
Have you owned or redesigned a full customer journey (end-to-end)?
Which best describes your experience with AI or automation tools?

- I have built AI tools / agents or automations
- I have implemented AI tools in a business
- I have used AI tools (ChatGPT, etc.) for productivity
- No experience

Have you worked in a high-volume customer environment (events, hospitality, automotive, retail, travel, etc.)?

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in horsham, wsx

Head of Customer Experience

Customer Experience Team Leader

Customer Service Manager

Customer Relationship Manager

Retention Team Leader

Customer Relations Manager - Healthcare

Production Manager

Senior Customer Success Manager

Head of Customer Service

Store Manager - Greggs

Counter Manager - Crawley

Assistant Manager

Partner Account Manager

Global Customer Experience Manager

Print Account Manager

Counter Manager - Gatwick South

DEPARTMENT MANAGER - HORSHAM

Head of Events & Hospitality

Customer Delivery Manager Service

Regional Customer Support Manager

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