Overview:
We are seeking a reliable and detail-oriented Shipping and Printing Associate to join our team at MBE Weybridge a busy shipping and printing shop. The ideal candidate will be responsible for handling customer service, processing shipments, and completing a variety of print and copying jobs to meet the needs of our customers. This role requires excellent communication skills, the ability to multitask, and a commitment to quality service.
Key Responsibilities:
Customer Service:
- Greet and assist customers with their shipping, printing, related service needs.
- Provide advice on packaging, shipping options, and print formats based on customer requirements.
- Handle cash and card transactions, ensuring accurate billing and invoicing.
- Friendly and professional customer focus approach.
Shipping Services:
- Process domestic and international shipments via various carriers ( FedEx, DHL, UPS, Parcelforce, Royal Mail).
- Pack and label items securely for shipping, ensuring compliance with carrier guidelines.
- Track shipments and handle any queries or issues with deliveries.
Printing Services:
- Operate printers, copiers, and binding equipment to produce high-quality print jobs, including flyers, business cards, banners, and more.
- Assist customers with print design and layout, ensuring they receive the correct formats and finishing options.
- Maintain print equipment and ensure it is stocked with paper, ink, and other supplies.
Inventory and Supplies:
- Monitor and replenish shipping and printing supplies such as boxes, envelopes, packing tape, paper, and toner.
- Assist in ordering supplies as necessary to ensure smooth operations.
Qualifications:
- Previous experience in IT/ shipping/ printing, or a similar customer service role preferred. Familiarity with shipping software and equipment is a plus
- Advanced computer skills (Microsoft Office: Excel/Word/ Outlook/PowerPoint, Windows 10/11)
- Strong organisational and time management skills.
- Knowledge of Adobe software (Photoshop, Illustrator) is a plus.
- Ability to lift and move heavy packages (up to 50 lbs).
- Multitasking: Simultaneously speaking with a customer while navigating computer systems, taking notes, or accessing databases.
Key Attributes:
- Friendly and approachable demeanour.
- Attention to detail, particularly with print quality and shipping accuracy.
- Ability to work well under pressure and manage multiple tasks.
- Problem-solving mindset, able to resolve issues efficiently.
Compensation:
- Competitive hourly rate/salary (based on experience).
- Benefits package (if applicable).
- Opportunities for growth and development.
Pay: From £13.00 per hour
Work Location: In person
