Service delivery manager Work, Jobs in Horsham Rh12 (with Salaries)

Membership Manager
The Association of British Riding Schools —Horsham
- £20 - £25 an hour
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
7d
Service Delivery Manager
WTW —Reigate
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
Service Delivery Manager
FluidOne —Camberley
- Analysis skills
- Computer networking
- Employee assistance programme
Postperson with Driving
Royal Mail Group —Billingshurst
- Weekend availability
- Employee discount
Employment Support Operations Manager
Surrey County Council —Reigate
- From £63,823 a year
- Call to connect
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
11d
Assistant Site Manager
Dandara —Horsham
- £45,000 - £52,500 a year
- IT
- Construction
- Employee assistance programme
Team Leader
Change Grow Live —West Sussex
- £36,101.10 - £38,114.53 a year
- Remote
- Management
- Travel
- Leadership
- Annual leave
- Employee discount
3d
Project Delivery Manager
The Guinness Partnership —Crawley
- £53,433 a year
- Full-time
- Customer service
- Project management
- Construction
7d
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
11d
Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
21h
People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply
14d
Senior Till/Customer Service Assistant
NEWBRIDGE GARDEN CENTRE —Horsham
- £13.11 an hour
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Employee discount
Quick apply
Senior Delivery Manager
Pensions Regulator —Brighton and Hove
- £59,481 a year
- Full-time
- Azure
- PMP
- Project management
7d
Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Deputy Store Manager
Lidl —Horsham
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
6d
Service Delivery Manager Associate
Ericsson —Guildford
- Computer Science
- Engineering
- English
17h
Service Deliver Manager (SC Cleared)
CGI —Leatherhead
- Full-time
- Hybrid work
- Travel
- Organisational skills
- IT
Quick apply
7d
Assistant Site Manager - Horsham
Construo —Horsham
- £45,000 - £52,500 a year
- Full-time
- Organisational skills
- IT
- Construction
- Employee assistance programme
- Employee discount
6d
Business/Admissions Manager
Brighter Horizons Training and Development —Billingshurst
- £29,000 - £32,000 a year
- Full-time
- Hybrid work
- Free parking
Quick apply
17h
Senior Weddings & Events Manager
Guildford Manor Hotel & Spa —Guildford
- £50,000 - £65,000 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Free parking
Quick apply
6d

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Membership Manager

The Association of British Riding Schools
Horsham

Quick apply

Job details

Permanent | Part-time
£20 - £25 an hour
7 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Customer service
Administrative experience
Numeracy
IT
Communication skills
Office experience

Full job description

Primary Responsibilities and Duties: Main Purpose of Role

Reporting to the Chair working closely with Director of Licensing and Centre Operations to provide a timely and efficient service to ABRS+ Members, and promote the benefits of Membership to Non Members.

Direct reports: Membership Support Assistant and Membership Support and Finance Officer

Colleagues: Development Manager and Training Manager CIEC.

1. Membership Service

a. Leading a small team take responsibility for service delivery to members, to maintain a record of new, existing and former Members, calculating the membership numbers, servicing the office email and helpline plus their own email.

b. To register New Members on all relevant systems e.g. EEA, Livery List, so that they can secure all benefits

c. To liaise with the Safeguarding Officer, voluntary position, as requested.

d. To oversee the booking of safeguarding courses and distribution of certificates on satisfactory completion.

e. Promote the ABRS to prospective members, distribute and send out Membership packs to prospective new members, follow up as appropriate.

f. Reception and member service helpline via email and telephone – retrieve answer phone messages using a professional and courteous manner, respond to as many as possible. Forward when needed to the appropriate Trustee and follow up to ensure successful completion.

g. To responsible for the promotion, supply and distribution of rosettes and related certificates plus the professional test certificates to members as requested.

i. To make sure that all members are aware of the benefits to be gained from the use of our tests and rosettes.

ii. To be responsible for the timely distribution of certificates.

h. Effective Processing of Complaints regarding Members in close liaison with the Trustee Director of Licensing and Centre Operations.

i. To lead the renewal process annually for all members from April 1st annually, to maximise the number of renewals, secure payment, gift aid forms and the essential paperwork, copy of licence, insurance, DBS, etc.

j. To advise Members on Riding School Operations as requested.

2. Marketing

a. Working with the Marketing Director, the Development Manager to develop services for the membership. To recommend potential Members to the Development Manager.

b. To promote the ABRS+ Member Benefits to prospective Members to grow the Membership.

c. Working with the Chair and the Development Manager to :

i. Plan relevant newsletters to Members and List of Target Members weekly or fortnightly at least.

ii. Review the operation of the website, update regularly, comment and make recommendations for content.

3. Event Management

a. To organise the AGM, Training events and meetings in line with the annual schedule.

b. To support the Development Manager in the organisation of the Conference regional and other workshops as needed.

c. To organise regular safeguarding courses through the website and any other training as required. Distribute certificates on completion.

d. To support the Training Manager on CIEC Administration when needed.

e. To coordinate office operations with the Membership Support Assistant and Membership Finance and Support Officer, the Development Manager and the Training Manager.

Team: Trustees – Chair, Treasurer, Director Centre Operations and Licensing, Marketing Director, Marketing – Yell Media and any other service providers

4. ABRS+ Policies

a. Maintain and update annually ABRS Policies

5. BEF and Affiliated Bodies

a. Liaise with other Member Bodies as required.

6. Events and Examinations.

a. Organise the annual AGM.

b. Organise Exams when and if needed to include overseas members.

c. Maintaining a general diary for Trustees and the Office.

7. Supporting the Chair and Board of Trustees

a. Prepare agendas in consultation with the Chair and circulate to time with supporting papers. To receive agenda items from other committee members.

b. An administrative service to aid Board Resourcing, Board Administration, including Meeting Minutes and General Matters.

c. Registering Trustees and completing returns for Companies House and Charities Commission.

d. To follow up with the Chair to check that committee members and staff have carried out action(s) agreed.

e. Arrange Meetings for Board of Trustees (booking the room, arranging for equipment and refreshments, organising facilities for those with special needs, etc).

f. Book Trustees into and attend appropriate meetings e.g. BEF Member Body Committee Meetings, CDAT, SEAT etc.

g. Support any resourcing campaigns for Trustees and the administration for the review of Board performance

Qualities and Skills Required

· Client Relationship/Customer Service

· Organisational and commercial capability

· Good communication, interpersonal skills and team building

· Impartiality, fairness and the ability to respect confidences.

· Approachable and sensitive to the feelings of others.

· Basic Knowledge of Finance and Governance

· IT Literacy - Spreadsheets, Word Processing, CRM, E-mail and Internet

· Good numeracy and literacy skills

Working Hours 5.5 hours per day, 4 – 5 days per week 22 hours weekly.

Salary £39,000 - £49,000 FTE

Pay: £20.00-£25.00 per hour

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in horsham rh12

Membership Manager

Service Delivery Manager

Service Delivery Manager

Postperson with Driving

Employment Support Operations Manager

Assistant Site Manager

Team Leader

Project Delivery Manager

Transformation Manager

Airport Manager

People Operations Manager

Senior Till/Customer Service Assistant

Senior Delivery Manager

Senior Customer Success Manager

Deputy Store Manager

Service Delivery Manager Associate

Service Deliver Manager (SC Cleared)

Assistant Site Manager - Horsham

Business/Admissions Manager

Senior Weddings & Events Manager

I want to receive the latest job alerts for service delivery manager in horsham rh12

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