Head of sales Work, Jobs in Horsham Rh13 (with Salaries)

Head of Customer Success
MAS Technicae Group (International) Ltd —Horsham
- From £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Free parking
- Store discount
Quick apply
6d
Head of Sales
Ralph James —Dorking
- £50,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Free parking
Quick apply
5d
Head of Sales
Hamptons —Chichester
- Management
- Sales
Estate Agent Selling Luxury Homes
Fine & Country —Woking
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Quick apply
Head of Technical Pricing
1st Central —Haywards Heath
- £100,000 - £120,000 a year
- Presentation skills
- Communication skills
- Time management
Sales Manager - Full Time
Iberica Food —Henfield
- £30,000 - £34,000 a year
- Full-time
- Hospitality
- Spanish
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
Area Manager
Lucy and Yak —Brighton
- £40,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Management
- Sales
- Driving
Head Chef - Horsham
Chartwells —Horsham
- £40,000 a year
- Culinary experience
- Computer literacy
- Leadership
- Employee discount
6d
Travel Consultant
Trailfinders —Brighton
- £44,000 - £49,000 a year
- Sales
Sales Account Manager New Business
G&G —East Grinstead
- £26,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Mobile Business Development Manager
Global 4 —Horsham
- £50,000 - £60,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Referral programme
Quick apply
Head of Long Haul & Head of Short Haul (2 roles)
IAG Loyalty —Crawley
- Hybrid work
- Travel
Director of Partnerships, EMEA
Linnworks —Chichester
- Remote
- Business development
- Travel
- Leadership
- Employee assistance programme
- Life insurance
Associate Director- Programme Delivery
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- Up to £88,000 a year
- Management
- Microsoft Office
- Business development
Senior Brand & Content Designer
Posh Totty Designs Ltd —Brighton
- £38,000 - £43,000 a year
- Full-time
- Presentation skills
- Time management
- Work from home
- Employee discount
Quick apply
3d
Head of RevOps
Tillo —Brighton and Hove
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- APIs
- Annual leave
Account Manager - Travel Industry
Equity —Brighton
- Hybrid work
- Communication skills
- School
Quick apply
Head of Growth
ramsac —Guildford
- Hybrid work
- Sales
- IT
- Leadership
Quick apply
3d
Content Marketing - Head/Director
BrightLocal —Brighton
- Hybrid work
- Leadership
- Marketing
Premium Property Estate Agent
Fine & Country —Guildford
- £8,000 - £120,000 a year
- Remote
Quick apply

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Head of Customer Success

MAS Technicae Group (International) Ltd
Horsham

Quick apply

Job details

Permanent | Full-time
From £45,000 a year
6 days ago

Benefits

Free parking
Store discount
Private dental insurance
Flexitime
Company pension
Work from home
Company events
Private medical insurance
Employee discount
Sick pay
On-site parking

Qualifications

Driving Licence
Salesforce
HubSpot
SaaS
Account management
Communication skills

Full job description

About the Role

This is a unique opportunity to establish and lead Customer Success within one of the UK's leading home care software providers.

Initially, you'll operate as the primary Customer Success Manager, taking ownership of customer health, retention and adoption across the customer base. As the function grows and the business continues to scale, there will be the opportunity to shape processes, influence strategy and build a Customer Success team around you.

This role is ideal for someone who enjoys being hands-on today while wanting the opportunity to develop into a leadership position as the function evolves.

Key Responsibilities

Customer Success & Relationship Management

Own a portfolio of CareLineLive customers across the customer lifecycle.
Build trusted relationships with operational leaders and executive stakeholders.
Develop and execute Customer Success Plans aligned to each customer's objectives.
Conduct regular Quarterly Business Reviews (QBRs) with strategic accounts.
Act as the primary point of contact for customer success and ongoing account health.

Customer Health & Retention

Monitor customer health using agreed success metrics and RAG status.
Identify risks early and create proactive recovery plans for at-risk customers.
Maintain accurate customer health records within CRM.
Drive customer retention and renewal readiness.
Produce regular reports on customer health, retention risks and opportunities.

Product Adoption & Value Realisation

Help customers maximise their use of the CareLineLive platform.
Encourage adoption of new features, integrations and best practice workflows.
Deliver proactive customer engagement through training, webinars and success initiatives.
Ensure customers realise measurable operational and commercial benefits from the platform.

Commercial Growth

Identify opportunities for licence growth, additional modules and platform expansion.
Work alongside the Sales team to progress expansion opportunities.
Support contract renewal planning and commercial discussions where required.
Contribute towards Net Revenue Retention (NRR) and Expansion ARR targets.

Voice of the Customer

Capture customer feedback, feature requests and market insights.
Work closely with the Product team to ensure customer needs influence future product development.
Communicate product roadmap updates and new capabilities to customers.

Cross-Functional Collaboration

Work closely with:

Sales
Support
Professional Services
Product
Engineering
Marketing
Finance

to deliver an exceptional end-to-end customer experience.

What We're Looking For

Essential

Previous experience in a Customer Success, Account Management or Customer Relationship role within a SaaS business.
Strong commercial awareness with experience supporting customer retention and growth.
Excellent relationship-building and stakeholder management skills.
Experience delivering Executive or Quarterly Business Reviews.
Ability to interpret customer data and identify risks and opportunities.
Excellent communication and presentation skills.
Highly organised with strong attention to detail.

Desirable

Experience working with healthcare, social care or workforce management software.
Experience using CRM platforms such as HubSpot or Salesforce.
Understanding of SaaS customer success metrics including GRR, NRR, churn and product adoption.
Experience working within a fast-growing technology business.

Success Measures

The successful candidate will be measured against:

Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Customer Health Score
Product Adoption
QBR Completion
Customer Satisfaction (CSAT/NPS)
Expansion Revenue
Renewal Performance
Reduction in At-Risk Accounts

Why Join CareLineLive?

This is an opportunity to help shape and mature the Customer Success function within one of the UK's leading home care software providers. You'll play a key role in improving customer outcomes, influencing product direction and supporting the continued growth of the business.

Job Types: Full-time, Permanent

Pay: From £45,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Flexitime
Free parking
On-site parking
Private dental insurance
Private medical insurance
Sick pay
Store discount
Work from home

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Horsham RH13 0AS

Quick apply

Refine Your Search

head of sales jobs in horsham rh13

Head of Customer Success

Head of Sales

Head of Sales

Estate Agent Selling Luxury Homes

Head of Technical Pricing

Sales Manager - Full Time

Area Manager

Head Chef - Horsham

Travel Consultant

Sales Account Manager New Business

Mobile Business Development Manager

Head of Long Haul & Head of Short Haul (2 roles)

Director of Partnerships, EMEA

Associate Director- Programme Delivery

Senior Brand & Content Designer

Head of RevOps

Account Manager - Travel Industry

Head of Growth

Content Marketing - Head/Director

Premium Property Estate Agent

I want to receive the latest job alerts for head of sales in horsham rh13

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