Customer service team lead Work, Jobs in Horton, Nth (with Salaries)

Customer Service Team Leader
Arriva UK Bus Limited —Luton
- £28,900 a year
- Overtime
- Continuous improvement
- Training & development
- Communication skills
Quick apply
8d
Customer Success People Lead
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
8d
Customer Service Team Leader - Looking for Your First Leadership Opportunity?
ACO Technologies plc —Bedford
- Call to connect
- CRM software
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Regional Customer Care Lead
Leica Biosystems —Milton Keynes
- Full-time
- CRM software
- English
- Bachelor's degree
- Annual leave
7d
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Corby
- £16.30 an hour
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
High Care Production Team Leader
Absolute Taste —Bicester
- Full-time
- Communication skills
Quick apply
Digital Merchandising Lead
RS Group —Corby
- Hybrid work
- Merchandising
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Lead Online Manager
Sainsbury's —Aylesbury
- From £37,000 a year
- Team management
- Training & development
- Retail management
- Employee discount
2d
Lead Developer – Power Platform (12 month FTC)
West Northamptonshire Council —Northampton
- £49,587 - £52,860 a year
- Hybrid work
- Azure
- Mentoring
- Software development
5d
Front of House Team Leader
Carlsberg Marston's Brewing Company —Northampton
- £10 - £14 an hour
- Temporary
- Hospitality
- Bar
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
12d
Lead Scaffolder
Mears Group —Milton Keynes
- Up to £48,321 a year
- Customer service
- Maintenance
- IT
- Annual leave
- Employee discount
Team Leader - Rapid Response
CS Cleaning (Milton Keynes) Ltd. —Broughton
- £14.00 - £15.13 an hour
- Part-time
- Driving
- Time management
- Flexible schedule
Quick apply

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Customer Service Team Leader

Arriva UK Bus Limited -
Luton

Quick apply

Job details

£28,900 a year
8 days ago

Qualifications

Complaint handling
Performance management
Continuous improvement
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Communication skills

Full job description

Customer Service Centre Team Leader

Location: Luton Head Office
Hours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)
Salary: £28,900 per annum + opportunity for overtime
Benefits: Free bus pass, great career development and progression

Are you a natural leader with a passion for delivering brilliant customer service? Do you thrive in a busy, fast-paced environment where every day is different? If so, we’d love you to join us at Arriva as our next Customer Service Centre Team Leader in Luton.

In this role, you’ll lead, coach, and empower a team of customer service advisors who support millions of bus customers across the UK. You’ll be the driving force behind a high-performing team—helping them deliver exceptional service, solve problems, resolve complaints, and create consistently positive experiences.

Guided by Arriva’s values of Doing the Right Thing, Caring Passionately, and Making a Difference, you’ll shape a culture built on empathy, accountability, and continuous improvement.

What You’ll Be Doing

Lead & Inspire: Motivate and manage a team of customer service advisors to deliver outstanding service.
Coach & Develop: Support your team with regular feedback, training, and development to help them shine.
Drive Performance: Monitor KPIs, quality, and productivity to keep standards high.
Champion Customer Experience: Ensure queries and complaints are resolved quickly, effectively, and with genuine care.
Problem-Solve: Create a proactive, solution-focused environment where challenges are resolved confidently.
Live Our Values: Role-model the Arriva approach—always putting customers first.
Collaborate: Work closely with colleagues across the business to support continuous improvement and innovation.

What We’re Looking For

Experience leading or coaching a team in a customer service, contact centre, or similar fast-paced environment
A passion for delivering brilliant customer experiences
Strong communication and interpersonal skills
Calm, confident problem-solving abilities—even under pressure
A flexible, organised approach and the ability to manage multiple priorities

If you’re ready to lead from the front, inspire others, and make a genuine impact for our customers, we want to hear from you.
Apply today and become part of the Arriva family!

Quick apply

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customer service team lead jobs in horton, nth

Customer Service Team Leader

Customer Success People Lead

Customer Service Team Leader - Looking for Your First Leadership Opportunity?

Regional Customer Care Lead

Technical Support Team Lead

BCAL Operations Team Leader (Specialist Logistics)

High Care Production Team Leader

Digital Merchandising Lead

Lead Online Manager

Lead Developer – Power Platform (12 month FTC)

Front of House Team Leader

Lead Scaffolder

Team Leader - Rapid Response

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