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Digital Systems Officer

Civic Recruitment Limited
Carmarthen

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Job details

Fixed term contract
2 days ago

Qualifications

Power BI
Maintenance
Windows
Organisational skills
IT
Communication skills

Full job description

Job Description: Digital Systems Officer

Contract Type: 2-Month Contract

Job Purpose

The Digital Systems Officer will play a crucial role in supporting the administration, development, and training of the department’s business-critical systems. These systems are vital for the daily operations, project delivery, and execution of key activities such as end-of-year processes, system upgrades, and compliance with statutory, legislative, and regulatory requirements. The role ensures effective system operation, maintains data integrity, and provides user support to enhance efficiency, improve service delivery, and contribute to the department's digital transformation.

Key Responsibilities

Maintain, monitor, and reconcile data transfers between systems, ensuring accuracy and completeness for period-end and year-end processes.
Support the effective operation of departmental systems, aligning with internal and external processes.
Provide front-line systems support and deliver training to over 300 users across the department.
Assist with system maintenance, upgrades, and enhancements, promoting innovative digital practices.
Contribute to digital transformation initiatives, ensuring systems deliver real-time, reliable data.
Undertake system-related activities including investigation, feasibility studies, analysis, design, development, testing, integration, and implementation.
Analyse application requirements, produce reports, and make recommendations for robust system performance.
Support the implementation and development of new systems, ensuring thorough testing and integrity before deployment.
Monitor service delivery issues and system performance, identifying risks and implementing solutions.
Stay updated with emerging technologies and contribute to project and departmental groups for continuous improvement.

Scope of the Role

Responsible for multiple business-critical systems.
Supporting 300+ system users.
Handling system data with ~£30 million turnover.
Supporting over 75,000 costed jobs per annum.
Reporting to: Senior Digital Systems Officer.

Essential Qualifications

Higher Diploma in IT or equivalent qualification in a relevant subject area.
Proven experience in an IT systems role.

Essential Experience

Experience in IT system support, maintenance, and development.
Proven experience integrating data across multiple systems and databases.
Experience supporting users, customers, and stakeholders at all levels.
Demonstrated ability to quickly learn and apply new technologies and systems.
Understanding of statutory, legislative, and regulatory requirements within a systems environment.

Key Skills & Competencies

Strong organisational skills with the ability to prioritise and manage workload effectively.
Analytical thinker with strong problem-solving and decision-making skills.
Ability to develop or support programming/coding enhancements using innovative approaches.
Ability to interpret and communicate financial and operational data.
Strong communication skills with the ability to build effective working relationships.
Ability to work independently and collaboratively within a team.
Ability to work under pressure in a fast-paced environment with changing priorities.
Commitment to continuous improvement and high-quality service delivery.

Technical Knowledge

Strong knowledge of current and emerging digital technologies.
Experience supporting and developing software applications.
Working knowledge of Windows operating systems.

Desirable Criteria

Experience with WDM, Total Management, and Agresso systems.
Experience with web-based applications.
Skills in Microsoft Power Automate and Power BI are highly desirable.

Additional

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