District leader Work, Jobs in Horwich, Gtm (with Salaries)

Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
2d
CEO - Rochdale and District Mind
Rochdale and District Mind —Rochdale
- £60,000 - £65,000 a year
- Part-time
- Hybrid work
- Business development
- Communication skills
- Employee assistance programme
12d
District Manager - Drive Thru
Five Guys UK —Manchester
- Quick service & fast food restaurant
- Leadership
- Communication skills
Craftsperson (Jointer)
Scottish Power —Liverpool
- £34,040 - £42,550 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Project Coordinator (Delivery)
Scottish Power —Birkenhead
- From £38,760 a year
- Customer service
- Computer literacy
- Analysis skills
- Annual leave
- Employee discount
Homelessness Prevention Officer
Oldham Council —Oldham
- £34,434 - £38,220 a year
- Organisational skills
- Annual leave
- Employee discount
Team Member (Compliance)
Scottish Power —Liverpool
- £34,040 - £42,550 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
5d
Bid Manager
Equans —Didsbury
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
Maintenance Assistant
Equans —Blackburn
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Technical Services Manager
Equans —Burnley
- Full-time
- Annual leave
- Employee assistance programme
Professional Range Youth Worker
Lancashire County Council —Preston
- £33,066 - £38,945 a year
- Full-time
- Travel
- IT
- Communication skills
3d
CATERING MANAGER
Lancashire County Council —Garstang
- £23,076 - £26,290 a year
- Part-time
- Communication skills
- School
12d
Territory Manager in Training - Water
Ecolab Inc. —Manchester
- Full-time
- Customer service
- Microsoft Office
- IT
- Life insurance
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Mobile Air Conditioning Engineer
Equans —Preston
- Full-time
- Computer literacy
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Access Team Leader
Mersey and West Lancashire Teaching Hospitals NHS Trust —Ormskirk
- £28,392 - £31,157 a year
- Full-time
- Leadership
- Communication skills
1d
Project Officer Sefton School Streets
Walk Wheel Cycle Trust —Sefton
- £29,835 a year
- Full-time
- Childcare
- Travel
- Communication skills
- Annual leave
Contract Manager
Equans —Manchester
- Full-time
- Organisational skills
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
11d
Performance & Support Services Manager
Equans —Manchester
- Full-time
- Annual leave
- Employee assistance programme
2d
Section Planner
Network Rail —Stockport
- From £26,000 a year
- Hybrid work
- Maintenance
- Organisational skills
- IT
- Free parking
- Annual leave
4d

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district leader jobs near horwich, gtm

Customer Service Manager

Courmacs Legal Ltd -
Blackburn

Quick apply

Job details

Full-time
£34,000 - £40,000 a year
2 days ago

Benefits

Free parking
Additional leave
Company pension
Company events
Private medical insurance
Employee discount
Transport links
Paid volunteer time
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Financial services
Leadership
Communication skills

Full job description

Customer Claims Manager

The company:

We are a leading law firm based in Blackburn, delivering high-quality legal services to clients across the UK. Our experienced team supports individuals and businesses in recovering compensation for financial mis-selling and a range of consumer issues, combining legal expertise with a strong client-first approach.

As an SRA-regulated firm specialising in motor finance commission claims and housing disrepair claims, we operate in a tightly regulated environment where quality, compliance, and consistency of client outcomes are paramount. Our claims teams sit at the heart of the business — and our Team Leaders sit at the heart of our claims teams.

Location:

Our modern offices are based in the heart of Blackburn’s business district, offering excellent public transport links and easy access to the M65.

About the role

Courmacs Legal Ltd is seeking an experienced Customer Claims Team Leader to join our growing team within our modern Blackburn offices.

This is an excellent opportunity for a confident, people-focused leader to take ownership of a team of Customer Claims Handlers — supporting them to deliver high-quality, compliant client outcomes in a fast-paced, regulated environment.

Reporting to the Head of Operations, you will lead the day-to-day performance of your team, drive achievement of individual and team KPIs, and play a key role in maintaining the standards expected of an SRA-regulated firm. You will be hands-on with coaching, performance management, and quality assurance, and will work closely with our Compliance, Training, and Operations functions to keep service delivery aligned with regulatory expectations under the SRA Code of Conduct and FCA Consumer Duty.

We are looking for someone who genuinely enjoys developing people, leads with integrity, and can balance commercial performance with the highest standards of client care — particularly when supporting vulnerable customers.

If you’re ready to take ownership of a team in a values-led, growing law firm, we’d love to hear from you.

Key Responsibilities

Lead, coach, and motivate a team of Customer Claims Handlers
Set the tone, the standard, and the pace for your team — driving achievement of individual and team KPIs, service levels, and quality benchmarks.
Manage day-to-day workflow
Allocate and prioritise caseload across the team, ensuring claims progress promptly, deadlines are met, and bottlenecks are addressed quickly.
Drive quality and compliance
Monitor calls, written communications, and case file quality to ensure consistency with SRA Standards and Regulations, FCA Consumer Duty, and Courmacs’ internal policies and procedures.
Conduct regular 1:1s, appraisals, and performance reviews
Deliver constructive feedback, identify development needs, and create targeted improvement plans for individuals — working closely with HR and the Training function.
Handle escalated client matters
Resolve referred customer issues, complaints, and complex queries with empathy and judgement, balancing client outcomes with commercial and regulatory requirements.
Support vulnerable customers
Identify customers in vulnerable circumstances and ensure your team handles those interactions with appropriate care, in line with FCA Consumer Duty obligations.
Manage performance, conduct, and absence
Address performance, conduct, and absence issues quickly, fairly, and consistently in line with company policy, supported by HR.
Contribute to continuous improvement
Use customer feedback, complaints data, and team insight to identify trends, recommend process improvements, and contribute to operational projects across the claims function.
Work cross-functionally
Build effective relationships with Compliance, Training, IT, HR, and other operational teams to ensure aligned, joined-up service delivery.
Support recruitment and onboarding
Play an active role in interviewing, selecting, and onboarding new team members, helping new joiners reach competency quickly.
Deputise where required
Represent the Head of Operations in their absence on team-level matters, briefings, and operational meetings.

What We’re Looking For

Proven experience leading a team in a customer service, claims, or contact centre environment
A track record of motivating teams to achieve KPIs, service levels, and quality standards
Strong coaching and people development skills, with the confidence to give and receive constructive feedback
Experience handling escalations, complaints, and difficult conversations with professionalism and empathy
Comfortable managing performance, conduct, and absence in line with company policy
High standard of verbal and written communication
Resilient, organised, and comfortable working in a fast-paced, regulated setting
Sound judgement, accountability, and a commitment to acting with integrity
Competent in Microsoft Office and confident using CRM or case management systems (working knowledge of ProClaim is desirable but not essential)
Awareness of SRA regulatory requirements and/or FCA Consumer Duty obligations — desirable
Previous experience in a legal, financial services, or claims environment — desirable

Job Type:

Full-time (37.5 hours)

Pay: £34,000.00-£40,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Free parking
Paid volunteer time
Private medical insurance
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

district leader jobs in horwich, gtm

Customer Service Manager

CEO - Rochdale and District Mind

District Manager - Drive Thru

Craftsperson (Jointer)

Project Coordinator (Delivery)

Homelessness Prevention Officer

Team Member (Compliance)

Bid Manager

Maintenance Assistant

Technical Services Manager

Professional Range Youth Worker

CATERING MANAGER

Territory Manager in Training - Water

Operations Manager

Mobile Air Conditioning Engineer

Access Team Leader

Project Officer Sefton School Streets

Contract Manager

Performance & Support Services Manager

Section Planner

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