About the Role
Function: HR Administrator
Contract: Permanent
Location: Trencherfield Mill, Heritage Way, Wigan, WN3 4BN
Hours of Work: Monday to Friday, Full Time
Pay: Competitive Salary (Dependent on Experience)
Purpose of the Role
The HR Administrator plays a key role in supporting the smooth and effective running of Interact’s people operations. Working as part of our HR Support Team and reporting directly to the HR Manager, you will provide administrative support across a wide range of HR activities, ensuring processes are completed accurately, professionally and confidentially.
This is an excellent opportunity for someone who is highly organised, detail-focused and passionate about supporting people throughout their employee journey.
Key Responsibilities
- Maintaining accurate and up-to-date employee records and personnel files
- Supporting recruitment and onboarding activities, ensuring all documentation is completed and processed efficiently
- Managing HR systems and accurately inputting employee data, including starters, leavers and absence records
- Preparing contracts of employment, offer letters, reference requests and other HR correspondence
- Responding to employee queries relating to policies, holidays and payroll matters, escalating more complex issues where appropriate
- Booking training sessions, maintaining training records and supporting learning and development activities
- Ensuring HR processes remain compliant with company procedures, employment legislation and data protection requirements
- Supporting employee engagement initiatives, wellbeing activities and wider HR projects
- Maintaining confidentiality and handling sensitive information with professionalism and discretion
About You – Skills and Experience
We are looking for a highly organised individual with excellent attention to detail who can manage multiple tasks whilst maintaining accuracy.
Previous administration experience is essential, and experience within an HR environment would be advantageous. Candidates currently studying towards, or holding, a CIPD qualification are encouraged to apply.
The successful candidate will be professional, approachable and able to communicate effectively with colleagues at all levels of the business.
To be Successful in the Role, You Should Have:
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- High levels of accuracy and attention to detail
- The ability to handle confidential information sensitively and professionally
- Experience using Microsoft Office applications, including Word, Excel and Outlook
- The ability to prioritise workload and meet deadlines in a fast-paced environment
- A positive, proactive and collaborative approach to work
- A genuine interest in HR and supporting people
- Previous HR administration experience would be advantageous
- CIPD Level 3 (or working towards) would be desirable but is not essential
What Interact Offers
- 28 days holiday inclusive of bank holidays
- Employee bonus scheme
- Free local gym memberships
- Cycle to work scheme
- Employee assistance programme
- Internal progression opportunities
- Bi-weekly pay (every 2 weeks)
- Employee-Owned Trust bonus (criteria apply)
- Pension scheme
- Up to 33 days holiday with tenure
- Discounted telecommunications contracts
Why We Are Right for You
At Interact, people are at the heart of everything we do, and it shows. Many of our management and specialist positions are filled through internal promotion, and we are passionate about developing our people. We provide ongoing support, training and development opportunities to help our employees build successful and rewarding careers.
Joining our HR team offers an opportunity to play a meaningful role in supporting our people and helping shape the employee experience across the business. You'll be part of a collaborative team that values professionalism, innovation and continuous improvement.
We are an Employee-Owned business so you can reap the rewards of our collective success. Eligible employee members can receive an annual tax-free bonus after one year's tenure, giving everyone a genuine stake in the future of the company.
We also believe we have one of the best workplace cultures around. Don't just take our word for it – our awards speak for themselves:
- 2024 - Gold Award Winner for Best Contact Centre Culture (CCMA)
- 2023 - Outsourced Contact Centre of the Year (CCMA)
- 2023 - Outsourced Contact Centre of the Year (Large) Northern Contact Centre Forum
- 2023 - Finalist for Large Business of the Year - Greater Manchester Chamber of Commerce Awards
- 2022 - Bronze Award for Giving Something Back - European Contact Centre and Customer Service Awards
We are a true promote-from-within business. Over 98% of our leadership team began their journey in entry-level roles, so progression here isn't just possible — it's proven.
Apply today and become part of a business where people development, opportunity and culture come first.
Come and grow with us at Interact.
Pay: £13.00 per hour
Work Location: In person
