Service desk and operations it support apprentice Work, Jobs in Horwich, Gtm (with Salaries)

IT Support Apprentice
QA Apprenticeships —Liverpool
- £20,000 a year
- Full-time
- Windows
- IT
- Linux
- Annual leave
- Flexible schedule
14d
IT Apprentice
QA Apprenticeships —Manchester
- £25,185 - £25,989 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
13d
Service Desk and Operations IT Support Apprentice
East Lancashire Hospitals NHS Trust —Preston
- £15,600 a year
- Full-time
- Customer service
- Patient care
- IT
10d
Business Administration Apprenticeship
AMT Lawyers —Blackburn
- £6 an hour
- Hybrid work
- Business development
- Front desk
- IT
Information Security Coordinator
Johnsons Workwear Ltd —Preston
- £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Health & wellbeing programme
Quick apply
4d
Internal Service Desk Manager
Advania UK —Manchester
- £44,000 - £48,000 a year
- Hybrid work
- Azure
- Maintenance
- Team management
Application Support Analyst Apprenticeship
MWHTreatment —Hattersley
- SharePoint
Administrator Apprentice
Elis —Rainhill
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme

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IT Support Apprentice
QA Apprenticeships —Liverpool
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. Up to 35% off Sony brand products. Exposure to IT environments or support roles (e.g., school,…
£20,000 a year
14d
IT Apprentice
QA Apprenticeships —Manchester
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
£25,185 - £25,989 a year
13d

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service desk and operations it support apprentice jobs near horwich, gtm

IT Support Apprentice

QA Apprenticeships -
Liverpool

Apply Now

Job details

Full-time
£20,000 a year
14 days ago

Benefits

Private dental insurance
On-site gym
Annual leave
Company pension
Private medical insurance
Flexible schedule

Qualifications

Desktop support
GCSE
Windows
Information security
DHCP
IT support
DNS
Mac OS
IT
Linux
Communication skills
Active Directory

Full job description

We have an exciting opportunity to work as an IT Support Apprentice for Sony!

About the role:

As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills.

Please note: Applicants must be 18 years old or over.

Responsibilities:

Assist in providing IT support services to game development teams
Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision
Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software
Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves
Carry out installation and basic configuration of hardware and software
Support the IT team in maintaining strong working relationships with the Development Studio
Help monitor service performance against SLAs and report issues to senior team members
Maintain accurate documentation of support activities and solutions

What you’ll learn:

Developing knowledge of desktop security and asset management processes
Assisting with the management and distribution of IT peripherals
Learning how to optimise desktop and workstation performance
Gaining exposure to hardware and software selection processes
Understanding IT and information security policies and how they are applied in practice
Supporting the team in ensuring services align with current security policies and standards

What we’re looking for:

A strong interest in IT support and technology
Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux)
Willingness to learn about service desk operations and support processes
Good problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to prioritise tasks and work effectively under guidance
A proactive and customer-focused mindset

The following experience would be beneficial:

Exposure to IT environments or support roles (e.g., school, personal projects, or work experience)
Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP)
Interest in the gaming or creative industry
Awareness of ITIL or IT service management concepts

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week, 9am to 5:30pm with a 1-hour unpaid lunch break.

Benefits:

PlayStation perks such as free 1st party games and free PlayStation Plus subscription
Pension scheme
Life assurance
Income protection
BUPA private medical & dental insurance
25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas
Buy or sell up to 5 days holiday
Flexible working hours
Family friendly parental leave policies
Up to 35% off Sony brand products
Subsidised on-site café
On-site gym
Free eye test and glasses voucher
Mental wellbeing programme
As well as a range of employee funded optional benefits

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

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service desk and operations it support apprentice jobs in horwich, gtm

IT Support Apprentice

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