Complaints manager Work, Jobs in Houghton Regis, Bdf (with Salaries)

Front of House Manager / Customer Relations & Complaints Handler
Shopforcars —Luton
- From £20,000 a year
- Weekend availability
- Sales
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
10d
Store Manager
Aldi —Luton
- £52,910 - £69,000 a year
- Annual leave
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Complex Case Manager
Central London Community Healthcare NHS Trust —Harpenden
- £51,657 - £58,785 a year
- Part-time
- Rehabilitation centre
7d
Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply
3d
AAA Screening Programme Manager
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £49,387 - £56,515 a year
- Full-time
- Leadership
1d
Responsible Individual
Your Vision Children's Homes —Luton
- £450 - £500 a day
- Part-time
- Supervising experience
- In-person
- Communication skills
Quick apply
3d
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Team Leader
OurCoop —Leighton Buzzard
- £14.20 an hour
- Weekend availability
- Annual leave
- Employee discount
Quick apply
2h
Housing Officer
Gateside Housing —Hatfield
- £30,000 - £36,000 a year
- Full-time
- Administrative experience
- Bachelor's degree
- In-person
- Free parking
- Sick pay
Quick apply
6d
Compliance & Training Manager (Part Time/Job Share)
The Professional Fundraiser —Astwick
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Employee assistance programme
Quick apply
14h
Track Marshal
Daytona Motorsport —Milton Keynes
- £8.05 - £12.75 an hour
- Weekend availability
- Hospitality
- Management
- First Aid Certification
Quick apply
11d
Housing Services Manager
SQUARED —Luton
- £48,000 - £50,000 a year
- Monday to Friday
- Customer service
- Maintenance
- Project management
- Annual leave
- Employee assistance programme
Quick apply
8d
Operations Manager, Frasers Plus Luton, Luton, UK
CBRE —Luton
- Full-time
Housing and Partnership Manager
Affinity Trust —Thame
- £45,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Sales Manager
The Directory Guys —Uxbridge
- £40,000 - £80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
Quick apply
7d
Quality Manager - Night Shift
Signature Flatbreads LTD UK —Dunstable
- £17 - £24 an hour
- Full-time
- Management
- Microsoft Office
- In-person
Quick apply
Cash Forecasting Coordinator
Loomis UK —Dunstable
- £26,401 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
8d
Area Housing Manager
Milton-Keynes-Council —Milton Keynes
- £48,226 - £52,413 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
8d

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Front of House Manager / Customer Relations & Complaints Handler

Shopforcars
Luton

Quick apply

Job details

Full-time
From £20,000 a year
10 days ago

Benefits

Free parking
Canteen
Employee discount
On-site parking

Qualifications

Driving Licence
Sales
Sales management
Upselling
Complaint handling
Administrative experience
Phone etiquette
Communication skills

Full job description

Job Title: Front of House Manager / Customer Relations & Complaints Handler

Location: [Luton Town Centre/Hitchin ]

Company: Shopforcars

About Us:

We are an established and growing used car dealership based in Luton, Bedfordshire. With continued expansion, including the opening of a new site in Hitchin, and a strong reputation for customer service, we are looking for a confident, organised individual to take ownership of our front-of-house operations and customer journey.

This is a key role within the business, acting as the first point of contact for all customer enquiries while also managing aftersales queries and complaints.

Role Overview:

To manage all incoming customer enquiries, sales leads, appointments and aftersales communication while delivering an exceptional customer experience from first contact through to post-sale support. You will act as the primary point of contact for customers, helping convert enquiries into sales, managing showroom appointments, handling complaints and aftersales issues, and supporting stock acquisition activities.

Key Responsibilities:

Act as the first point of contact for all inbound calls, emails, website enquiries and walk-in customers.
Manage appointment schedules and customer diaries. Booking customers in for viewings
Answer customer questions regarding vehicle specifications, service history, maintenance records, pricing, availability and ownership history.
Handle part exchange enquiries and assist with providing vehicle valuations.
Explain finance options, warranty products and vehicle purchasing processes.
Use effective sales techniques to convert enquiries into showroom appointments and vehicle sales.
Proactively follow up leads and customer enquiries to maximise conversion rates.
Build rapport with customers and maintain consistent communication throughout the sales process.
Welcome customers attending pre-booked appointments and provide a professional showroom experience.
Conduct vehicle viewings and presentations, highlighting key features and benefits of each vehicle.
Assist customers throughout the purchasing process and help close sales opportunities.
Promote and sell additional products and services including warranties and other dealer-added products.
Handle walk-in enquiries and maximise all sales opportunities.
Maintain accurate records of all customer interactions within company systems.
Collaborate with the marketing team to promote inventory, including on our social media accounts.
Perform other ad-hoc hands-on tasks on-site and in the office as needed.

Complaints & Customer Relations:

Take ownership of customer issues and complaints following vehicle purchase.
Listen carefully to customer concerns and gather all relevant information.
Guide customers through the appropriate next steps, including obtaining supporting information and documentation where required.
Work closely with customers to achieve fair and commercially viable resolutions.
Negotiate outcomes that protect customer satisfaction while safeguarding dealership profitability.
Liaise with internal departments, repairers and third parties to resolve issues efficiently.
Maintain accurate records of all complaint cases and correspondence.
Help protect and enhance the dealership's reputation through professional complaint handling and customer care.

Qualifications:

Minimum age of 24 due to insurance requirements.
Has previous motor trade experience or strong managerial experience.
Confident, customer-focused, and driven to achieve targets.
Ability to guide customers through the sales process with outstanding service.
Comfortable using social media to market vehicles and interact with customers.
Must be available to work weekends.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks.
A full, valid UK driver’s license with a clean driving record.

Who This Role Suits:

This role would suit someone who:

Is confident, professional, and personable when dealing with customers both over the phone and face-to-face.
Can confidently manage customer enquiries from initial contact through to aftersales support.
Remains calm, professional, and solution-focused when handling complaints and challenging situations.
Has strong commercial awareness and understands the importance of balancing customer satisfaction with business profitability.
Is highly organised, able to prioritise tasks, and comfortable managing multiple responsibilities simultaneously.
Enjoys working in a fast-paced environment where no two days are the same.
Is proactive, self-motivated, and capable of taking ownership of customer relationships and dealership operations.
Has a positive attitude and is willing to get involved in all aspects of the business, from sales and customer service to administration and vehicle sourcing.

Job Type: Full-time

The Package

Salary: Up to £20,000 Basic + OTE of £50,000 in the first year. If you are passionate about cars and have a keen eye for detail, we would love to hear from you! Apply now with your CV and a brief summary of your experience.

Job Type: Full-time

Pay: From £20,000.00 per year

Benefits:

Canteen
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in houghton regis, bdf

Front of House Manager / Customer Relations & Complaints Handler

Store Manager

Ticketing Manager

Complex Case Manager

Operations and Complaints Manager

AAA Screening Programme Manager

Responsible Individual

Senior Admin Lead

Customer Service Supervisor - Bank

Team Leader

Housing Officer

Compliance & Training Manager (Part Time/Job Share)

Track Marshal

Housing Services Manager

Operations Manager, Frasers Plus Luton, Luton, UK

Housing and Partnership Manager

Sales Manager

Quality Manager - Night Shift

Cash Forecasting Coordinator

Area Housing Manager

I want to receive the latest job alerts for complaints manager in houghton regis, bdf

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