Make your mark at BRE!
BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.
Your role at BRE
The role is responsible for supporting and maintaining business-critical applications across the Microsoft technology stack, including Dynamics 365, SharePoint Online and Microsoft 365. The role ensures the effective operation, performance and continuous improvement of systems that enable users to work efficiently and securely.
Key Responsibilities
Provide first and second-line support for Microsoft Dynamics 365, SharePoint Online, and Microsoft 365 applications (Teams, Exchange Online, OneDrive)
Log, triage, and resolve incidents and service requests in line with SLA targets
Manage user access, permissions, and security roles across supported systems
Troubleshoot issues related to workflows (Power Automate), collaboration tools, and document management
Monitor system performance, integrations, and data flows across the Microsoft ecosystem
Escalate complex or high-risk issues to senior team members or third-party vendors
Support administration and basic configuration of Dynamics 365 and SharePoint environments
Assist with maintaining SharePoint structure, governance, and content organisation
Participate in testing activities, including UAT and release validation
Produce and maintain documentation such as support guides and knowledge articles
Support data management activities, including data integrity checks and migrations
Collaborate with internal IT teams, business stakeholders, and external suppliers
Contribute to ongoing system improvements and digital workplace initiatives
What we are looking for
Experience providing first or second-line application support within a Microsoft-based environment
Working knowledge of Microsoft Dynamics 365 and its core modules, or similar ERP/CRM systems
Understanding of Microsoft 365 applications, including Teams, Exchange Online, and OneDrive
Experience supporting SharePoint Online, including site structure, permissions, and document management
Strong troubleshooting and problem-solving capability across multiple systems and technologies
Experience managing incidents and service requests in line with SLAs using a service desk tool
Understanding of user access, permissions, and identity management within Microsoft environments
Exposure to Power Platform tools (Power Automate, Power Apps) and workflow troubleshooting
Ability to monitor system performance, integrations, and data flows across interconnected platforms
Experience producing clear documentation, such as knowledge articles and support guides
Awareness of data integrity, data handling, and basic reporting concepts
Experience supporting testing activities such as UAT or system releases
Ability to work collaboratively with IT teams, stakeholders, and third-party suppliers
A proactive approach to improving systems, processes, and user experience
BRE Benefits
At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.
Financial & Security Benefits
Health & Wellbeing
HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
Career Development
For full details on our benefits, visit: BRE Employee Benefits
Work Location Options
Mostly Remote – This role is primarily home-based, with occasional travel to our head office in Watford for planned meetings (Once per month).
Our Recruitment Process
As part of our recruitment process we will be conducting 10-30 minute phone screening calls via an AI recruiter called Ryan with all shortlisted candidates. The information gathered from this screening will be used to help assess your suitability for the position.
Note to Employment Agencies
At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.
Equal Opportunities Statement
BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.
