In flight Work, Jobs in Hounslow, Eng (with Salaries)

Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
7d
Ramp/Baggage Agent
Cobalt Ground Solutions —Heathrow
- £32,000 a year
- Overtime
- English
- Analysis skills
- Driving
- Free parking
Quick apply
3d
Personal Assistant
One Ocean Marine Recruitment Ltd —London
- £70,000 - £75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Quick apply
2d
LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours
DiamondAir International Ltd —London
- From £14.11 an hour
- Part-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Aircraft Refueller
Menzies Aviation —London
- Full-time
- Leadership
- Communication skills
Operations Ramp Agent
DHL —London Heathrow Airport
- Microsoft Outlook
- English
- Microsoft Office
- Free parking
- Employee discount
13d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
7d
Group Charter Sales Assistant - 1 Year Student Placement (September 2026 - September 2027)
Air Charter Service —Surbiton
- £25,000 a year
- Monday to Friday
- Sales
- Travel
- Communication skills
Quick apply
14d
Front of House Team Member
The Globe —Hounslow
- £12.71 an hour
- Full-time
- English
- Annual leave
- Employee assistance programme
Quick apply
Aircraft Cleaner
VIP First Ltd —Hounslow
- Part-time
- Customer service
- Driving
- In-person
Quick apply
Night Auditor (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- English
- Hotel
- Administrative experience
- Employee discount
Quick apply
Crew Accommodations Agent
Corpay —Hounslow
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Life insurance
Quick apply
Personal Assistant (6 month FTC)
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Consultant
LatentView Analytics —London
- Sales
- Marketing
- Salesforce
Flight School Operational Staff
Redhill Aviation Flight Centre —Redhill
- £24,420 - £30,000 a year
- 12 hour shift
- Customer service
- Analysis skills
- In-person
Quick apply
10d
Cargo Charter Sales Consultant - £35,000pa + 10% Uncapped Commission
Air Charter Service —Surbiton
- £35,000 a year
- Full-time
- Sales
- Business development
- Travel
- Gym membership
Quick apply
Junior Designer
Williams Lea —London
- £23.10 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Aircraft Fueller - FULL TIME - Heathrow Airport
Swissport International AG —London
- £24.31 an hour
- Full-time
- English
- Travel
- Free parking
- Employee assistance programme
8d
Oseyo Waterloo Station - Shop Assistant
Oseyo —London
- From £12.85 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Annual leave
Quick apply
12d
In-flight Stores Operative
SEKO Logistics —Farnborough
- Part-time
- Microsoft Excel
- Warehouse experience
- In-person
- Free parking
- Referral programme
Quick apply
6d

I want to receive the latest job alerts for in flight in hounslow, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Host

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour
7 days ago

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off, 40 hours per week (Maternity Cover)

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

in flight jobs in hounslow, eng

Customer Service Host

Ramp/Baggage Agent

Personal Assistant

LHR Airport Concierge Agent vacancy (Full Time and Part Time Hours

Aircraft Refueller

Operations Ramp Agent

Customer Service Host - T3

Group Charter Sales Assistant - 1 Year Student Placement (September 2026 - September 2027)

Front of House Team Member

Aircraft Cleaner

Night Auditor (M/F/X)

Crew Accommodations Agent

Personal Assistant (6 month FTC)

Consultant

Flight School Operational Staff

Cargo Charter Sales Consultant - £35,000pa + 10% Uncapped Commission

Junior Designer

Aircraft Fueller - FULL TIME - Heathrow Airport

Oseyo Waterloo Station - Shop Assistant

In-flight Stores Operative

I want to receive the latest job alerts for in flight in hounslow, eng

Related Searches

Explore jobs in more locations

Description

Jobseeker tools

Employer Tools

Browse

Stay Connected