The Role
Funeral Arrangers deal with our clients during one of the most emotional times of their lives, and this requires an exceptional degree of skill and empathy. A Funeral Arranger deals with all aspects of funeral arranging from the very first call through to the day of the funeral. This role requires flawless interpersonal skills, a willingness to learn about cremation, burial, and church procedures, and an impeccable eye for detail and planning.
Key Responsibilities
· Meeting bereaved families to arrange funeral services.
· Dealing efficiently with telephone, email and personal enquiries.
· Assisting with the telephone rota (currently one week a month) to care for our clients 24 hours a day. (This will involve a share of Christmas and other public holidays).
· Ensuring good relationships with the local community and wider business community.
· Frequently communicate with colleagues, clients and others involved in delivering the funeral.
. Ensuring that the necessary paperwork to allow a funeral service to proceed is completed correctly and in a timely manner.
· Ensure that our offices are kept in a neat and tidy order.
Key Competencies
· Sensitive, kind, calm and practical.
· Computer literacy.
· Highly organised with a good attention to detail and logistical planning.
· A confident and friendly communicator.
· Willing to work flexibly, occasionally starting early or working late or over the weekend as necessary.
· Smart appearance.
Job Types: Full-time, Permanent
Pay: £28,730.00 per year
Work Location: In person
