Senior guest relations Work, Jobs in Hounslow, Gtl (with Salaries)

Senior Guest Relations Manager
PPHE Hotel Group —London
- £39,000 - £43,000 a year
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
10h
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
3d
Guest Relations Manager
Portico Corporate Reception Management —London
- £35,500 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Annual leave
- Life insurance
Quick apply
London Office Coordinator (m/f/d)
ECFR —London
- £38,000 - £44,000 a year
- Hybrid work
- CRM software
- English
- Microsoft Office
Quick apply
Guest Relations Manager
Frasers Hospitality —London
- £13.88 an hour
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
5d
Hospitality Coordinator
Tait —London
- Part-time
- Customer service
- Organisational skills
- Communication skills
PR & VIP Manager
REISS —London
- Full-time
- Employee discount
Quick apply
Guest Relations & Guest Experience Manager
At Sloane —Chelsea
- £9,000 - £10,000 a year
- Weekend availability
- Hotel
- Annual leave
Assistant Casino Manager
Metropolitan Gaming —Westminster
- £56,623 a year
- Weekend availability
- Management
- Employee assistance programme
- Employee discount
Quick apply
1h
PR Account Executive
Curzon PR —London
- £27,000 - £32,000 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
VP, Cafe Operations
Hard Rock International —London
- Hospitality
- English
- Bachelor's degree
Quick apply
Cluster Quality & Guest Experience Manager " Luxury Operations
Middle Eight —London
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Lounge Manager
DO & CO Airline Catering —Hounslow
- Full-time
- English
- Leadership
- Referral programme
Quick apply
9h
Assistant Reception Manager
Aqua Restaurant Group —London
- £31,785.16 - £45,777.16 a year
- Full-time
- Restaurant experience
- Employee discount
Quick apply
People Coordinator
Warner Leisure Hotels —Hemel Hempstead
- Up to £27,000 a year
- Full-time
- Hybrid work
- Hotel
- Human resources
- IT
- Employee discount
Events Operations Manager
RAFFLES —London
- Full-time
- Bar
- Customer service
- Microsoft Office
- Employee assistance programme
- Sick pay
Quick apply
Host/Hostess - BFI Riverfront, Southbank
Benugo —London
- £13 an hour
- Weekend availability
- Bar
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Account Manager
Havas Group —London
- Full-time
2d
Events Manager
RAFFLES —London
- Full-time
- Customer service
- Salesforce
- Hotel
- Employee assistance programme
- Sick pay
Quick apply
Human Resources - HR Manager
5 Hertford Street —London
- £60,000 a year
- Full-time
- Hospitality
- Supervising experience
- Bakery
- Employee assistance programme
- Employee discount
Quick apply

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Senior Guest Relations Manager

PPHE Hotel Group -
London

Quick apply

Job details

£39,000 - £43,000 a year
10 hours ago

Benefits

Company pension
Discounted gym membership
Employee discount
Referral programme

Qualifications

Guest relations
Hotel experience

Full job description

Senior Guest Relations Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests.

As our Senior Guest Relations Manager, you will play a pivotal role in shaping and elevating the guest experience. You will ensure the Guest Relations team consistently delivers service that goes beyond expectations, while maintaining and strengthening relationships with our VIPs, Radisson Rewards members and regular guests. You will also act as a key leader within the Front of House team, driving service standards, supporting service recovery, and embedding a culture of continuous improvement across the department.

You will take ownership of guest feedback platforms, including ReviewPro, ensuring insights are shared with senior stakeholders and translated into meaningful actions that enhance the overall guest journey.

As a Senior Guest Relations Manager, you will receive:

Salary: £ 39000.00 – 43000.00 per annum with great benefits
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
Two free meals per day including days off if you wish to come in!
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training

We are looking for a Senior Guest Relations Manager who will:

Lead the Guest Relations team day-to-day, ensuring exceptional service delivery aligned with Park Plaza Brand Standards
Act as a senior point of contact for VIPs and key guests, managing complex requests and service recovery with confidence and professionalism
Build, maintain and grow relationships with VIPs, Radisson Rewards members and returning guests
Take full ownership of guest feedback platforms (including ReviewPro), analysing trends and driving continuous improvement across departments
Work closely with Front of House leadership and wider hotel teams to deliver strong guest satisfaction, colleague engagement and commercial performance
Lead by example, inspiring, coaching and developing team members to create a high-performing and engaged team culture
Support wider departmental management including recruitment, rota planning, training, performance management and succession planning
Act as part of the wider management team, contributing to operational and strategic decisions and supporting duty management responsibilities where required
Drive upselling opportunities and promote hotel services, amenities and loyalty programmes
Ensure compliance with company policies, procedures and health & safety regulations

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Quick apply

Refine Your Search

senior guest relations jobs in hounslow, gtl

Senior Guest Relations Manager

Office Manager / Facilities Manager

Guest Relations Manager

London Office Coordinator (m/f/d)

Guest Relations Manager

Hospitality Coordinator

PR & VIP Manager

Guest Relations & Guest Experience Manager

Assistant Casino Manager

PR Account Executive

VP, Cafe Operations

Cluster Quality & Guest Experience Manager " Luxury Operations

Lounge Manager

Assistant Reception Manager

People Coordinator

Events Operations Manager

Host/Hostess - BFI Riverfront, Southbank

Account Manager

Events Manager

Human Resources - HR Manager

I want to receive the latest job alerts for senior guest relations in hounslow, gtl

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