Customer consultant Work, Jobs in Hounslow (with Salaries)

Client Support Coordinator
SilverDoor Ltd —Chiswick
- Up to £28,000 a year
- Full-time
- In-person
- Communication skills
- Hotel experience
Quick apply
2d
Trainee Luxury Travel Consultant - £35,000pa + 10% Uncapped Commission
The Travel Division —Surbiton
- £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Gym membership
Quick apply
Sales/Recruitment Consultant 9 months FTC contract
The Fedcap Group —Slough
- £30,000 - £32,000 a year
- Full-time
- Sales
- Business development
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
12d
Universal Banker
HSBC Global Services Limited —Hayes
- From £27,200 a year
- Full-time
- Communication skills
- Banking
- Employee discount
10d
Associate, Digital Banking - Small Business
Curinos Inc —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Team Member
NEXT —Richmond
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
5d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —London
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Service Consultant
HSBC Global Services Limited —Wembley
- From £27,200 a year
- Full-time
- Communication skills
- Banking
5d
Inbound Sales Consultant
Bionic Services Ltd —London
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Sales Assistant
Mamas & Papas —Hayes
- Part-time
- Customer service
- Retail sales
- Employee discount
Quick apply
12d
Group Charter Sales Consultant - £35,000 +10% Uncapped Commission
Air Charter Service —Surbiton
- £35,000 a year
- Full-time
- Customer service
- Travel
- Gym membership
Quick apply
Property Investment Sales Consultant
RWinvest —London
- £25,000 - £100,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
Health and Wellness Sales Advisor
Boots —London
- £16 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Travel Consultant
BCD Travel —London
- Full-time
- Remote
- Customer service
- English
- Communication skills
3d
Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
11d
Experiential Storytelling & Performance Consultant - Freelance
Jellycat —London
- Hybrid work
- Training & development
- Leadership
Project Coordinator
Osprey Charging Network —London
- £28,000 - £32,000 a year
- Hybrid work
- Salesforce
- Engineering
- Microsoft Office
- Annual leave
Quick apply
13d
Reservations & Administration Consultant (Canterbury Travel)
Brooklyn Travel —Northwood
- Administrative experience
- Organisational skills
- Communication skills
- Employee discount
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Guildford
- £3,800 a month
- Full-time
Quick apply
Customer Service Consultant
King Living —Hemel Hempstead
- Full-time
- CRM software
- Conflict management
- AI
- Employee assistance programme
- Employee discount
Quick apply
12d

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customer consultant jobs near hounslow

Client Support Coordinator

SilverDoor Ltd
Chiswick

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
2 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
GCSE
Process improvement
Complaint handling
Customer interaction
Outbound calling
Sales and customer service experience
Communication skills
Hotel experience

Full job description

Basic Salary £28,000 plus £300 OTE per month

The Client Support Coordinator is responsible for progressing enquiries from first contact through to confirmed booking, then supporting the reservation through key stages with clear, accurate updates.

Success in this role depends on consistently hitting service levels (SLAs), enquiry conversion, and maintaining high quality in quoting, booking and communication. The role is expected to be proactive, solutions-focused and highly organised, with strong ownership from start to finish.

A key expectation is that the telephone is the preferred method of communication when it will move the enquiry forward faster, build rapport or personalise service, particularly for availability checks, rate negotiation, needs analysis on incomplete enquiries, and follow-up with customers.

1) Enquiry handling, qualification and conversion (SLAs)

· Respond to new enquiries promptly via email and phone, meeting response targets and SLAs.

· Conduct needs analysis to understand key requirements (location, budget, dates, stay purpose, preferences, policies and any must-haves) and confirm any missing information.

· Own the enquiry through to booking where appropriate, maintaining momentum through structured follow-up and objection handling (availability, price, approvals and timing).

· Always be available to take calls, ensuring calls are answered within 3 rings ad with a warm, professional greeting in line with the company policy

2) Solution matching using Synergy by SilverDoor and market knowledge

· Use Synergy by SilverDoor as the starting point, where possible, for recommendations and build choice across a relevant set of options that best matches the customer’s needs.

· Apply industry knowledge to identify the ‘perfect match’ and explain clearly why each option is suitable, highlighting benefits and differentiators.

· Ensure each quote is positioned around value: what meets the brief, what is flexible, and what the customer gains.

3) Phone-first execution and rate negotiation

· Use the telephone as the preferred method to speed up conversion and deliver a personal service.

· Call property partners/suppliers to confirm availability, clarify details and negotiate rates/terms where possible.

· Highlight negotiated savings in customer communications (e.g., improved rates, added value, flexible terms) and document outcomes clearly.

· Follow up key conversations in writing, keeping records accurate and audit-ready.

4) Quoting, reservation administration and attention to detail

· Prepare accurate, professional quotes and reservation paperwork in line with SilverDoor standards.

· Manage reservation admin tasks including amendments, extensions, cancellations, check-in information and documentation, ensuring data quality across systems.

· Maintain clean notes and statuses so enquiries can be picked up seamlessly by the wider team as part of follow-the-sun workflows.

5) Issue management and customer care

· Resolve day-to-day issues and minor complaints quickly and professionally, setting expectations and keeping the customer informed.

· Escalate early when service delivery is at risk, or when the case is complex, urgent or commercially sensitive.

6) Team contribution and continuous improvement

· Work closely with Client Consultants and Senior Client Consultants to prioritise workload, share updates and support team SLAs.

· Strive to be productive in your work and always be proactive informing managers when you have capacity to take on more.

· Contribute to improving templates, processes and knowledge bases to increase speed, quality and conversion.

Requirements:

Skills/Experience:

· Experience in a customer-facing environment with sales, conversion or service targets (inside sales, reservations, hospitality or travel is desirable).

· Confident using the phone for outbound and inbound customer conversations, including needs analysis and structured follow-up.

· Ability to negotiate or influence outcomes (rates, terms or solutions) and articulate value clearly.

· Strong written communication and attention to detail; able to produce accurate quotes and keep systems and reservation data up to date.

· Organised and comfortable handling multiple enquiries at pace while maintaining quality and consistency.

Behavioural Expectations:

· Commercial and customer-first - curious about needs, focused on finding the best match, and confident in positioning value.

· Phone-first and proactive - uses calls to progress enquiries, negotiate where possible, and deliver a personal service.

· Resilient and ownership-led - follows up, overcomes objections, and escalates early when service delivery is at risk.

· Team-minded and reliable - keeps systems updated, communicates clearly, and contributes to shared SLAs and targets.

Pay: Up to £28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer consultant jobs in hounslow

Client Support Coordinator

Trainee Luxury Travel Consultant - £35,000pa + 10% Uncapped Commission

Sales/Recruitment Consultant 9 months FTC contract

Universal Banker

Associate, Digital Banking - Small Business

Team Member

JUNIOR SALES ADVISOR

Customer Service Consultant

Inbound Sales Consultant

Retail Sales Assistant

Group Charter Sales Consultant - £35,000 +10% Uncapped Commission

Property Investment Sales Consultant

Health and Wellness Sales Advisor

Travel Consultant

Call Handler/ Administrator

Experiential Storytelling & Performance Consultant - Freelance

Project Coordinator

Reservations & Administration Consultant (Canterbury Travel)

JUNIOR SALES CONSULTANT

Customer Service Consultant

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