Head of operations Work, Jobs in Hounslow (with Salaries)

Head of Operations
National Garden Scheme —East Clandon
- £45,000 - £55,000 a year
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
3d
Head of Operations (Events & Company Operations)
Cosmonauts —London
- £50,000 - £100,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
Quick apply
21h
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head Of Operations
Levy —London
- £60,000 a year
- Hospitality
- Contracts
- Leadership
6d
Associate Head of Supporter Data Operations
NSPCC —London
- £48,748 - £56,935 a year
- Annual leave
- Employee assistance programme
3h
Head of Operations
CarbonChain —London
- Leadership
- Communication skills
- Annual leave
Head of Operations - London
Runway East —London
- Full-time
- Hybrid work
Quick apply
Head of Operations
Mitie —London
- Full-time
- Leadership
13d
Head of Admissions
Hampton School —Hampton
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Project management
- Annual leave
Quick apply
6d
Head of Operations
Skillway (part of the Warehouse Christian Trust) —Godalming
- £38,000 - £42,000 a year
- Full-time
- Project management
- QuickBooks
- Organisational skills
- Free parking
Quick apply
Head of Innovation
Burges Salmon —London
- AI
Head of Operations
Global Network of Civil Society Organisations for Disaster Reduction (GNDR) —London
- £59,373 a year
- Full-time
- Remote
- Microsoft Excel
- Travel
- Human resources
Quick apply
3d
Head of Faculty Operations Change Programmes (Internal Secondment - Eligible UCL workers only)
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
13h
Head of Operations - Gatwick Airport
Swissport International AG —London
- Full-time
- Management
- English
9h
Operations Manager
Accent Catering Services Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Food service
- Contracts
- IT
- Employee assistance programme
- Employee discount
Quick apply
13d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Operations Head- UK
Total Solutions Group —London
- £3,000 - £7,500 a month
- Management
- Microsoft Office
- Supervising experience
Quick apply
Head of Partner Operations
Moonpig Group —London
- Hybrid work
- Leadership
- Employee discount
- Flexible schedule
Implementation Manager
Five Guys UK —London
- £55,000 - £65,000 a year
- SharePoint
- Restaurant
- Employee discount
Senior Head of Communications
BBC —London
- £95,000 - £105,000 a year
- Full-time
7d

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Head of Operations

National Garden Scheme
East Clandon

Quick apply

Job details

Full-time
£45,000 - £55,000 a year
3 days ago

Benefits

Free parking
Company pension
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Word
Management
Microsoft Office
Supervising experience
Database management
Front desk
Leadership
Communication skills

Full job description

About the National Garden Scheme

The National Garden Scheme is the most significant charitable funder of nursing charities in the country, donating £3.9 million in 2025 and over £77 million since 1927. Our beneficiary charities include Macmillan Cancer Support, Marie Curie, Carers Trust, Hospice UK, The Queen’s Institute of Community Nursing and Parkinson’s UK.

We help our garden owners open their beautiful gardens to the public, sharing their passion and raising impressive amounts of money through admission fees, refreshments and plant sales. Over 3,000 gardens open each year for the National Garden Scheme and further details about them and the organisation as a whole can be found on our website, www.ngs.org.uk.

About the Head of Operation

At the National Garden Scheme a small central office with a team of 13 is the hub for a wide range of activity involving hundreds of volunteers, thousands of garden owners and a large audience of beneficiary charities, suppliers, supporters and partners, as well as members of the public who want to visit gardens and engage with the charity.

Part of the management team, the Head of Operations leads and manages County Support, a team of four who deliver the resources, information and support needed by our volunteer county organising teams who support the garden owners. The Head of Operations is key in ensuring that the volunteers feel valued and supported.

The right candidate will have experience of database management, ideally Microsoft Dynamics, so that they can update, interrogate and maintain our database and online portal (Power Pages) through which garden owners register and manage their garden data. We are currently updating our IT system and there will be a need for change management to ensure that staff and volunteers are comfortable using the new system.

The successful applicant will be comfortable in a busy, hands-on and varied role and the key requirements are efficiency and excellent communication skills. This is a role for a meticulous, problem-solving people person.

The ethos of the National Garden Scheme is rooted in generosity and kindness and the office in Clandon, Surrey is a warm and welcoming place to work.

Key responsibilities

Manage the county support team

Lead and manage the county support team (4 people)
Manage smooth working relations between the county support team and other staff
Lead the county support team in their day to day activities and relationships with county organising teams, garden owners, visitors and other stakeholders
Take responsibility for the quality of work executed by county support

To work closely with and manage liaison with county team volunteers

To work with county organisers to maximise levels of service from head office
To work with county organisers for smooth recruitment and succession for volunteer roles

To manage and deliver the annual data gathering and fulfilment operations

To work with county support and county teams in annual gathering of garden data
To ensure timely delivery of material to publisher
To organise and deliver with county support the annual delivery of bulk orders to county teams

To manage key operational elements for the organisation

To oversee the insurance of garden openings, including claims
To oversee complaints handling
To manage the provision of different support materials for gardens

To support the Chief Executive in the provision of HR to employees and volunteers

To recruit, induct and train new members of staff as required
To carry out performance reviews for some members of staff
To manage welcome days at head office for new volunteers and oversee their induction.

Other duties include:

Work flexibly as part of a small office team, providing appropriate support for different colleagues and undertaking tasks as necessary.
Manage the Chief Executive’s telephone line when he is out of the office.
Prepare with the Chief Executive the agenda for monthly team meetings and record the minutes.
Attend national garden shows (e.g. Chelsea) and other events as required.
Protect and enhance the organisation’s public reputation when speaking on its behalf.

Benefits:

28 days holiday (inclusive of public holidays), subsequent increases up to 33 days.
Permanent, full time role, 35 hours a week – 9am to 5pm with one hour lunch break.
Attractive work environment - office is based in a National Trust property, Hatchlands Park, East Clandon, nr Guildford GU4 7RT

Person Specification

Skills

Essential/Desirable

Confident knowledge of Microsoft Office suite

Knowledge and experience of databases, preferably CRM

Experience as an office administrator

Experience as a receptionist

Personal Skills

Efficiency and reliability

Excellent interpersonal skills

Excellent oral communication skills

Accuracy and attention to detail

Ability to prioritise and work to strict deadlines

Car owner and driver

PLEASE APPLY ONLINE AND MAKE SURE YOU UPLOAD A SUPPORTING STATEMENT/LETTER WITH YOUR CV.

Job Type: Full-time

Pay: £45,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

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