Credit manager Work, Jobs in Hounslow West, Gtl (with Salaries)

Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
12d
Credit Controller
Expeditors —Feltham
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer skills
- Employee stock purchase plan
- Employee assistance programme
Quick apply
12d
Transaction Manager Hyundai Chiswick
Berry BMW —Brentford
- From £30,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Life insurance
- Referral programme
Quick apply
4d
Finance & Credit Control Manager
Living Things —London
- Full-time
- Hybrid work
- Microsoft Excel
Quick apply
12d
Accounts Assistant
ABM UK —London Heathrow Airport
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Office
- Employee discount
Quick apply
12d
Credit Controller
Orka Financial —Middlesex
- £28,000 - £32,000 a year
- Hybrid work
- English
- Communication skills
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Credit Controller
Wrapology Internationa —London
- £24,420.00 - £41,107.27 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Free parking
Quick apply
10d
Private Credit Senior Operations Manager
LegalAndGeneral —London
- Full-time
- Accounting
- Leadership
- Employee discount
Quick apply
Compliance Manager – Mortgages & Specialist Finance
Loans Warehouse —Watford
- £60,000 a year
- Full-time
- Sales
- Presentation skills
- In-person
- Free parking
- Annual leave
Quick apply
4d
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Microsoft Excel
- ERP systems
Credit & Collections Analyst
Drew Marine —London
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Annual leave
- Life insurance
Quick apply
13d
Finance Administrator
Evergen Solar —Maidenhead
- From £28,500 a year
- 8 hour shift
- Microsoft Excel
- Microsoft Access
- Sales
- Employee assistance programme
Quick apply
13d
Accounts Receivable Administrator
Logic CS —Fleet
- £26,000 - £28,000 a year
- Full-time
- Accounting
- QuickBooks
- IT
- Life insurance
Quick apply
Country Controller
Aramex (UK) LTD —Poyle
- From £90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Private Credit Senior Operations Manager
Legal & General Investment Management —London
- Accounting
- Leadership
- Employee discount
Sales Assistant- Full Time- Battersea
ZADIG&VOLTAIRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
Quick apply
Billing Supervisor
Achieve Together —Leatherhead
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Leadership
- Employee discount
Accounts Assistant
ABM —London Heathrow Airport
- Full-time
12d

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credit manager jobs near hounslow west, gtl

Customer Resolutions Team Manager

ArvatoConnect -
Datchet

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Job details

Full-time
£34,696 a year
12 days ago

Qualifications

Complaint handling
Microsoft Office
Quality assurance
Continuous improvement
Automotive service
Financial services
Leadership
Communication skills

Full job description

Role: Customer Resolutions Team Manager

Salary: £34,696 pa.

Location: Hybrid role based at our welcoming office in Datchet (minimum 2 days per week), SL3 9LL, just off the M4

Contract: Full-time, permanent, 40 hours a week.

We’re looking for an experienced Customer Resolutions Team Manager to join our complaints operation and lead a team delivering fair, timely and regulatory-compliant customer outcomes.

About the Role

This is a fantastic opportunity for an complaints manager to support a high-performing team in delivering fair, timely and regulatory-compliant outcomes for customers.
In this fast-paced and dynamic environment, you’ll be a key driver of performance, quality, customer outcomes and team engagement. You’ll coach and develop your team, create an inclusive and supportive working environment, and ensure consistently high standards across written and verbal complaint handling.
You’ll play an important role in ensuring adherence to FCA requirements, Consumer Duty principles and internal procedures, while identifying opportunities to improve service delivery, reduce reopened complaints and support the wider operation.

What You’ll Be Doing

Team Leadership & Support

Lead, motivate and support a team of complaint handlers to deliver fair and consistent customer outcomes.
Hold regular team meetings, daily check-ins and individual one-to-ones to share updates, review performance and encourage collaboration.
Manage attendance, sickness, approval of hours and employee matters fairly and in line with internal policies.
Prioritise wellbeing by remaining visible and available to your team, signposting colleagues to support where needed.
Keep guidance, knowledge articles and training materials up to date and accessible for advisors.

Performance & Quality

Monitor individual and team performance daily, using reports to identify trends, risks and opportunities for improvement.
Coach and develop team members through feedback, performance conversations and targeted support.
Ensure complaints are handled within agreed service levels, including regulatory DISP timeframes where applicable.
Support high-quality written and verbal complaint responses that are clear, fair, accurate and customer focused.
Champion strong quality assurance, compliance and customer outcome standards across the team.

Continuous Improvement

Work with the Operations Manager and support functions to identify and implement process improvements.
Review complaint trends, root causes and reopened complaints to support better customer outcomes.
Audit work and processes to ensure consistency, quality and adherence to internal procedures.
Support business change and improvement activity across the operation.

Customer Experience & Compliance

Support the end-to-end complaints process, ensuring fair, timely and compliant resolutions.
Champion FCA regulations, Consumer Duty principles, GDPR requirements and internal procedures.
Communicate effectively with internal stakeholders and wider support teams regarding complaint outcomes and resolutions.

What We’re Looking For

Applicants must be able to demonstrate:

✅ Strong demonstrable experience in managing a complaints team within an FCA-regulated environment.

✅ Proven experience of leading and developing people, including conducting performance reviews, coaching, performance improvement conversations and managing employee wellbeing.

✅ Strong knowledge of FCA regulations, including Consumer Duty, DISP requirements, Treating Customers Fairly (TCF) principles and complaint handling best practice.

✅ Experience of managing complaint volumes and service levels, ensuring complaints are resolved fairly and within regulatory and business timescales.

✅ Experience analysing complaint trends, root causes and performance data to identify risks and drive service improvements.

✅ Excellent written and verbal communication skills, with the ability to review and coach high-quality complaint responses.

✅ Experience of quality assurance and compliance monitoring, with the ability to identify and address quality concerns effectively.

✅ Demonstrable experience of achieving operational KPIs, including productivity, quality, customer outcomes and employee engagement measures.

✅ Strong stakeholder management skills, with experience working collaboratively across operational and support functions.

✅ Digitally confident in Microsoft Office applications and experience using complaint management and reporting systems.

Desirable

➕ Experience within the automotive finance, financial services or consumer credit sector.

➕ Knowledge of Financial Ombudsman Service (FOS) processes and interactions.

➕ Experience leading teams through change and continuous improvement initiatives.

If you’re an experienced complaints leader who is passionate about leading with purpose, driving performance and supporting a team that delivers fair and consistent customer outcomes, we’d love to hear from you.

Please note: All applications must be submitted via our careers website using the online application form. If you experience any difficulties applying online, please contact the recruiter who will be happy to provide support and discuss any reasonable adjustments that may be required during the recruitment process.

Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

Apply Now

Refine Your Search

credit manager jobs in hounslow west, gtl

Customer Resolutions Team Manager

Credit Controller

Transaction Manager Hyundai Chiswick

Finance & Credit Control Manager

Accounts Assistant

Credit Controller

Customer Success Supervisor

Credit Controller

Private Credit Senior Operations Manager

Compliance Manager – Mortgages & Specialist Finance

Accounts Receivable Specialist

Credit & Collections Analyst

Finance Administrator

Accounts Receivable Administrator

Country Controller

Operational Resilience and Readiness Manager

Private Credit Senior Operations Manager

Sales Assistant- Full Time- Battersea

Billing Supervisor

Accounts Assistant

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