Delivery analyst Work, Jobs in Hounslow West, Gtl (with Salaries)

Service Delivery Analyst
Hightown Housing Association —Hemel Hempstead
- £28,719 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
10d
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Annual leave
Quick apply
10d
Human Risk Analyst - Cyber Security Awareness Training
Saepio —High Wycombe
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- IT
- Annual leave
- Life insurance
Quick apply
Application Delivery Analyst- London
FDM Group —London
- Microsoft Access
- SharePoint
- Communication skills
- Annual leave
Delivery Unit Analyst
Merton Council —Merton
- £43,680 - £48,003 a year
- Full-time
11d
Senior Payroll Delivery Analyst
Tesla —London
- Data analysis skills
- English
- Analysis skills
Security Solutions Analyst
World Wide Technology Holding, LLC —London
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Solution Business Analyst (Pre-sale focus)
Eleks —London
- Management
- Sales
- Software development
Client Success Analyst for Digital Solutions
Access Infinity —London
- Microsoft Excel
- Data analysis skills
- Project management
ESG Operations & Delivery Analyst
Octus —London
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Annual leave
Quick apply
7d
Prime Financial Services - Alternatives Account Manager - Analyst
JPMorganChase —London
- Full-time
- Sales
- Analysis skills
- Financial services

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We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our…
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Service Delivery Analyst
Hightown Housing Association —Hemel Hempstead
Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback. User Account Management: Assist with password resets,…
£28,719 a year
10d

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Service Delivery Analyst

Hightown Housing Association -
Hemel Hempstead

Apply Now

Job details

Permanent
£28,719 a year
10 days ago

Benefits

On-site gym
Annual leave
Company pension

Qualifications

Customer service
Windows
IT support
IT
Communication skills
VPN

Full job description

IT Service Delivery Analyst

Hemel Hempstead

£28,719 per annum

Full Time: 35 Hours per week, Monday to Friday

9am - 5pm

Join Our Team as an IT Service Delivery Analyst!

Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!

Overview / Job Summary

As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.

Key Responsibilities

First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.
Incident Management: Accurately log, categorize, and prioritize incidents and service requests.
Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.
Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.
Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.
User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.
Documentation: Maintain and update IT documentation, including knowledge base articles and user guides.
Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback.
System Upgrades: Assist in the rollout of new hardware, software, and system upgrades.
Continuous Improvement: Identify recurring issues and suggest process enhancements.
Collaboration: Work with the wider Technology & Change teams to ensure seamless service delivery and knowledge sharing.

What We Are Looking For:

Strong customer service and communication skills.
Experience providing IT support in a service desk or help desk environment.
Good troubleshooting and problem-solving abilities.
Knowledge of Microsoft 365, Windows operating systems, and common business applications.
A proactive approach and willingness to learn.

Why Join Hightown?

Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service.
Competitive Salary: £28.719 per annum for a 35-hour week.
Monthly Attendance Bonus
Annual performance bonuses
Workplace Pension Scheme: Life assurance cover of three times your annual salary.
Discounts and Savings: High Street retailers, gyms, restaurants, and cinemas.
Training Opportunities: Ongoing career development.
Employee Support: Health & wellbeing services.
Free On-site Gym Access

Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!

We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.

Appointments are subject to satisfactory right to work, reference, and medical checks.

We are anEqual Opportunities and Disability Confident Employer.

Apply Now

Refine Your Search

delivery analyst jobs in hounslow west, gtl

Service Delivery Analyst

Service Delivery Analyst

Human Risk Analyst - Cyber Security Awareness Training

Application Delivery Analyst- London

Delivery Unit Analyst

Senior Payroll Delivery Analyst

Security Solutions Analyst

Solution Business Analyst (Pre-sale focus)

Client Success Analyst for Digital Solutions

ESG Operations & Delivery Analyst

Prime Financial Services - Alternatives Account Manager - Analyst

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