The purpose of the IT Process & Procurement Analyst is to strategically source, negotiate, and manage the acquisition of technology products and services that enable the organisation's digital operations. This role ensures that all IT procurement activities deliver best value, compliance, and operational continuity, while aligning with the organisation's technology roadmap and financial objectives. The role holder will also be required to ensure all IT Department processes are maintained in the companies process mapping software application.
- Lead end‑to‑end procurement for hardware, software, cloud services, telecoms, and IT professional services.
- Contract & Vendor Management - Negotiate commercial terms, pricing, SLAs, and contract conditions to secure favourable outcomes.
- Manage contract renewals, amendments and lifecycle tracking
- Monitor supplier performance against KPIs and escalate issues where required.
- Ensuring that all IT supplier processes are consistent and interface with all corporate governance requirements, processes and standard terms and conditions
- Maintaining and reviewing IT supplier and contract data in contract management system
- Work with Finance and IT leadership to forecast IT procurement spend.
- Support vendor risk assessments and ensure compliance with security, legal, and regulatory
- Act as the process lead to ensure that the IT organization is able to gather, analyse, store and share knowledge and information to improve efficiency by reducing the need of teams to rediscover knowledge. Work with the IT Service Delivery and Operations team Leads to ensure that the Knowledge base is properly maintained by the team.
- Act as CSI(Continual Service Improvement) Lead with responsibility for the management and improvement of all IT processes. Work with IT teams to ensure that all processes and procedures are up to date and fit for purpose.
- Measures performance of IT processes and procedures and works with teams to increase efficiency and effectiveness.
- Ensure asset and configuration management processes and procedures are up to date and fit for purpose. Liaise with Service Delivery Manager to ensure processes are followed correctly.
- Identify opportunities for efficiencies in all areas of responsibility.
- HNC/HND or equivalent experience
- Previous experience in an IT related procurement / administration
- Excellent organisation skills
- Excellent communication skills
- Intermediate Microsoft Excel Skills
- Supplier Engagement / Management experience
- ITIL v4 is beneficial but not essential
- An understanding in the principles, tools and techniques of both basic and advanced negotiation
