Claims representative Work, Jobs in Hove, Esx (with Salaries)

French Speaking Customer Service Support & After-Sales Care
Aspen Pumps —Hailsham
- Up to £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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3d

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French Speaking Customer Service Support & After-Sales Care
Aspen Pumps —Hailsham
The successful candidate will be responsible for handling customer enquiries, resolving issues, managing after-sales requests, and ensuring a positive customer…
Up to £26,000 a year
Quick apply
3d
Reservations Sales Consultant - French Speaking
Maybourne —London
Use correct telephone techniques when dealing with both internal and external customers and to maintain the highest standard of courtesy and efficiency whilst…
Quick apply

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French Speaking Customer Service Support & After-Sales Care

Aspen Pumps -
Hailsham

Quick apply

Job details

Full-time
Up to £26,000 a year
3 days ago

Qualifications

Microsoft Word
French
Sales support
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

Job Summary

We are seeking a friendly customer-focused and fluent French-speaking Customer Service Support & After-Sales Care Representative to provide exceptional support to our French-speaking customers. The successful candidate will be responsible for handling customer enquiries, resolving issues, managing after-sales requests, and ensuring a positive customer experience throughout the customer journey.

Key Responsibilities

Provide professional customer support via phone, email, in French and English.
Respond promptly to customer enquiries regarding orders, deliveries, returns, warranties, and services.
Handle after-sales support including returns, exchanges, refunds and warranty claims.
Investigate and resolve customer complaints while maintaining a high level of customer satisfaction.
Liaise with internal departments such as logistics, warehouse, sales, and technical support to resolve customer issues.
Maintain accurate customer records.
Follow up with customers to ensure issues have been fully resolved.
Run weekly reports for our key customer’s accounts.
Meet individual and team service level agreements (SLAs) and key performance indicators (KPIs).
Support promotional campaigns and product launches where required.

Requirements

Fluency in French (spoken and written) and good level of English.
Previous experience in customer service or after-sales support is essential.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to work in a fast-paced environment and manage multiple tasks.
Good organisational and time management skills.
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.).
Positive attitude with a strong customer-first mindset.

Preferred Qualifications

Proven experience of a minimum 3 years in a customer service role is required.
Knowledge of order management.
Experience handling warranty claims and returns.

Key Competencies

Customer focus
Active listening
Multitasking
Empathy and professionalism
Attention to detail and accuracy.
Teamwork and collaboration
Adaptability
Strong problem-solving skills with positive attitude.
Time management

Pay: Up to £26,000.00 per year

Work Location: In person

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French Speaking Customer Service Support & After-Sales Care

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