Company: National Parking Control Group Ltd
Location: Lancing, West Sussex
Salary: £26,000.00 - £30,000.00
Contract Type: Full-Time, Permanent
About National Parking Control Group Ltd
National Parking Control Group Ltd is one of the UK's leading parking management and enforcement providers, delivering innovative parking solutions across a diverse range of sectors. We are committed to providing exceptional service, maintaining the highest standards of compliance, and ensuring fairness in all aspects of our operations.
At the heart of our success is our people. We have built a culture that values integrity, collaboration, development, and recognition. Our commitment to creating an exceptional workplace has been recognised nationally through several prestigious awards, including:
- Great Place to Work® UK 2026 – Ranked 12th Best Workplace in the UK
- Great Place to Work® UK for Women 2025 – Top 50
- UK's Best Workplaces for Development™ 2025 – Top 50
These achievements reflect our dedication to creating an environment where employees can thrive, develop their careers, and feel valued for the work they do.
The Opportunity
National Parking Control Group Ltd is seeking a highly motivated and detail-oriented Lead Adjudicator to join our growing team. This role is ideal for an experienced dispute resolution professional who is passionate about fairness, consistency, compliance, and delivering exceptional customer outcomes.
As Lead Adjudicator, you will be responsible for overseeing the quality and consistency of our appeals process, ensuring all cases are thoroughly investigated and adjudicated in accordance with company procedures, industry standards, and applicable legislation. You will act as a subject matter expert, supporting fellow adjudicators and helping to maintain the highest levels of decision-making quality across the team.
Whilst previous management experience would be beneficial, it is not essential. We are looking for someone with strong technical expertise, excellent judgement, and a commitment to mentoring and supporting colleagues.
Key Responsibilities
- Review and adjudicate appeals and disputes in line with company procedures and industry regulations.
- Ensure all appeals are investigated thoroughly, impartially, and fairly.
- Promote consistency and accuracy across adjudication decisions.
- Provide guidance, coaching, and support to adjudicators on complex cases and procedural matters.
- Conduct quality assurance reviews and identify opportunities for continuous improvement.
- Ensure adherence to company policies, BPA/IPC requirements, and relevant legislation.
- Manage and support compliance-related activities, including GDPR obligations and Subject Access Requests (SARs).
- Assist in developing best practice guidance and training materials.
- Collaborate with operational teams to maintain exceptional customer service standards.
- Support management with reporting, process reviews, and performance improvement initiatives.
About You
We are looking for an individual who combines strong analytical skills with a fair and balanced approach to decision-making.
Essential Requirements
- Experience in dispute resolution, appeals handling, complaints investigation, adjudication, compliance, or a similar role.
- Demonstrable experience working within strict guidelines, policies, and regulatory frameworks.
- Strong working knowledge of GDPR legislation and practical experience handling Subject Access Requests (SARs).
- Experience interpreting and applying policies consistently and objectively.
- Excellent investigative, analytical, and problem-solving skills.
- Exceptional written communication skills with the ability to produce clear, concise, and well-reasoned decisions.
- High attention to detail and commitment to quality.
- Ability to support, mentor, and influence colleagues positively.
Desirable Requirements
- Previous experience within parking management, enforcement, legal services, compliance, or regulated industries.
- Experience conducting quality assurance reviews.
- Team leadership or managerial experience.
- Experience delivering coaching, mentoring, or training.
What We Offer
At National Parking Control Group Ltd, we believe that our people are our greatest asset. We are committed to rewarding our employees with a competitive benefits package and opportunities for growth.
Benefits Include:
- 28 days annual leave inclusive of bank holidays
- Company pension scheme
- Employee recognition and reward
- Access to a range of company perks – such as discounted beverages, early finish times…
- Wellbeing support
- Ongoing learning and development opportunities
- Career progression pathways within a growing organisation
- A collaborative, supportive, and inclusive workplace culture
- Opportunities to contribute to award-winning teams and business success
· Why Join Us?
· At National Parking Control Group Ltd, we are proud to be an award-winning, family-run business that has grown through a commitment to our people, our customers, and our values.
· Whilst we continue to grow and achieve national recognition, we have never lost sight of what makes us different. We believe that every employee is an individual, not a number. We take the time to recognise contributions, support personal and professional development, and create an environment where everyone feels valued, respected, and empowered to succeed.
· As a Great Place to Work® recognised employer, we are committed to fostering a culture built on trust, collaboration, fairness, and opportunity. Whether you're looking to further your career, develop your expertise, or make a meaningful impact, you'll find a supportive team and genuine opportunities for growth at National Parking Control Group Ltd.
· This is an exciting opportunity to join an organisation where your expertise will directly influence the quality, fairness, and consistency of our appeals process, while being part of a company that genuinely invests in its people and celebrates their success.
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
