It Work, Jobs in Hove, Esx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
1d
IT Applications Technician
Surrey Police & Sussex Police Collaboration —Lewes
- £30,897 - £33,603 a year
- Full-time
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
3d
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
9d
Trainee IT Consultant (Business and Finance)
Innovate Tax —Bognor Regis
- Full-time
- Oracle
- No experience needed
- Travel
- Annual leave
- Employee assistance programme
Project Manager – Change & IT
Bupa —Brighton
- Full-time
- Project management
- IT
- In-person
- Work from home
- Employee discount
Quick apply
1d
IT Security Engineer
Natures Way Foods Ltd —Chichester
- £50,000 - £60,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee discount
4d
IT Manager - The College of Richard Collyer
WSCC —Horsham
- £44,203 - £48,665 a year
- Full-time
- Azure
- IT
9d
Head of IT Operations
Brighton & Hove City Council —Hove
- £70,591 - £75,505 a year
- Full-time
- Presentation skills
- AI
3d
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Customer service
- English
- Windows
Quick apply
2nd Line IT Support Engineer
Global 4 Communications Limited —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
10d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Support Technician
Salutem Care & Education —Billingshurst
- £12.71 an hour
- Communication skills
- School
Apprentice IT Consultant (Business and Finance)
Innovate Tax —Bognor Regis
- Full-time
- Oracle
- No experience needed
- Travel
- Annual leave
- Employee assistance programme
Administrator IT & Reception cover
Gossops Green Medical —Crawley
- From £12.71 an hour
- Part-time
- Microsoft Excel
- Customer service
- IT
Quick apply
IT Operations Engineer - Fixed Term Contract
Horder Healthcare —East Grinstead
- Up to £27,222 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
1 day ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

it jobs in hove, esx

IT Service and Support Analyst

IT Applications Technician

IT Support Engineer

First Response Engineer - Service Desk - MSP

IT Support Technician (Level 1)

3rd Line Service Desk Technician

Trainee IT Consultant (Business and Finance)

Project Manager – Change & IT

IT Security Engineer

IT Manager - The College of Richard Collyer

Head of IT Operations

End User Support Technician

IT Repairs Engineer

2nd Line IT Support Engineer

First Line Support / Helpdesk Engineer - Hybrid

Trainee IT Support Engineer

IT Support Technician

Apprentice IT Consultant (Business and Finance)

Administrator IT & Reception cover

IT Operations Engineer - Fixed Term Contract

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