Support manager Work, Jobs in Howden, Ery (with Salaries)

Complaints Handler
1ST LOCATE (UK) LIMITED —Temple Newsam
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Operational Services Support Manager
Yorkshire Ambulance Service NHS Trust —Kingston upon Hull
- £49,387 - £56,515 a year
- Part-time
- Hybrid work
- Annual leave
- Employee assistance programme
7d
House Manager
Achieve together —Scunthorpe
- £14.75 an hour
- Employee discount
Quick apply
9d
Assistant Production Manager
Evergreen Garden Care —Goole
- Up to £45,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Life insurance
Quick apply
Deputy Support Manager - Market Weighton
Affinity Trust —Market Weighton
- £30,129.79 a year
- Part-time
- Travel
- Annual leave
- Employee discount
Goole Store Manager
Sim Trava —Goole
- £32,500 a year
- Full-time
- Management
- Employee assistance programme
- Employee discount
3d
Estate Agent
The Property Experts —Scunthorpe
- £8,400 a month
- Remote
- Sales
- Administrative experience
People Partner
PA Media —Howden
- 8 hour shift
- Communication skills
- Free parking
Quick apply
RELIEF CATERING ASSISTANT
BaxterStorey —Howden
- Hospitality
- Customer service
- Organisational skills
Head of Category Management
Siemens —Goole
- Full-time
- Hybrid work
- Management
- Engineering
- Business
- Annual leave
- Employee discount
2d
Certification & Testing Manager full time
Flame-pro Global Ltd —South Cave
- Up to £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Activities Co-ordinator
HC-One - Windsor Court —Goole
- £13.45 - £13.95 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Warehouse Operator
Guardian Industries —Goole
- From £31,078 a year
- 12 hour shift
14d
Support Manager- Market Weighton- Fixed Term Contract- 6 months
Affinity Trust —Market Weighton
- £36,514.24 a year
- Full-time
- IT
- Leadership
- Annual leave
- Employee discount
Operational Delivery Manager
Yorkshire Water —Doncaster
- Up to £55,960 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Annual leave
- Flexible schedule
2d
Head of Bids & Projects Procurement Management
Siemens —Goole
- Full-time
- Management
- Engineering
- Business
- Annual leave
- Employee discount
2d
Exercise Practitioner- Cardiac Rehabilitation
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £32,073 - £39,043 a year
- Part-time
- Employee assistance programme
- Employee discount
7d
Demand Manager - 12 Months FTC - York Based (Must live local)
Portakabin —York
- £44,000 - £54,000 a year
- Call to connect
- Management
- Continuous improvement
- No degree
- Annual leave
- Work from home
Quick apply
Postperson with Driving
Royal Mail Group —York
- Part-time
- Employee discount
Territory Manager
Avidity —Scunthorpe
- £27,000 a year
- Full-time
- Annual leave
- Employee assistance programme
14d

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Complaints Handler

1ST LOCATE (UK) LIMITED -
Temple Newsam

Quick apply

Job details

Full-time
£31,000 - £33,000 a year

Qualifications

Customer service
Complaint handling
Microsoft Office
Organisational skills
ADR
Communication skills
Time management

Full job description

The Complaint Handler is responsible for managing customer complaints from receipt through to resolution in a professional, fair, and timely manner, and ensuring we adhere to regulatory requirements (FCA, OFGEM GDPR) The role involves investigating concerns thoroughly, maintaining regular communication with customers, and ensuring complaints are resolved in line with company procedures, regulatory requirements, and service standards.

The successful candidate will play a key role in delivering positive customer outcomes, reducing escalation risk, and identifying opportunities for service improvement.

Key Responsibilities

Manage and investigate customer complaints across multiple channels including telephone, email, and written correspondence.
Acknowledge complaints within 5 business days, and ensure all cases are logged accurately on internal systems.
Conduct fair and thorough investigations by reviewing account information, call recordings, documentation, and internal processes.
Maintain regular communication with customers throughout the complaint lifecycle.
Deliver clear, empathetic, and professional written and verbal responses.
Ensure complaints are resolved within regulatory and company timescales, including the 8-week complaint handling window where applicable.
Escalate high-risk, complex, or vulnerable customer cases appropriately to the Customer Experience and Insights Manager.
Liaise with operational teams and stakeholders to gather information and support resolutions.
Identify complaint trends and recurring issues to support continuous improvement.
Ensure all actions and decisions are fully documented and compliant with company standards.
Support with Ombudsman, ADR, or escalated complaint responses where required.
Contribute positively to team performance and customer satisfaction objectives.
Support with MI reporting and Monitoring where applicable.

Skills and Experience

Essential

Previous customer service or complaint handling experience.
Strong written and verbal communication skills.
Ability to manage difficult conversations professionally and empathetically.
Good organisational and time management skills.
Ability to prioritise workload and manage multiple cases simultaneously.
Attention to detail and strong investigative skills.
Ability to work under pressure and meet deadlines.
Competent in Microsoft Office and case management systems.

Desirable

Experience working within a regulated environment.
Knowledge of complaint handling procedures and FCA/Ombudsman guidelines.
Experience dealing with escalated or complex customer cases.

Personal Attributes

Calm and professional approach.
Empathetic and customer focused.
Resilient and solution driven.
Strong sense of accountability and ownership.
Team player with a collaborative approach.
Ability to make balanced and fair decisions.

Key Performance Indicators (KPIs)

Complaint resolution timescales.
Quality and accuracy of complaint responses.
Customer satisfaction outcomes.
Reduction in escalated complaints.
Compliance with regulatory requirements.
Case management productivity and backlog management.

Please find the full job description below as well as the benefits of working for First Locate

Quick apply

Refine Your Search

support manager jobs in howden, ery

Complaints Handler

Operational Services Support Manager

House Manager

Assistant Production Manager

Deputy Support Manager - Market Weighton

Goole Store Manager

Estate Agent

People Partner

RELIEF CATERING ASSISTANT

Head of Category Management

Certification & Testing Manager full time

Activities Co-ordinator

Warehouse Operator

Support Manager- Market Weighton- Fixed Term Contract- 6 months

Operational Delivery Manager

Head of Bids & Projects Procurement Management

Exercise Practitioner- Cardiac Rehabilitation

Demand Manager - 12 Months FTC - York Based (Must live local)

Postperson with Driving

Territory Manager

I want to receive the latest job alerts for support manager in howden, ery

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