Customer experience manager Work, Jobs in Hoxton, Gtl (with Salaries)

Supporter Services Officer
Sense —London
- £33,296 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Assistant General Manager
Draughts —London
- Part-time
- Employee discount
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
13d
Customer Experience Manager - Connected
Wavenet —London
- Full-time
- Hybrid work
- Sales
Quick apply
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Patient Experience Coordinator
The MOLE Clinic Ltd —London
- £30,831.18 a year
- Full-time
- GP surgery experience
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Customer Experience Manager
haku —London
- Remote
- Master's degree
- Bachelor's degree
- Accounting
- Annual leave
- Life insurance
Quick apply
5d
Payroll and Administration Assistant
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Microsoft Excel
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
General Manager - Cocktail Bar
Bee Hospitality —London
- Up to £75,000 a year
- Full-time
- Serving
- Hospitality
- Bar
Quick apply
Customer Experience Manager
Splend —London
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
4d
Security Manager
Genting —London
- £45,000 - £50,000 a year
- Weekend availability
- Employee assistance programme
Quick apply
Clinic Manager
Therapie Clinic —London
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
9d
Aesthetic & Longevity Treatment Coordinator (dual site)
HUM2N Ltd —London
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Employee discount
Quick apply

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Supporter Services Officer

Sense -
London

Apply Now

Job details

Permanent | Full-time
£33,296 a year
12 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Database management
Fundraising
Organisational skills
IT
Communication skills

Full job description

About the Role

We're looking for a passionate and organised Supporter Services Officer to join our Fundraising and Marketing team! This is a full time, permanent role based in London on a hybrid basis.

This is a varied and rewarding role where you'll be the first point of contact for many of our supporters, helping to ensure they feel valued, informed and connected to our work. You'll handle supporter enquiries, process donations, maintain accurate records, and work closely with colleagues across the organisation to deliver an outstanding supporter experience.

Key Responsibilities

Delivering Excellent Supporter Care

Act as the first point of contact for supporter and customer enquiries via phone, email and post.
Deliver a friendly, professional and responsive service to supporters and prospective supporters.
Record supporter interactions accurately and ensure enquiries are resolved within agreed timescales.
Support colleagues to maintain consistently high standards of supporter care.

Gift Processing and Database Management

Process donations, direct debits, legacy income, cash and cheque payments accurately and efficiently.
Maintain supporter records using Microsoft Dynamics CRM.
Support Gift Aid processing and ensure data quality standards are maintained.
Work closely with colleagues to ensure fundraising data is recorded accurately.

Building Relationships Across Sense

Develop strong relationships with colleagues across Fundraising and Marketing and the wider organisation.
Share supporter feedback to help improve campaigns, communications and supporter journeys.
Support the development and improvement of processes, procedures and reporting.
Assist with projects and initiatives that enhance supporter engagement and service delivery.

About You

We're looking for someone who is passionate about delivering excellent customer service and enjoys building positive relationships.

You'll have:

Experience working in a busy customer service, supporter care or fundraising environment.
Experience handling sensitive or complex enquiries professionally and confidently.
Experience using a CRM database such as Microsoft Dynamics.
Strong administrative and organisational skills with excellent attention to detail.
Excellent written and verbal communication skills.
Strong IT skills, including Microsoft Word, Excel and Outlook.
A proactive and collaborative approach to work.
A commitment to inclusion, diversity and the values of Sense.

Experience within a charity fundraising environment would be advantageous.

Why Join Sense?

At Sense, you'll be part of a supportive and collaborative team that is passionate about making a difference. We offer opportunities for learning and development, flexible working arrangements, and the chance to contribute to life-changing work that supports disabled people with complex needs across the UK.

If you're passionate about delivering outstanding supporter experiences and want to play a vital role in helping Sense achieve its mission, we'd love to hear from you.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers.

We're creating change
We're always learning
We're better together

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or [email protected].

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

Apply Now

Refine Your Search

customer experience manager jobs in hoxton, gtl

Supporter Services Officer

Client Retention Manager

Assistant General Manager

General Manager - Samsung Experience Store

Massimo Dutti Operations Manager- Regent Street

Zara Covent Garden Customer Experience Manager

Zara Operations Store Specialist

Customer Service Manager

Customer Experience Manager - Connected

Customer Experience Manager, Enterprise

Enterprise Customer Experience Manager

Patient Experience Coordinator