it support Work, Jobs in hucknall, ntt (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
5d
Warehouse Automation 1st Line Support Technician
Aldi —Bardon
- £32,120 - £35,900 a year
- 12 hour shift
- Warehouse experience
- Communication skills
- Annual leave
- Sick pay
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Supervising experience
- IT
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
JUNIOR IT SUPPORT TECHNICIAN
BULKHEAD —Derby
- £24,000 - £28,000 a year
- Full-time
- Windows
- Driving
- Linux
IT Network Technician
Machine Mart —Nottingham
- £26,500 - £27,500 a year
- Azure
- Windows
- Microsoft Office
- Employee discount
IT Support Technician
Browne —West Hallam
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
11d
Customer Support Agent
Exel Technology Group Ltd —Mansfield
- From £26,505 a year
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
12d
IT Field Technician
Our Learning Cloud —Nottingham
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Sick pay
Quick apply
Technical Operations Support
Great Bear —Worksop
- Up to £28,318 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Senior IT Technician
Nova Education Trust —Nottingham
- £31,537 - £33,699 a year
- University
- School
12d
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £18,304 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
MHR Assist Support Consultant
MHR INTERNATIONAL UK LIMITED —Nottingham
- Communication skills
- Employee discount
- Referral programme
Associate IT Support Technician
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Technical Operations Support
Culina Group —Worksop
- Up to £28,318 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Specialist – IT & Technical Support
TEK SHOP —Wollaton West
- £28,000 - £32,000 a year
- Weekend availability
- Customer service
- Windows
- Microsoft Office
- Free parking
Quick apply
14d
Second Line Analyst
Computacenter —Nottingham
- Azure
- AWS
- Organisational skills
13d
IT Support Technician
Integrated Doorset Solutions Limited —Mansfield
- Full-time
- Microsoft Excel
- Windows
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Customer service
- SQL
- Communication skills
- Employee assistance programme
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows

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First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

5 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

it support jobs in hucknall, ntt

First Line Analyst 3

Warehouse Automation 1st Line Support Technician

IT Support Manager

IT Support Technician

JUNIOR IT SUPPORT TECHNICIAN

IT Network Technician

IT Support Technician

Customer Support Agent

IT Field Technician

Technical Operations Support

Senior IT Technician

IT Service Desk Engineer Apprentice

MHR Assist Support Consultant

Associate IT Support Technician

Technical Operations Support

Customer Support Specialist – IT & Technical Support

Second Line Analyst

IT Support Technician

Technical Support Engineer

IT Operations Support Analyst

I want to receive the latest job alerts for it support in hucknall, ntt

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