Every patient's experience with us begins at the front desk — on the phone or at the door. It is one of the most important jobs in the clinic, and we are looking for exactly the right person to own it. Before we describe the role, let us describe the person.
IS THIS YOU?
If you read this list and keep nodding, we should probably talk.
- You love being busy. A full, buzzing clinic gives you energy, not anxiety.
- You move quickly and naturally between tasks — phone call, patient at the desk, follow-up call — without losing your place in any of them.
- You pick up the phone without being asked. Outbound calls feel natural, not uncomfortable. You would rather have a quick conversation than send an email and wait.
- You finish what you start. Every time. Without being chased.
- You are warm and confident on the phone, and a nervous patient feels better after speaking to you.
- You are precise with records and systems — inaccuracy genuinely bothers you and you take personal pride in getting it right.
- You spot what needs doing and do it, rather than waiting to be told.
- You enjoy a day where no two hours look quite the same.
THE HONEST VERSION
Let us be straight with you. This is not a quiet admin job. The phone rings while a patient is standing right in front of you. The diary shifts as you work. Leads need chasing before they go cold. Patients need following up before they forget to rebook.
The pace is real. The variety is constant. The standard is high.
If you love being flat out, move quickly between things without dropping anything, and find it genuinely satisfying to get to the end of a big day with nothing left undone — you will thrive here. If you would rather a predictable, one-thing-at-a-time role, that is completely fine. But this honestly is not it, and we would rather be upfront now than have either of us find out the hard way.
ABOUT US
ProSport Physiotherapy is a private sports injury clinic on a mission to change lives, not simply treat symptoms. Our founder Dave O'Sullivan has worked at three Rugby World Cups and we have built a clinical methodology now taught to therapists worldwide. Four locations across Huddersfield, Saddleworth, Leeds and Denby Dale — and growing to seven by 2030.
We believe brilliant care starts the second a patient reaches out, long before they ever meet a therapist. The front desk is the heartbeat of that experience, which is exactly why this is one of the most important roles in the whole clinic.
Care that transforms. First impressions count. A team with your back. We are here to change how people live and move, not just ease a niggle and send them off.
Trust begins at the front desk. The welcome a patient gets sets the tone for everything that follows. Nobody carries the desk alone. We support each other and we win as one team.
THE ROLE IN ONE LINE
To be the fast-moving, dependable heartbeat of our front desk — picking up every thread, following every lead, finishing every task, and making every patient feel like the most important person in the room.
A DAY ON THE DESK
You arrive, check the diary, and you are already thinking two steps ahead. The morning fills fast — patients arriving, phones going, payments to take, new enquiries to convert. You move between it all quickly and calmly, keeping every thread live.
In between, you are making outbound calls. Following up on leads who enquired but did not book. Checking in with patients who are due back. You do not wait for the phone to ring — you pick it up.
By the end of the day, the diary is in good shape, the records are accurate, nothing has slipped, and a patient or two have commented on how well looked after they felt. That is a good day. You will have a lot of them.
WHAT GOOD LOOKS LIKE
Patients walk in and feel instantly at ease. The phone is answered quickly and warmly. The diary is full and flowing. No lead goes cold. No follow-up gets forgotten. Payments and rebookings happen without a second thought. When the desk gets busy, you stay calm and keep everything moving. In short, the front desk simply runs — and every patient leaves feeling that they matter to us.
WHAT YOU WILL DO
- Welcome every patient warmly and make them feel genuinely looked after, from hello to goodbye.
- Own the phones. Answer with warmth, book appointments, and turn enquiries into booked patients rather than missed chances.
- Make outbound calls without being asked. Leads gone quiet? You call. Patients overdue a rebook? You call. This is one of the most important parts of the role.
- Keep the diary flowing. Check patients in, take payments, rebook the next visit, and handle cancellations calmly and efficiently.
- Run the admin that keeps us moving. Patient records, invoicing, and follow-ups — done right, done completely, the first time.
- Help patients say yes to the care they need, guiding them to the right next step with warmth and confidence, never pressure.
- Be a brilliant teammate to the therapists and the wider clinic, so everything runs like clockwork.
- Keep nothing on the back burner. If something needs doing, you do it. You do not accumulate loose ends.
WHO WE ARE LOOKING FOR
- Energised by a busy, fast-paced environment where no two hours look the same.
- Naturally quick to move between tasks without losing anything along the way.
- Confident and warm on the phone — including outbound calls and follow-ups.
- Precise with records and systems, because accuracy matters to you personally.
- A finisher. You complete things fully, without being reminded.
- Reliable at your core — the person who gets the basics right every single time.
- A real team player who wants the whole clinic to win.
WHAT IS IN IT FOR YOU
A fast-moving, genuinely rewarding role where your contribution is felt every single day. A close-knit, high-performing team that holds itself to the same standards it holds you to. Full structured onboarding so you know exactly what good looks like before you are expected to deliver it.
- Salary from £24,000-£26,000 based on experience
- Company pension
- Structured training and onboarding
- A team that invests in you and your growth
- A role with real visibility — you are not in the background here
Job Type: Full-time
Pay: £24,784.50-£26,000.00 per year
Benefits:
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
