Location: Huddersfield
Salary: £32,037 - £37480 depending on experience, enhanced by a bonus scheme
Working Hours: 40 hours per week, 4 days on 4 off.
Are you an experienced team leader looking for a new challenge?
We have an excellent opportunity for an ambitious and experienced Team Leader to join our thriving Rapid Response team, where you will play a key role in driving our continued success.
Our Rapid Response team provide comprehensive 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.
As a Team Leader, you will effectively lead, manage and develop a team of claim handlers to provide the highest standard of customer service, ensuring that each incident is handed in a professional and timely manner. You will have a strong focus on our operational targets and performance improvement.
Join FMG as a Rapid Response Team Leader and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary- £32,036 - £37,480 grows, enhanced by a Day Shift Allowance and a generous bonus based on your individual and business performance.
Annual leave- Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 3%
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits - Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About You
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You’re a proven people manager (ideally from a motor insurance/contact centre background) with strong communication and leading skills.
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You have a strong work ethic and ability to thrive in a busy environment.
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You have an engaging personality with excellent communication and proven management skills.
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You excel in your ability to get the best out of your team members, through strong hands-on coaching and performance management.
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You’re highly customer and delivery focused, you thrive on working in a target driven environment where performance and innovation are constantly being pursued.
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You possess a well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA’s and targets.
About Us
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
