Edmondson’s IT Services is a dynamic and forward-thinking Managed Service Provider (MSP) based in Liversedge. We Specialise in delivering top-tier IT solutions to over 100 SMEs, helping them stay secure, efficient, and ahead of the curve. As part of our exciting growth, we are expanding our Engineering Department and looking for talented professionals to join our team.
Why Join Us?
As an Engineer at Edmondson’s IT Services, you'll be part of a collaborative and supportive team that plays a crucial role in managing and maintaining our clients' IT infrastructure. Our work spans a wide range of technologies and services, including:
✔ Proactive Monitoring & Management – Utilising advanced RMM tools to ensure seamless IT operations.
✔ Backup & Disaster Recovery – Safeguarding critical data and ensuring business continuity.
✔ Server & Network Management – Keeping client environments optimised, secure, and up to date.
✔ Helpdesk & Phone Support – Providing expert assistance and troubleshooting for end-users.
✔ Innovative IT Solutions – Continuously improving processes and implementing the latest technology trends.
What We’re Looking For:
We’re searching for ambitious, problem-solving engineers who are passionate about IT and eager to make an impact. The ideal candidate will bring technical expertise, a proactive approach, and a strong customer service mindset to the role. Whether you're an experienced IT professional or looking to take the next step in your career, we provide the training and growth opportunities to help you thrive.
Key Responsibilities in the IT Support Role:
- Backup Management: Monitor and maintain client backups on a daily basis to ensure data integrity and security.
- Technical Support: Provide first-line customer support via phone, email, and helpdesk, addressing and resolving technical issues efficiently.
- User Account Administration: Manage Active Directory user creation, modifications, and deactivation as required.
- Device & Printer Management: Configure, install, and troubleshoot network printers and other peripheral devices.
- Microsoft 365 / Azure Administration: Perform user management tasks, including licence assignments, mailbox configurations, and security updates.
- Network Resource Management: Map network drives and ensure seamless access to shared resources.
- Password Management: Assist users with password resets and account recovery procedures while maintaining security best practices.
- Problem-Solving & Infrastructure Adaptation: Diagnose and resolve IT-related issues across multiple client infrastructures, requiring strong analytical skills and the ability to quickly adapt to different environments.
Essential Skills & Experience
Infrastructure & Networking:
- Proficiency in core networking technologies, including DNS, DHCP, TCP/IP, and file-sharing protocols.
- Strong understanding of network resource management, including printer configurations and shared drive access.
Server Administration:
- Experience managing Windows Server 2016 – Windows Server 2022, including installation, configuration, and maintenance.
- Knowledge of Microsoft Hyper-V, including virtual machine creation, resource allocation, and performance optimisation.
Identity & Access Management:
- Hands-on experience with Active Directory and Entra ID, including user creation, password resets, and permission allocation.
Microsoft 365 Administration:
- Expertise in Microsoft 365, including OneDrive, SharePoint, 2FA (Multi-Factor Authentication), mailbox management, and shared mailbox creation.
- Proficiency in Microsoft 365 licensing, ensuring correct licence allocation and compliance.
Desktop Support & Troubleshooting:
- In-depth experience with Windows 10/11, including diagnostics for performance issues, hardware checks, Office 365 troubleshooting, and Windows updates.
- Ability to diagnose and resolve software and hardware-related issues on end-user devices.
Desirable Skills & Experience
- Group Policy Management – Configuration and administration of Group Policy Objects (GPO) for user and device management.
- Hyper-V Replication – Experience with Hyper-V replication for disaster recovery and business continuity planning.
- Jira Ticketing System – Familiarity with Jira for tracking and managing IT support requests and incidents.
- Altaro Backup Solutions – Knowledge of Altaro for data backup, recovery, and disaster recovery strategies.
- Roaming Profiles & Redirected Folders – Experience in managing user profiles and redirected folders to ensure seamless access across devices.
- 3CX VoIP Systems – Understanding of 3CX installation, configuration, and troubleshooting for business communications.
- VPN Configuration – Proficiency in setting up and managing VPNs for secure remote access.
- Sage Line 50 & Payroll – Experience supporting and troubleshooting Sage Line 50 and Sage Payroll software.
Personal Attributes
- Resilient & Determined – Strong-willed with the ability to handle challenges and persist in problem-solving.
- Effective Communicator – Excellent verbal and written communication skills, with a professional and courteous phone manner.
- Team Player – Collaborative and supportive, capable of working effectively within a team environment.
- Time Management – Ability to prioritize tasks, manage workloads efficiently, and meet deadlines.
- Analytical & Research-Oriented – Strong research skills to troubleshoot complex issues and stay updated on industry trends.
- Problem-Solving Mindset – Logical and proactive approach to diagnosing and resolving technical issues.
- Adaptability & Flexibility – Capable of adjusting to changing priorities and working across diverse IT environments.
- Patience & Customer-Focused – Calm and professional demeanour when assisting users, ensuring a positive customer experience.
- Independent & Self-Motivated – Ability to work autonomously, take initiative, and manage responsibilities with minimal supervision.
- Attention to Detail – Thorough and meticulous in troubleshooting, documentation, and implementation of IT solutions to ensure accuracy and reliability.
What We Offer:
✅ Career Growth & Development – Opportunities to upskill, earn certifications, and advance in your career.
✅ A Supportive Team Culture – Work alongside knowledgeable professionals in a collaborative environment.
✅ Exciting & Diverse Work – Every day brings new challenges and opportunities to work with different technologies.
✅ Competitive Salary & Benefits – Recognizing your expertise and contributions to our success.
Compensation & Benefits
- Salary: Competitive, in the range of £26,000 – £32,000 per annum, based on experience and qualifications.
- Holiday Allowance: 24 days annual leave, plus statutory bank holidays.
- Overtime Opportunities: Potential access to overtime when available.
- Professional Development: On-the-job training and support for Microsoft certifications to enhance career growth.
- Team Engagement: Quarterly team-building events to foster collaboration and a positive work environment.
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Experience:
- Infrastructure Technician: 3 years (Required)
Work Location: In person
