Service desk technician Work, Jobs in Hugglescote, Lec (with Salaries)

IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
2nd Line IT Support Technician
Department for Education —Nottingham
- £31,479 a year
- Full-time
- Microsoft Outlook
- Windows
- Presentation skills
8d
Information, Communication Technician (ICT) Apprenticeship
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- Maths
- IT
2d
IT Apprentice
JBC Skills Training Ltd —Coventry
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
2nd Line IT Support Engineer
Evolve IT Support Ltd —Uttoxeter
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Annual leave
Quick apply
2d
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
1d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
T Desk Assistant
Otis —Leicester
- Full-time
6d
Apprentice/Trainee Technician Driver
Trane Technologies —Birmingham
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
Commercial Tyre Technician - East Midlands
Michelin —Nottingham
- From £28,500 a year
- Full-time
- IT
- Employee assistance programme
- Flexible schedule
2d
Apprentice Service Technician
Trane Technologies —Birmingham
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
1d
Service Technician - Midlands Team - ICS Cool Energy Ltd
Trane Technologies —Birmingham
- Weekend availability
- Customer service
- Microsoft Office
- In-person
Customer Sales Advisor
Ecu Testing —Heanor
- Up to £30,000 a year
- Full-time
- Sales
Quick apply

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IT Service Desk Technician
Phenna Group —Leicester
Allocating predefined user profiles and system access based on access matrices. Resolving first-line issues such as password resets, access requests and common…
£30,000 - £35,000 a year
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
Interacts with customers daily to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local…
£29.52 - £31.51 an hour

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IT Service Desk Technician

Phenna Group
Leicester

Apply Now

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

Jira
CRM software
Customer service
ERP systems
NetSuite
ITIL
IT support
IT
Communication skills
Help desk

Full job description

Posting Date - 19 Dec, 2025

Job Advert – IT Service Desk Tier 1 Technician

Location: 4 Oak Spinney Park, Ratby Lane, Leicester, LE3 3AW

Business Unit: Infrastructure Division

Job Type: Full-time, Permanent

Salary: £30,000 - £35,000

About the Company

Phenna Group was founded in 2018 on the principles of building genuine connections and strong relationships across the testing, inspection, certification and compliance sectors. With a turnover of c.£0.5bn, we combine the scale of a global organisation with the agility and innovation of a modern, fast-moving business.

The Role

We are looking for an IT Service Desk Tier 1 Technician to act as the first point of contact for all IT-related issues and requests. You will provide initial technical support, resolve basic incidents, and escalate more complex issues to Tier 2, helping to ensure minimal disruption to user productivity across the business.

This is an excellent opportunity for someone with a solid foundation in IT support and strong customer service skills, looking to grow within a supportive infrastructure team.

Key Responsibilities

Logging, categorising and prioritising IT tickets via phone, email and ticketing systems
Resolving first-line issues such as password resets, access requests and common software queries
Performing initial troubleshooting across systems, hardware and network connectivity
Supporting central platforms such as NetSuite ERP/CRM, IBM, Jira and related systems
Allocating predefined user profiles and system access based on access matrices
Supporting simple workflow reversals where required
Accurately documenting incidents, actions and resolutions
Escalating unresolved or complex issues to Tier 2 with full context
Contributing to and maintaining IT knowledge base articles

What We’re Looking For

Must-Have:

Basic understanding of IT support principles
Experience using a ticketing system and remote support tools
Strong communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Foundational knowledge of ERP/CRM systems (e.g. NetSuite, IBM, Jira)
Strong problem-solving skills and patience

Nice to Have:

Previous Service Desk or Helpdesk experience
Experience supporting ERP or enterprise business systems
Exposure to structured ITIL-style environments

Apply Now

Refine Your Search

service desk technician jobs in hugglescote, lec

IT Service Desk Technician

2nd Line IT Support Technician

Information, Communication Technician (ICT) Apprenticeship

IT Apprentice

2nd Line IT Support Engineer

Customer Service Specialist - Desk Based

L4 Network Engineer Apprentice

Customer Care Champion - Dispatcher

T Desk Assistant

Apprentice/Trainee Technician Driver

Commercial Tyre Technician - East Midlands

Apprentice Service Technician

Service Technician - Midlands Team - ICS Cool Energy Ltd

Customer Sales Advisor

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