Role Details
- This role is primarily Monday to Friday, but you must be able to work flexibly, including some weekends and early/late shifts when required, as well as on call duties.
- This is an area-based role (West) covering between Stansted Mountfitchet & Roydon. Locations include Harlow Town and Bishop’s Stortford.
- You must be able to arrange your own transport to ensure timely arrival for shift times.
- Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment
- Starting salary £51,000 rising to £54,000 per annum after successfully passing probation period.
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
About the Role
We are looking for an inspirational and proactive Assistant Group Station Manager to support the leadership of a group of stations, delivering an outstanding customer experience while maintaining the highest standards of safety, operational performance and colleague engagement.
This is a highly visible leadership role where you will work closely with front-line teams, customers and stakeholders to ensure the safe, punctual and reliable operation of the railway. You will help drive performance, lead operational excellence, support business transformation and create an environment where colleagues can thrive and deliver exceptional service.
Key Responsibilities:
- Champion a safety culture and ensure full compliance with railway and company policies, procedures and standards.
- Support and develop station teams through visible leadership, coaching and performance management.
- Deliver excellent customer service and lead teams to provide a positive customer experience across all stations within your area.
- Monitor and improve operational performance against key business targets and KPIs.
- Support workforce planning, recruitment, succession planning and colleague development activities.
- Manage station facilities, ensuring stations remain safe, attractive and well maintained.
- Oversee train dispatch and station retail operations to ensure compliance and performance standards are achieved.
- Manage staff deployment, rostering and resource planning to meet customer and business needs.
- Support emergency planning, disruption management and business resilience activities.
- Work collaboratively with stakeholders including internal departments, Network Rail, trade unions, contractors and regulatory bodies.
- Assist with investigations, audits, performance reviews and the application of HR policies and procedures.
- Deputise for the Group Station Manager when required.
We're looking for someone who can demonstrate:
- Leadership and people management skills.
- A passion for delivering excellent customer service.
- The ability to motivate, coach and develop high-performing teams.
- Excellent communication and stakeholder management skills.
- Experience managing operational performance and delivering results against targets.
- Sound decision-making skills, particularly in a fast-paced operational environment.
- A commitment to safety, compliance and continuous improvement.
- The ability to remain calm and effective during periods of disruption and change.
- Knowledge of station operations, train dispatch, ticketing systems or railway operations would be advantageous.
What’s in it for you?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday, 4th September.
*Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
Want to make a difference working for the railway?
Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.
Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.
No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.
