We are seeking a compassionate and experienced Transformation Manager to lead a critical programme of change within our Adult Community Team, who are based at our Fair Havens site.
This is a unique opportunity to shape the future of community-based palliative and end-of-life care, ensuring patients and those important to them receive coordinated, high-quality support in the place they call home.
This is a high-impact, 12-month fixed term role.
What you’ll bring
We are looking for an experienced and values-driven leader with:
Registered Nurse (Adult) with current NMC registration
Significant experience in community, hospice or palliative care services
Proven experience delivering service transformation, change management or workforce redesign
Proven experience of managing large teams, including absence management and handling employee relations issues
Ability to lead complex change sensitively and inclusively
Strong understanding of quality, safety, governance and patient-centred care
Excellent communication and influencing skills
Experience working with multidisciplinary teams and external partners
Clear understanding of Acas best practice guidelines
You will lead the design and delivery of a one-year transformation programme, working closely with clinical teams, senior leaders and key stakeholders to:
Improve service delivery, systems and processes
Strengthen team culture and leadership capability
Enhance patient safety, experience and care quality
Lead workforce transformation and organisational design
Ensure seamless, responsive community care pathways
You will be a visible, compassionate leader, supporting teams through change, building capability and ensuring improvements are aligned to our values of care, compassion and integrity.
Working pattern
This is a highly visible role that requires a strong on-site presence to effectively support teams, build relationships and lead transformational change. The successful postholder will be expected to spend the majority of their time working across our service sites and community settings.
We are committed to supporting flexible working and will consider requests in line with organisational needs and in accordance with day one flexible working rights. However, due to the nature of this role, a regular on-site presence will be essential to deliver its objectives.
Havens Hospices provides specialist care and support for people of all ages who are living with incurable conditions and their families. Our specialist team offers a wide range of care and support options for patients and their loved ones, based on their needs and wishes. This can be in the comfort of their own home, in the hospices – Fair Havens for adults or Little Havens for children - or a combination.
Working at Havens Hospices allows you to give the gift of time to families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
Improve systems and processes for the team providing clear operating procedures and instructions
Improve culture of the team aiming for this to align with Havens Hospices’ purpose and values
Improve patient safety ensuring appropriate reporting and escalation of patient safety incidents
Support improvements in safeguarding working with our Senior Social Worker
Improved leadership- provide visible leadership and support to the team and support future planning in this area, coaching and supporting existing team managers in management and leadership skills.
Identify and implement additional service improvements as reasonably required, aligned with agreed transformation objectives and governance processes.
Provide visible professional and operational leadership for Fair Havens Community palliative and end of life care services, promoting compassionate, person-centred care for patients and those important to them in their usual place of residence or in outsourced care home placements.
Lead and assure high standards of triage, holistic assessment and care planning across community caseloads, ensuring physical, psychological, social and spiritual needs are identified early and reviewed proactively as needs change.
Support Fair Havens Community HRAS team to provide timely assessment, reduce avoidable hospital admissions and facilitate rapid discharges from hospital and review and provide support when needs escalate.
Champion excellent patient, family and carer experience, ensuring communication is sensitive, timely and compassionate, and that carers are supported with information and practical guidance.
Provide leadership for patient flow across community pathways, including referral management and prioritisation.
Support assurance and clinical risk processes, including audit, incident review, complaints, safeguarding, medicines safety and implementation of learning to improve quality and patient safety.
Support workforce planning and resource management across community services, including safe staffing, recruitment, retention, supervision, appraisal, wellbeing and the development of team.
Work with stakeholders including but not limited to the hospital palliative care team, the community palliative care nursing team, hospital discharge teams, nursing homes and domiciliary care providers to improve understanding and sustain the reputation of the team.
Lead structured change programmes in line with recognised methodologies (e.g., consultation, engagement, impact assessment).
Work collaboratively with the People Team to manage employee relations matters, recruitment, workforce changes, including restructures, role redesign, and organisational development.
Support managers with employee relations matters arising from transformation (e.g., performance, capability, absence, change resistance).
Ensure all transformation activity complies with employment legislation, Equality Act duties, and ACAS best practice.
