Handler Work, Jobs in Hulme, Gtm (with Salaries)

ICC Call Handler - Parkway, Manchester
North West Ambulance Service NHS Trust —Manchester
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
Claims Handler
Mis-sold Expert —Manchester
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
Quick apply
2d
Complaints Handler
CarFinance247 —Manchester
- £28,000 - £30,000 a year
- No weekends
- Analysis skills
- Communication skills
- Negotiation
Quick apply
9d
Complaints Handler
Teleperformance —Manchester
- From £26,442 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Claims Handler
Direct Line Group —Manchester
- Customer service
- Employee discount
Complaint Handler
interactive investor —Manchester
- From £32,200 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Claims Handler
Howden Group Holdings —Manchester
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Case Handler / Conveyancer
PLS Solicitors —Altrincham
- Up to £30,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Free parking
- Work from home
Quick apply
13d
Complaints Handler
VIP Gateway —Salford
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Legal Assistant
Ascent Performance Group Ltd —Manchester
- From £26,325 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Store discount
- Health & wellbeing programme
Quick apply
Commercial Property Claims Handler
Intact Insurance UK Limited —Manchester
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Security Dog Handler
Marpol Security Limited —Manchester
- £16 an hour
- Overtime
- First Aid Certification
- In-person
- Communication skills
- Free parking
Quick apply
7d
Procurement & Clerical Assistant
Serfilco International LTD —Manchester
- £24,000 - £28,000 a year
- Full-time
- Microsoft Excel
- English
- Administrative experience
Quick apply
6d
Casualty Technical Sensitive Claims Handler
Benefact Group —Manchester
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Personal Assistant / Senior Property, Business, Podcast & Compliance Administrator
Bricks to Riches —Manchester
- From £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
13d
Customer Services Agent
Singapore Airlines Ltd —Manchester Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
11h
Recoveries/Claims Handler
Invicta Fleet Limited —Manchester
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Dog Rescue Team Leader
Dogs4Rescue —Manchester
- £15 an hour
- Weekend availability
- Communication skills
Quick apply
Complaint Handler
Oodle Finance —Manchester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Third Party Defence Handler
FMG —Huddersfield
- £24,854 - £28,842 a year
- Hybrid work
- In-person
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
1d

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ICC Call Handler - Parkway, Manchester

North West Ambulance Service NHS Trust -
Manchester

Apply Now

Job details

Full-time
£25,760 - £27,476 a year

Qualifications

Customer service
Data entry
Typing
Communication skills

Full job description

This is a vital role where you will initially start your training as an ICC Call Handler in one of our contact centre areas – 999, 111 or Patient Transport Services, overtime being placed on conversion courses and trained in all three areas.

As an ICC Call Handler you will be the main point of contact for the person at the other end of the line.

Manage a variety of calls from a wide range of different patients with care and compassion
Complete patient assessments over the phone
Where applicable, provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure
Provide reassurance in what may be a very distressing situation

Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength. You will be supporting unwell and upset patients at their time of need, which will make a difference to lives. It requires people who can be there for those that need it, sometimes in the face of adversity and trauma.
.
Training: Full training will be given to the successful candidates.

Courses starting from - Training period:
You must be able to commit to the full length of the training programme - No leave is / will be permitted within the above training weeks – Courses run on a Full Time 37.5hrs pw basis. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.

This is a highly pressurised environment where you may be in contact with people in extremely vulnerable or stressful situations; our callers can be upset, angry, anxious or hysterical.

For this we ask you would need to be confident in dealing with a range of people in varying situations, able to work in a fast-paced environment and must be adaptable to change quickly.

Your role is to gather as much information as possible, assess the call, and provide clear, correct advice or instructions that could potentially save a life, remaining calm and reassuring under pressure. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

You will need good data entry skills and a high standard of keyboard/typing ability. Experience in a call centre or customer service environment is advantageous. We are seeking individuals with a passion for excellent customer service, strong communication skills, and the resilience to thrive in a role that is both challenging and rewarding.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Due to the nature of the hours only applicants over the age of 18 can apply for this role.

Visa sponsorship is not possible for this role for either candidates or existing employees.

Shifts:
This service runs 24/7 365 days a year - A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours. Please read FAQ for details on shifts - Flexibility is required.

You are to be contracted to hours not days. Shift lengths and rota patterns you work will vary subject to the operational needs of the business - you may be asked to work anything from 8,10,11, or 12 hour shifts including overnight shifts for example. Notice will be given of any changes.
To consider staff wellbeing consecutive shifts will have similar start times. (Usually working to a 3hr window)
Staff will tend to work 3 out of 4 weekends.
Staff will have 4-6 weeks’ notice of their allocated shifts.
Where possible Rest Days will be scheduled together.
rota patterns are subject to change and working shift lengths can vary and are subject to change at any time and in such circumstances

Training:
Full training will be given to the successful candidates.

You will be placed on a training programme which will run Full Time 37.5 for the length of the course. It is a pre-requisite that candidates must successfully complete the each step of the training programme, including all examinations and Audits.

Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme.

Next training course ; 07/09/2026 - 15/11/2026 (10 weeks)

Conversion Courses:
In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler

Failure to meet this requirement will be treated as a capability issue under the Employment Rights Act 1996 and NWAS Workforce Performance Management policy and procedure. If you do not successfully pass any aspect of the training course within the specified timeframe and to the required standard, the Trust reserves the right to terminate your employment on the grounds that you are unable to perform the role for which you were employed.

We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours

Multiple Adverts out?:
If multiple adverts out candidates will only be invited to one site and will receive one interview and assessment therefore, please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Sponsorship :
Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Apply Now

Refine Your Search

handler jobs in hulme, gtm

ICC Call Handler - Parkway, Manchester

Claims Handler

Complaints Handler

Complaints Handler

Claims Handler

Complaint Handler

Claims Handler

Case Handler / Conveyancer

Complaints Handler

Legal Assistant

Commercial Property Claims Handler

Security Dog Handler

Procurement & Clerical Assistant

Casualty Technical Sensitive Claims Handler

Personal Assistant / Senior Property, Business, Podcast & Compliance Administrator

Customer Services Agent

Recoveries/Claims Handler

Dog Rescue Team Leader

Complaint Handler

Third Party Defence Handler

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