We are transforming our GIS service offer to deliver a more targeted, sustainable, and self-service-focused model. As part of this transition, we are seeking a GI Systems Training & Support Officer for 18 months to play a pivotal role in empowering GIS users across the organisation.
This is a unique opportunity to move beyond traditional helpdesk support and become a key enabler of GIS capability; helping staff build confidence, skills, and independence in using spatial data, tools, and applications.
If you are passionate about GIS, training, and helping others succeed, we would love to hear from you.
What it's like to work here:We’re Europe’s biggest conservation charity and we look after nature, beauty and history for everyone to enjoy. It’s an exciting time at the National Trust as we’ve recently marked our 130th birthday by unveiling hugely ambitious plans for the next decade and beyond, as we launched our 10-year strategy, “People and Nature Thriving”.
You will be part of a team of GIS professionals specialising in spatial data management. We lead on creating organisational value from data; ensuring our enterprise spatial data is trusted, understood, well governed and that we maximise the value from data to deliver our strategy.
Your growth matters to us, which is why we encourage every team member to set ambitious development goals, and we will support you in achieving them, so you can continue to learn and progress throughout your time with us.
Your contractual location will be Heelis, Swindon. However, there will be an opportunity to explore and agree a hybrid working arrangement which strikes the right balance for you and the Trust. The role may also involve travel to properties or other regional hubs across England, Wales and Northern Ireland.
What you'll be doing:You will design and implement a structured GIS training programme for users across the organisation. From junior roles through to directors and spanning all capability levels from beginner to advanced, you will empower users to confidently self-serve and support the transition to a self-service GIS model.
You will create high-quality learning materials and provide ongoing technical support whilst leading for best practice in data management, analysis and map production.
You will build a community of practice, which in essence will bring GIS users from across the organisation together to collaborate, share knowledge, develop skills and promote best practice. In doing so you will be enabling a cultural shift in the organisation to new democratised ways of working with spatial data.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking forWe recommend you view the full role profile document attached. You don't need to have all the knowledge, skills and experience listed; this just provides a full picture of what is possible in this role.
We’d love to hear from you if you have:
- Experience using GIS platforms (e.g. ArcGIS Online, ArcGIS Pro, web mapping tools)
- Experience developing training programmes or learning content
- Strong communication and training delivery skills
- Ability to translate technical concepts into clear, user-friendly guidance
- Experience supporting users with varying levels of GIS knowledge
- Familiarity with spatial data analysis and reporting tools
- Experience working with data governance or data management practices
- A proactive and collaborative approach to problem-solving
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw for 18 mo)
