Customer service representative Work, Jobs in Hungerford, Eng (with Salaries)

Customer Service Advisor - Adult Learning
Civic Recruitment Limited —Fawley
- £18.75 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Services Advisor
SNG (Sovereign Network Group) —Basingstoke
- £25,936 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
Customer Service Advisor
West Berkshire Council —Newbury
- £25,583 - £32,061 a year
- Part-time
- Customer service
- English
- Communication skills
- Annual leave
- Employee assistance programme
5h
Customer Service Advisor
Bio-Techne —Abingdon
- £19,600 - £32,350 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Employee stock purchase plan
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Retail Customer Service Assistant - Nights
bp Retail —Newbury
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Customer Service Advisor
Cottsway —Witney
- £33,355 a year
- Customer service
- Communication skills
10d
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Advisor
Unum Group —Basingstoke
- £26,000 a year
- Full-time
- Hybrid work
- Communication skills
3d
Customer Service Representative
Holcim —Swindon
- CRM software
- Sales
- Customer service
- Employee discount
6d
Retail Customer Service Assistant
bp Retail —Swindon
- £13.45 an hour
- Full-time
- Café
- Annual leave
- Employee assistance programme
Customer Service Coordinator
Trane Technologies —Basingstoke
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
- Life insurance
5d
Customer Services Assistant
Gigaclear —Abingdon
- £26,000 - £26,500 a year
- Weekend availability
- Hospitality
- School
- Employee assistance programme
Quick apply
Customer Services Assistant
The Horticultural Trades Association —Chilton
- £10,000 a year
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Customer Service and Sales Advisor
Smythson of Bond Street —Swindon
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
4d
Customer Service Specialist
Abbott Laboratories —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Salesforce
Receptionist and Customer Service Advisor
Bio-Techne —Abingdon
- £19,600 - £32,350 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee stock purchase plan
Customer Service Assistant
GLL —Swindon
- £13.45 an hour
- Part-time
- Customer service
- Communication skills
5d
Customer Service Agent - Reading
SIXT UK —Reading
- £29,447.81 a year
- Weekend availability
- Sales
- English
- Driving
- Free parking
- Paid training
Quick apply

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Customer Service Advisor - Adult Learning

Civic Recruitment Limited
Fawley

Quick apply

Job details

Full-time
£18.75 an hour

Benefits

Paid volunteer time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Administrative experience
Numeracy
Data entry
Organisational skills
IT
Communication skills

Full job description

6 months contract with a Local Authority

Job Title: Customer Service Advisor

Job Purpose

As a member of the Customer Care and Business Support Team, the Customer Service Advisor will provide a high-quality, customer-focused service to learners, staff, partners, and prospective customers.

The role will act as the first point of contact for all enquiries, providing information, advice, and administrative support to support the delivery of Lifelong Learning and Community Learning Services. The post holder will contribute to the effective operation of the service by maintaining accurate records, supporting enrolment processes, and assisting in various administrative and business support functions.

Key Responsibilities

Customer Service and Reception

Act as the first point of contact for learners, staff, tutors, managers, and members of the public via telephone, email, letter, and face-to-face contact.
Provide a professional, welcoming, and responsive customer service experience.
Respond to enquiries regarding Lifelong Learning programmes and available learning opportunities.
Signpost learners to appropriate courses, providers, and support services.
Manage appointments and enquiries for Information, Advice and Guidance (IAG) services and curriculum managers.

Learner Enrolment and Administration

Support learners with course enrolment and registration processes.
Assist learners in completing enrolment forms accurately and ensuring all required information is obtained.
Process course fees, issue receipts, and maintain accurate financial and administrative records.
Enter enrolment and attendance information accurately onto Management Information Systems (MIS).
Maintain electronic and paper-based records in accordance with service procedures.

Business Support

Provide administrative support to curriculum managers, tutors, and the wider Business Support Team.
Prepare documents, letters, reports, and correspondence using Microsoft Office applications.
Support the administration and coordination of learning programmes and projects.
Assist with data entry, record keeping, filing, and document management.

Communication and Engagement

Liaise with learners through telephone, email, and written correspondence.
Record and manage learner feedback, complaints, suggestions, and compliments.
Conduct learner satisfaction surveys and gather feedback to support service improvement.
Promote available learning opportunities and community programmes.

Centre Operations Support

Provide reception and front-of-house support at community learning centres and other venues as required.
Ensure information boards, displays, posters, leaflets, and promotional materials are accurate, current, and professionally presented.
Support the day-to-day operation of learning centres.

Volunteer and Apprentice Support

Assist with the induction, supervision, and ongoing support of volunteers and apprentices.
Support learning centre activities and engagement initiatives.

Quality and Compliance

Ensure compliance with Council policies, procedures, Health and Safety requirements, Equal Opportunities, and Diversity policies.
Contribute to service quality improvement initiatives, self-assessment activities, and annual service reviews.
Maintain confidentiality and adhere to Data Protection requirements at all times.

Team Contribution

Attend team meetings, supervision sessions, training, and performance reviews.
Participate in continuous professional development activities.
Undertake additional duties appropriate to the role as required by the Lifelong Learning Business Support Team.

Essential Experience

Experience working in a customer-focused environment.
Experience providing face-to-face, telephone, and email customer service.
Experience working as part of a team.
Experience using Microsoft Office applications, including:
- Word
- Excel
- Outlook
- Teams
Experience carrying out administrative and data entry duties.

Desirable Experience

Experience working in an education, training, or learning environment.
Experience supporting enrolment or admissions processes.
Experience working within Local Government or public sector services.
Experience working within diverse and multicultural communities.

Essential Qualifications

5 GCSEs (or equivalent), including English and Mathematics.
Good level of literacy, numeracy, and IT competence.

Desirable Qualifications

Customer Service qualification.
Business Administration qualification.
Information, Advice and Guidance (IAG) qualification.
Additional qualifications related to customer service, administration, or education support.

Knowledge and Skills

Essential

Excellent customer service skills.
Strong communication skills, both written and verbal.
Good literacy, numeracy, and IT skills.
Ability to work effectively under pressure and manage competing priorities.
Strong organisational and administrative skills.
Ability to maintain accurate records and data.
Understanding of equality, diversity, and inclusion principles.
Ability to respond sensitively to learners and members of the public.
Ability to build positive relationships with learners, colleagues, and partners.
Understanding of confidentiality and data protection requirements.

Desirable

Understanding of adult education and lifelong learning services.
Knowledge of barriers faced by adult learners returning to education.
Understanding of customer service best practices within an educational environment.
Ability to communicate in community languages other than English.

Additional Information

Client: Slough Borough Council
Department: Lifelong Learning Service
Job Title: Customer Service Advisor
Reporting To: Funding and Compliance Officer
Location: The Curve, William Street, Slough, Berkshire, SL1 1XY, United Kingdom
Contract Type: Limited Company/Umbrella
Pay Rate: £18.75 per hour
Working Hours: 37 hours per week
DBS Requirement: Basic DBS Check Required
Working Environment: Office-based across Slough and the Royal Borough of Windsor & Maidenhead (RBWM)
This is an excellent opportunity to work as part of a small, friendly, and dynamic team supporting learners throughout their journey, from enrolment through to achievement.
The customer service operation is cyclical and provides support across both Slough and RBWM.
One post offers the opportunity to work an 8:00 AM start shift.
Immediate Start Available
Bi-weekly payment schedule
Closing Date: Recruitment closing soon – early applications are encouraged.

Quick apply

Refine Your Search

customer service representative jobs in hungerford, eng

Customer Service Advisor - Adult Learning

Customer Services Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Retail Customer Service Assistant - Nights

Customer Service Advisor

Customer Service Team Leader

Customer Service Advisor 4-6 month FTC

Customer Service Advisor

Customer Service Representative

Retail Customer Service Assistant

Customer Service Coordinator

Customer Services Assistant

Customer Services Assistant

Customer Service and Sales Advisor

Customer Service Specialist

Receptionist and Customer Service Advisor

Customer Service Assistant

Customer Service Agent - Reading

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