About NHS England
NHS England leads the NHS in England to deliver high‑quality care for all. We support NHS organisations to achieve better outcomes for patients and communities, deliver best value for taxpayers and drive improvement across the NHS. Our work is underpinned by the NHS Constitution values of respect and dignity, compassion, commitment to quality of care, improving lives, working together for patients and ensuring everyone counts.
The Team
This role sits within Systems, Transactions and Operations (STO) in People and Organisational Development . STO delivers efficient, effective and customer‑focused HR, OD and recruitment services across NHS England, supporting managers, staff and candidates across national, regional and corporate directorates. The team operates a centralised service model aligned to agreed policies, service standards, KPIs and SLAs, and works closely with HR Business Partnering, Recruitment Partners and operational stakeholders.
We are looking for a STO HR Operational Delivery Assistant to deliver high‑quality administrative and operational support across HR, OD and recruitment services. You will act as a key point of contact for a range of routine and sometimes complex or sensitive queries, providing first‑line support and guidance within defined procedures and escalating issues appropriately.
The band for this role is subject to full evaluation and is indicative at the time of advert.
This is a fast‑paced and varied role, ideal for someone who is organised, analytical and committed to delivering a high‑quality, customer‑focused service.
Key Responsibilities
Deliver administrative and operational support across HR and recruitment activity
Act as a first point of contact, responding professionally and sensitively to queries
Provide or direct first‑line guidance on HR and recruitment processes, policies and systems. Recognising the time to escalate or request further support
Maintain accurate and timely records across HR, recruitment and workforce systems
Analyse information to determine appropriate next steps within defined procedures
Coordinate meetings, prepare papers and take formal minutes, tracking actions to completion
Support projects through administration, document control and action tracking
Manage shared inboxes, correspondence and records in line with service standards
Allocate or coordinate workflow within systems where required to support service delivery, meeting Service level agreement and key performance indicators
Support and guide colleagues, new starters and apprentices in administrative processes
Maintain confidentiality and comply with data protection and information governance requirements at all times
Please note that this role will be 100% in person working at the NHS England Office in Leeds.
If you have applied for this role recently please do not re-apply.
NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.
In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.
If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
What We’re Looking For
The postholder will be educated to at least Foundation Degree level in a business management discipline, or be able to demonstrate equivalent experience gained through relevant work. They will have a sound understanding of HR and knowledge of handling sensitive and confidential information appropriately and producing accurate records, reports and formal meeting minutes.
The individual will demonstrate strong organisational, planning and prioritisation skills, with a consistently high level of accuracy and attention to detail. They will be confident in the use of IT systems, including Microsoft Office and workforce systems, and able to work effectively on their own initiative within defined procedures, as well as collaboratively as part of a team. Excellent written and verbal communication skills are essential, along with the ability to build and maintain effective working relationships with a wide range of stakeholders.
Desirable experience includes working within a distributed or multi‑site team, and an awareness of the NHS, public sector or other complex organisational environments.
Roles holders must be able to attend the NHS England Offices at Wellington Place, Leeds for 100% of their contracted hours.
Equality, Diversity and Inclusion
NHS England is committed to equality of opportunity and inclusive working practices. We value diversity and difference and work with integrity and openness to ensure our services meet the needs of the communities we serve.
You can find further details about the job, in the attached Job Description and other supporting documents.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Please note that the reason for the fixed term of this contract is Short-Term vacancy.
