Customer experience advisor Work, Jobs in Hunstanton, Nfk (with Salaries)

Customer Experience Advisor
Freebridge Community Housing —King's Lynn
- £30,913 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Customer Advisor
Boots —Hunstanton
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Part-time Homewares Sales Advisor - Fakenham
WJ Aldiss Ltd —Fakenham
- £12.71 an hour
- Part-time
- Customer service
- English
- In-person
- Store discount
- Employee discount
Quick apply
12d
Customer Services Advisor
Halfords —Boston
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Tesco Travel Money Advisor
Travelex —Wisbech
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
11d
Trainee Dispenser
Boots —Hunstanton
- £13.12 - £15.10 an hour
- Weekend availability
- No experience needed
- IT
- Employee assistance programme
- Employee discount
14d
Parts Advisor
Duckworth Motor Group —Kirton
- £12.71 an hour
- Overtime
- Microsoft Excel
- Sales
- English
- Referral programme
Quick apply
7d
Parts Advisor
Jayar Car Parts —Fakenham
- From £29,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Employee discount
Quick apply
4d
Aftersales Manager
Marshall Motor Group —King's Lynn
- Customer service
- Analysis skills
- Annual leave
- Employee discount
Quick apply
7d
Part-Time Independent Living Advisor
Lincolnshire Housing Partnership —Boston
- £13,219.03 a year
- Part-time
- Customer service
- Communication skills
4d
Sales Advisor - Fakenham
Scrivens Opticians and Hearing Care —Fakenham
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
SHE Advisor
Lamb Weston Meijer —Wisbech
- £40,000 a year
- Full-time
- Communication skills
Production Operations Manager
Metsä Group —Boston
- Full-time
- No degree
- Leadership
Retail Sales Advisor - 30 Hours
DFS —King's Lynn
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Accounts Apprentice
TC-Group —Boston
- £15,500 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Advisor
Saltrock Skegness —Skegness
- Part-time
- IT
- Employee discount
Quick apply
10h
Service Advisor
Thurlow Nunn —King's Lynn
- £32,196.45 a year
- Weekend availability
- Customer service
- Organisational skills
- Annual leave
- Employee discount
7d
Site Manager
BarrattDevelopments —King's Lynn
- Construction
- Leadership
Trainee Estate Agent
Connells Group —Downham Market
- £25,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
1d
Apprentice Retail Sales Assistant
Superdrug —King's Lynn
- £9.75 an hour
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply

I want to receive the latest job alerts for customer experience advisor in hunstanton, nfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Advisor

Freebridge Community Housing -
King's Lynn

Quick apply

Job details

Full-time
£30,913 a year
7 days ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Communication skills

Full job description

Join us as a Customer Experience Advisor - where every interaction matters. As the voice and face of Freebridge, you'll be the champion our customers deserve; taking ownership of every enquiry, exceeding expectations, and delivering a consistently outstanding service that makes a real difference to the people and communities we serve.

Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We have had numerous achievements, including delivering our customers’ promises and improving homes inline with the Decent Home Standards, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

Requirements

Outline of key responsibilities...

Customer Experience: Take responsibility for truly listening to what customers want and need in every interaction, working autonomously within an agreed framework to meet those needs and deliver an exceptional experience. Actively seek and value customer feedback at every opportunity, taking ownership of passing this on to help continually develop and improve our services
Customer Service: Demonstrate the principles of fairness, transparency, dignity, and respect in every customer interaction, ensuring every person feels heard, valued, and supported
Service Delivery: Ensure the timely and compliant delivery of all activities, processing data accurately and recording all interactions. Maintain an up-to-date understanding of processes, practices, and policies at all times
Support & Referral: Proactively identify and process handyperson and garden assistance scheme applications. Act sensitively on any concerns raised about customers by completing safeguarding reports, SNQR and Cause for Concern alerts, support assessments and referrals, and administering crisis aid where required
Housing Advice, Signposting & Tenancy Administration: Provide housing options advice, carry out tenancy audits, and process mutual exchange and tenancy amendment applications, ensuring customers receive clear and accurate guidance throughout
Customer Enquiries & Feedback: Accurately triage complaints and antisocial behaviour reports, completing risk assessments as required. Process customer payments and manage outbound engagement and feedback surveying

We are looking for someone who has...

A basic knowledge of building and property components, and how they relate to the services we deliver to our customers
Proven experience of working with a diverse range of customers in a fast-paced environment, delivering a consistently high standard of service
Experience of diagnosing and triaging service requests, with the ability to capture, interpret, and act on information accurately and efficiently
Excellent communication and collaboration skills, with the ability to build effective relationships, inspire those around them, and work as part of a team to deliver outstanding outcomes
A natural problem-solving approach, with a positive, can-do attitude and the ability to get to the root cause of issues quickly and find practical, customer-focused solutions

Benefits

What’s in it for you?

At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:

An Annual Salary of: £30,913.38
Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service
Exclusive Employee Discounts: Access amazing deals through our Reward Gateway
Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave
Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme
Charitable Leave: One day per year to volunteer for a cause you care about
Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure
Pension Scheme: A great pension scheme with generous employer contributions (up to 12%)

Diversity & Inclusion:

Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

Quick apply

Refine Your Search

customer experience advisor jobs in hunstanton, nfk

Customer Experience Advisor

Customer Advisor

Part-time Homewares Sales Advisor - Fakenham

Customer Services Advisor

Tesco Travel Money Advisor

Trainee Dispenser

Parts Advisor

Parts Advisor

Aftersales Manager

Part-Time Independent Living Advisor

Sales Advisor - Fakenham

SHE Advisor

Production Operations Manager

Retail Sales Advisor - 30 Hours

Accounts Apprentice

Sales Advisor

Service Advisor

Site Manager

Trainee Estate Agent

Apprentice Retail Sales Assistant

I want to receive the latest job alerts for customer experience advisor in hunstanton, nfk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected