Due to internal promotion, Jensten are pleased to be hiring for an IBA Team Leader.
In this role, you will be responsible for overseeing the day-to-day running of the team, ensuring the delivery of an efficient and high-quality IBA function. You will lead and develop a team of IBA Technicians, supporting them to achieve both individual and team objectives.
You’ll be joining a fantastic wider team that forms the heartbeat of our finance function, with a head office in Huntingdon. This role can be fully remote; however, we have IBA expertise across the UK and you are always welcome to work from one of our regional hubs in Huntingdon, Manchester, Leeds, Nottingham, London, or Swindon.
Key objectives & responsibilities:
Line management, coaching, mentoring and performance management of IBA Technicians
Maintaining and enhancing procedures and training materials
Managing insurer statement reconciliations, processing payments and resolving discrepancies
Ensuring credit control deadlines are met and proactively managing aged debt
Handling bordereau payments and declarations
Managing client payment and refund reconciliations
Supporting Client Money audits
Reviewing and managing IBA logs
Preparing and reviewing Client Money Calculations
Supporting the implementation of new systems and best practice processes
Ensuring CASS compliance at all times and adherence to FCA client money rules
About you:
As our IBA Team Leader, you will bring strong experience in reconciling insurer accounts within an IBA function. This is an excellent opportunity for a senior IBA Technician ready to take the next step into leadership, or someone already in a supervisory role.
You’ll be confident in building strong relationships with both internal teams and external stakeholders, and comfortable leading, supporting and developing others.
You’ll also have:
Strong knowledge of CASS 5 and client money regulations
Experience of mentoring, training, performance management and conducting 1-2-1s and appraisals
High levels of integrity when working with stakeholders
The ability to deliver accurate and timely financial reporting
Strong attention to detail and excellent time management skills
Effective verbal and written communication skills
A proactive, self-motivated approach with the ability to work remotely, manage competing priorities and meet deadlines
Experience of using Acturis within an IBA function (not essential)
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits, including:
Competitive salary with annual pay review and bonus scheme
27 days annual leave (including your birthday off and an additional day for a religious holiday of your choice), plus bank holidays
Pension scheme with 5% employer-matched contributions
Flexible benefits package tailored to your needs
Group Life Assurance cover
Fully paid 3 months’ maternity, paternity and adoption leave
Professional qualification and study support relevant to your role
Access to “Perks at Work” – discounts on cinema tickets, dining, retail and more
Holiday purchase scheme – buy up to 5 additional days per year
About Us:
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.
Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.
Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.
Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business
