About us
Our mission is to enable field and brand teams to orchestrate exceptional customer experiences, improving sales performance and accelerating commercial and medical excellence. We do that by helping them better leverage technology to create and deliver best in class content, tools and data that have impact.
The opportunity
We take our work personally, building valuable partnerships with clients and adding value at every touchpoint. In your role of Digital Production Associate, you will champion this mindset in all that you do. This is a versatile, hybrid role designed for an organised and technically-minded individual. Sitting at the intersection of Client Services and Project Management, this role is responsible for ensuring the seamless delivery of digital assets and updates to our pharmaceutical clients and partner agencies.
You will be the bridge between client expectations and technical execution, handling an array of tasks from creating email templates and quality assurance to the final upload of files to client environments.
Above all, what will set you apart is your ability to quickly assimilate information in order to work with the level of proactivity, independence and quality that is a hallmark of our reputation at twentyeightb.
The role is primarily remote, with occasional in-person meetings or strategy days in Huntingdon, Cambridge, London or client offices.
While advertised as full-time, we would be open to discussing reduced working hours for the right candidate.
Main responsibilities
- Conduct rigorous functional and visual testing for sales aid, rep triggered email and dashboard projects to identify bugs or deviations from the brief.
- Validate that all client amends have been implemented correctly before final delivery.
- Build and edit responsive emails using basic HTML and WYSIWYG editors.
- Manage asset libraries and ensure all digital files are correctly formatted for production.
- Supporting with project uploading and deployment where required.
- Collate client amends and requests into actionable tasks, maintaining a clear audit trail of changes, ensuring they are clearly documented and communicated to the development team.
- Provide overflow support to the client services team in order to expedite communication with clients.
- Organising meetings in advance and supporting them by capturing and sharing notes and actions as required.
- Provide general support to the client services, project management and consultancy functions as directed on our daily Cross Functional Team calls.
What we are looking for from you - skills & experience
Essential
- Minimum of one years’ experience in a similar role.
- Foundational knowledge of HTML/CSS and a familiarity with WYSIWYG editors.
- Proven ability to be able to build good rapport and chemistry, nurturing and developing relationships comes naturally to you.
- Proven experience of working in a collaborative way with your team.
- Excellent verbal and written communication skills.
- Must have a passion for quality and an eye for detail, quality must be at the focus of every stage of a project.
- Good digital understanding and a willingness to build your knowledge in our product and service offering.
- Proficient in at least one of the Microsoft Office suite and Google Workspace suite.
Desirable
- Digital agency background.
- Previous experience in a junior project coordination, account management, or digital production role is preferred but not essential.
About you
- You naturally take ownership for delivery, from start to finish.
- High energy and motivated you take pride in all you do.
- You take pride in exceeding expectations.
- Building relationships, developing rapport and trust comes as second nature.
- Methodical and logical but with an agility to adapt and flex.
- Naturally curious and willing to learn, you are always happy to invest time to deepen your experience and knowledge.
- Self-sufficient, you enjoy personal responsibility and freedom in what you do but always knowing when to seek support from the team.
- You are quick to pick things up and are able to see the bigger picture, with commerciality in mind.
- Constant drive for improvement.
- Proven ability to work with a high degree of accuracy and flexibility in your approach.
What will you get from us
We are looking for people who want to be part of our journey and be engaged in helping us to drive our plans forward. In return, hard work is very much rewarded with a great environment on which to flourish and an unrivalled array of benefits:
- Competitive starting salary based on experience
- Health insurance with Vitality
- Medical cash plan
- 29 day annual leave (plus Bank Holidays)
- Permanent and genuinely flexible hybrid working style
- Monthly work from home allowance
- Sabbatical policy
- Death in service benefit
- Annual 'do good day'
- Free subscription service of your choosing
What happens next
Please submit your application by following this link
Due to potentially large numbers of applications we may not be able to respond to all those applicants who have not been successfully shortlisted.
No recruitment agencies please.
