Service desk support Work, Jobs in Huntingdon, Cam (with Salaries)

Shift Lead - Food - Huntingdon Simply Food
Marks & Spencer —Huntingdon
- £14.47 an hour
- Full-time
- Customer service
- Employee discount
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Windows
- Bachelor's degree
- Travel
3d
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
6d
Support Desk Administrator
Cambridge Maintenance Services —Saint Ives
- 8 hour shift
- Maintenance
- Employee discount
Support Engineer - Corby
RM Education Limited —Desborough
- Maintenance
- IT
- School
4d
IT Service Desk Administrator (12 month fixed term contract)
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- Customer service
- Computer literacy
- IT
10d
Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
Receptionist
briggate service centre ltd —Whittlesey
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Laboratory Technician
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Organisational skills
- Time management
Customer IT Support Manager
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Conference Administrator
Bauer Media Group —Peterborough
- Temporary
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
1d
Laboratory Technician
Avantor —Cambridge
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Part Time Gym Assistant
RP Fitness —Cambridge
- £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
10h
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Machine Service Representative - 7.5 Tonne Licence
Safetykleen —Bedford
- £34,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Research & Policy Intern
Charis Grants Ltd —Peterborough
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Life insurance
Quick apply
3d
Internal IT – 2nd Line Systems Analyst
Sharp —Peterborough
- Full-time
- Azure
- Scripting
- Computer networking
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Policy & Insight Research Analyst
Charis Grants Ltd —Peterborough
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Life insurance
Quick apply
9d

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Shift Lead - Food - Huntingdon Simply Food

Marks & Spencer -
Huntingdon

Apply Now

Job details

Permanent | Full-time
£14.47 an hour

Benefits

Cycle to work scheme
Company pension
Employee discount

Qualifications

Customer service

Full job description

Team

In Store

Store

Huntingdon Simply Food

Location

Huntingdon, Cambridgeshire

Contract type

Permanent

Position type

Full Time

Salary

£14.47 p/h

Retail Quiz

Find out if you fit the role.

Take Your Marks

Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.

Let's get started

Intro
About the role
Meet the Team
Our Support
Benefits
Colleague Networks
How to Apply

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary

Shift Lead

All the details

Work Pattern
Sunday 09:30-17:30
Monday 13:30-21:30
Tuesday 13:30-21:30
Friday 13:30-21:30
Saturday 13:30-21:30

PURPOSE OF SHIFT LEAD ROLE:

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Team Manager.

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Team Manager.

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.

Allocate resource effectively to deliver a quick payment experience.

Enable all daily operational processes to be implemented efficiently across their area of the store at the correct times.

Co-ordinate the team to deliver a clean, safe and well-presented store.

Play your part in creating a great team atmosphere that is inclusive of everyone.

Role model great customer service.

Role model the M&S behaviours and colleague expectations across the store.

Support team managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.

Support nearby stores if operationally required.

Responsible for being a key holder and answering call outs as required.

Responsible for tasks related to the opening and closing of the building; including receipt of vehicles, temperature controls, logging operational issues with relevant help desks, cash handling and TSL compliance in peripheral hours.

Purpose

Duty Manage in the absence of the next level Leader when required
Champion new ways of working within stores through an open mindset and positive attitude
Leads colleagues in delivery of task prioritising customer first
Plans, allocates and follows through on delivery of task to a consistent standard across the store
Drives on the job productivity
Supports colleagues through coaching and feedback
Uses MI to take action to drive performance
Helps maintain a safe and legal environment for colleagues and customers
Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

Delivers great standards and service by putting the customer first
Acts on customer feedback to deliver improvement
Ensures the delivery of brilliant basics
Coach the team to deliver excellent standards of product presentation
Supports the delivery of plan A
Provides regular and timely feedback to line manager to support colleague performance
Supports with the training and coaching of colleagues maximising digital tools and channels
Identifies colleagues for recognition and celebrate success within the store
Provides feedback to BIG to improve colleague experience
Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
Role models new ways of working through the use of digital tools
Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
Maintains a safe and legal store environment
Supports visual merchandising updates across all launches, events and campaigns

Key Capabilities

Understands how M&S operates, it’s strategy, future and the role they play
Effectively manages own reactions and responses around change
Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
Sets performance objectives for self in conjunction with line manager and in line with business plans
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
Builds positive relationships by being a good listener and getting to know people by establishing a connection
In control of their own reactions and considers how to share their perspective to create better reaction for team

Technical Skills/ Experience

Support the delivery of excellent customer service and KPI’s across the store
Good level of digital capability and can access and utilise relevant systems
Good knowledge of the commercial operation, brilliant basics and operational excellence
Current working knowledge of all VM principles
A good communicator with the ability to build relationships and work within a team
A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
Maintain high presentation standards, attention to detail and deliver on time, right first time
Interpret data relevant to the role
Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders

Customers
Colleagues
Store Leadership
BIG

Meet the Team

Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

Pay

Earn a competitive salary.

Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

Smart tech

Buy the latest technology with interest-free financing directly from your salary.

Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Wellbeing hub
Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Giving back
Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

Pay
Pay

Earn a competitive salary.

Colleague discount
Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

Time off
Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

Life assurance
Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

Workplace savings
Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

My Choices
My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

Cycle to work
Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

Smart tech
Smart tech

Buy the latest technology with interest-free financing directly from your salary.

Family friendly policy
Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Wellbeing hub

Giving back

Colleague discount

Time off

Life assurance

Workplace savings

My Choices

Cycle to work

Smart tech

Family friendly policy

Colleague Networks

We want you to feel supported, no matter what.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

End of slider Colleague Networks carousel

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Apply Now

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I want to receive the latest job alerts for service desk support in huntingdon, cam

Related Searches

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Retail Quiz

Take Your Marks

How We Hire

About the role

Meet the Team

Our Support

Mentorship

Flexible working

Benefits

Wellbeing hub

Giving back

Pay

Colleague discount

Time off

Life assurance

Workplace savings

My Choices

Cycle to work

Smart tech

Family friendly policy

Wellbeing hub

Giving back

Pay

Colleague discount

Time off

Life assurance

Workplace savings

My Choices

Cycle to work

Smart tech

Family friendly policy

Colleague Networks

Menopause Network

Gender Equality Network

Forces Community Network

LGBTQ+ Network

Family & Carers Network

Culture and Heritage Network

Cancer Network

Health and Wellbeing Network

Menopause Network

Gender Equality Network

Forces Community Network

LGBTQ+ Network

Family & Carers Network

Culture and Heritage Network

Cancer Network

Health and Wellbeing Network

Menopause Network

Gender Equality Network

Forces Community Network

LGBTQ+ Network

Family & Carers Network

Culture and Heritage Network

Cancer Network

Health and Wellbeing Network

How to Apply