About the Role:
Liverpool has a strong reputation for creativity, communication and commercial growth, and at Radiokomunica Media and Communications Ltd, we bring that same energy to the services we deliver.
We provide communication, media operations and business support solutions for organisations that need dependable service, clear reporting and strong client relationships.
We are looking for a Director of Service Delivery who can take overall responsibility for the quality, performance and continued development of our client services. You will lead service delivery teams, improve operational standards and ensure that client commitments are delivered consistently.
This is a senior leadership role for someone who can balance strategic planning with practical execution. You will work closely with clients, department heads and senior management to ensure that our services remain efficient, scalable and commercially successful.
Why Work With Us?
The Environment:
You will join a collaborative and commercially focused working environment in Liverpool. We encourage clear communication, practical decision making and shared accountability across every department.
Leadership Influence:
You will have a direct voice in operational planning and company strategy. Your recommendations will influence how services are structured, measured and improved.
Service Development:
You will have the opportunity to introduce new processes, strengthen delivery standards and build a service model that supports long term growth.
Professional Growth:
We support continued leadership development through relevant training, industry events and opportunities to take ownership of major operational projects.
Key Responsibilities:
Service Delivery Leadership:
Take overall responsibility for the performance, quality and consistency of services delivered across the organisation.
Operational Strategy:
Develop and implement service delivery plans that support company objectives, client expectations and sustainable business growth.
Team Leadership:
Lead, coach and develop managers and operational teams. Set clear performance expectations and create a culture of accountability and continuous improvement.
Client Management:
Build strong relationships with key clients, review service performance and ensure that concerns are resolved professionally and efficiently.
Performance Monitoring:
Establish service standards, operational targets and reporting processes. Use performance data to identify risks, improve productivity and support better decision making.
Process Improvement:
Review existing workflows and introduce practical improvements that increase efficiency, service quality and customer satisfaction.
Financial Management:
Support departmental budgeting, resource planning and cost control while ensuring that service standards remain consistently high.
Risk and Compliance:
Ensure that service delivery activities follow company policies, contractual commitments and relevant regulatory requirements.
Stakeholder Management:
Present operational updates, recommendations and performance reports to senior management, clients and internal stakeholders.
What We Are Looking For:
Experience:
At least 7 years of experience in service delivery, operations, client services or a related field, including a minimum of 3 years in a senior management or leadership position.
Leadership:
Demonstrated experience managing managers and multidisciplinary teams within a client focused or service based organisation.
Service Management:
Strong understanding of service delivery frameworks, performance management, process improvement and operational reporting.
Commercial Awareness:
Ability to balance client satisfaction, operational quality and financial performance when making business decisions.
Communication Skills:
Excellent written and verbal communication skills, with the confidence to manage senior stakeholders and present complex information clearly.
Problem Solving:
A practical and analytical approach to resolving service issues, improving processes and managing operational risks.
Education:
A degree in business management, operations, communications or a related subject is preferred. Equivalent senior level experience will also be considered.
Mindset:
You are organised, commercially aware and comfortable taking responsibility. You know how to set high standards while remaining practical, approachable and focused on results.
Pay: £67,000.00-£90,000.00 per year
Benefits:
- Company car
- On-site parking
- Private medical insurance
Work Location: In person
