Park Medical Centre is a thriving and longstanding training-accredited GP practice in Hoole, Chester. The area is well known for its bustling high street, diverse range of shops, cafes and restaurants, and strong sense of community. We are committed to delivering high-quality, patient centred care to our population of 10,000 patients in Chester city and its surrounding area while fostering a collaborative and innovative work environment for staff.
We are looking for an enthusiastic person to join our busy Operations team to be responsible for undertaking a wide range of reception and administrative duties, and to provide general support to the multidisciplinary team.
The Role:
Key Responsibilities:
Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Processing of information (electronic and hard copy) in a timely manner including the use of the electronic referral service (ERS).
You may be required to undertake a proportion of your contracted hours within times considered to be extended hours / access as practice need dictates
Primary Responsibilities
The following are the core responsibilities of the Operations Administrator – Patient Services. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Triaging and assigning all non-appointment related e-requests to the appropriate persons / teams
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- As required support clinical staff in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Processing incoming and outgoing mail in all formats
- Actively signpost patients to the correct services both within practice, PCN and the wider care community
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain all offices, reception front desk and waiting areas and notice boards
- File and store electronic records as required (via EMIS Web and Docman)
- Scanning of hard copy patient related documentation and attaching scanned documents to patient’s healthcare records
- Identifying relevant clinical information documented in patient correspondence, coding appropriately per agreed protocol (supported by lead GP) and completing any detailed actions
- Reviewing records and accurately producing a summary of the patient’s medical history
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently using ERS
- Undertaking patient call and recall as directed
- The processing of changes to patient registration, deduction of record and new patient registration
- Action GP2GP tasks
- Process requests for information i.e. SAR, insurance / solicitor’s letters and DVLA forms (manually and via iGPR)
- Process incoming e-test results, ensuring they are referred to the relevant clinician
- Manage all administrative queries as necessary
- Carry out system searches as requested
- Process all DNA letters in accordance with current protocol
- Support all clinical staff with general administrative tasks as requested.
Please refer to the Job Description and Personal Specification for full details of the role and our requirements of experience, knowledge and skills etc for the post.
In addition to the primary responsibilities, the administrator may be requested to:
- Partake in audit as directed by the audit lead
- Support operations staff across all task areas, providing cover during staff absences
- Produce meeting agendas and record the minutes of meetings
- Complete opening and closing procedures in accordance with the duty rota
- Ordering and monitoring of stationery supplies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
An initial informal visit or discussion is most welcome after being shortlisted.
To apply initially please write up to 250 words explaining why you have applied for this role and why you would be a great fit to work at Park Medical Centre, including what skills and experience you can bring to the Practice.
Please email your 250 words to [email protected]
The closing date for applications is Tuesday 4th August 2026 (applications may close early if there is a high volume of applicants).
1st round Interviews will be held on Tuesday 11th August 2026.
2nd round Interviews - date to be confirmed.
Pay: From £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Sick pay
Education:
- GCSE or equivalent (required)
Experience:
- GP surgery: 1 year (required)
- Medical receptionist: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
