Customer experience leader Work, Jobs in Hyde, Gtm (with Salaries)

Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Manager – Maternity Cover
Contained Air Solutions Limited —Manchester
- £40,000 - £50,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
4d
Client Onboarding Coordinator
DGI —Manchester
- Up to £36,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Annual leave
Quick apply
4d
Junior Account Manager
LOGISTIS LIMITED —Manchester
- £25,000 - £27,000 a year
- Part-time
- Sales
- Marketing
- Customer service
- Referral programme
Quick apply
Senior Product Manager
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Aftersales Team Leader
BCA —Manchester
- £15.11 an hour
- Monday to Friday
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager
Popeyes UK —Manchester
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Sales and Marketing
JRM global —Manchester
- £450 - £650 a week
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
5d
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Brand Ambassador
Pyera Marketing —Manchester
- £450 - £650 a week
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
Customer Service Assistant (Part-time)
SRA Logistics Limited T/As InXpress —Stockport
- From £12.71 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Analysis skills
- IT
- Work from home
Quick apply
8d
Junior Sales Assistant
Hiraya Marketing Ltd —Manchester
- £450 - £650 a week
- Full-time
- Customer service
- No experience needed
- Business development
- Referral programme
Quick apply
5d
Leisure Team Leader
Village Hotels - Ashton - Leisure —Ashton-Under-Lyne
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
11d
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
General Manager
Colby River —Manchester
- £45,000 - £50,000 a year
- Management
- Customer service
- Maintenance
- Annual leave
- Life insurance
Quick apply
Administrator
Industrial Door Systems Ltd —Manchester
- £26,000 - £27,040 a year
- Full-time
- Microsoft Office
- Accounting
- Organisational skills
Quick apply
6d
Retail Store Manager
Baby Loves —Wilmslow
- £28,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
11d
Night Traffic Operator - 4on/4off
Maritime Transport —Manchester
- Full-time
- Employee assistance programme
- Employee discount
Quick apply

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customer experience leader jobs near hyde, gtm

Sales & Loyalty Team Leader

SimpliSafe Ltd -
Manchester Central

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Outbound sales
Management
Sales
Customer service
English
Analysis skills
Supervising experience
Leadership
Communication skills

Full job description

Job Title:

Sales & Loyalty Team Leader

Reporting to: Head of Contact Centre

Annual Leave: 36 days per annum

Salary: Basic Salary: £35,000 per annum, with On-Target Earnings (OTE) of up to £45,000 per annum.

The Role

We are looking for an engaging and commercially minded Sales & Loyalty Team Leader to lead and develop a team within our hybrid inbound sales, outbound sales and loyalty environment. This role is responsible for coaching, motivating and developing advisors to deliver exceptional customer experiences whilst maximising commercial opportunities. You will play a key role in supporting an evolving sales function, helping advisors build confidence across inbound sales, outbound engagement and customer retention activity.

This is not a traditional high-volume outbound sales environment. Instead, the focus is on quality customer interactions, consultative selling and making the most of every customer opportunity. The successful candidate will be passionate about people development, customer experience and driving performance through coaching, engagement and continuous improvement.

Key Responsibilities

Lead, motivate and develop a team of Sales & Loyalty Advisors to achieve individual and team performance goals
Coach advisors to confidently identify and maximise sales and retention opportunities through quality customer conversations
Support and coordinate targeted outbound sales campaigns and follow-up activity to maximise conversion opportunities
Help develop advisor confidence in outbound engagement and consultative selling techniques
Drive strong customer experiences alongside commercial performance and retention outcomes
Monitor team performance across sales, quality, customer satisfaction and productivity measures
Analyse performance data and trends to identify opportunities for improvement and drive performance
Identify opportunities to improve customer journeys, conversion and retention outcomes
Conduct regular coaching sessions, feedback conversations and 1-2-1s to support development and accountability
Support onboarding and upskilling of advisors transitioning into sales-focused activity
Promote a positive, customer-first and commercially aware team culture
Support the continued development and evolution of the Sales & Loyalty function
Work collaboratively with operational support teams including Quality, Training and Operations
Ensure all team members remain up to date on products, processes, campaigns and business updates
Support the implementation of operational changes, campaigns and new ways of working in a positive and engaging manner Manage customer escalations and complaints in line with company policies and procedures Support workforce planning and workflow management to ensure service levels and customer expectations are achieved
Manage team performance in line with company policies and procedures where required
Encourage a culture of continuous improvement, accountability and collaboration
Create an engaging and inclusive environment where advisors feel supported, motivated and empowered to develop
This list is not exhaustive and you will be expected to carry out any duties reasonably requested by the business.

Personal Specification

Essential:

Previous Team Leader or management experience within a contact centre environment
Experience within sales, loyalty, retention or customer service operations
Experience coaching and developing people to achieve performance goals
Experience supporting outbound sales activity or targeted campaigns
Strong communication and influencing skills
Commercial awareness with the ability to identify customer and business opportunities
Strong organisational and problem-solving skills
Ability to analyse performance data and use insight to drive improvements
Comfortable leading teams through change within evolving operational environments
Strong relationship-building skills with the ability to positively influence others
Resilient, adaptable and solutions focused approach

Desirable:

Contact Centre Telephony Systems
Experience within a hybrid inbound/outbound sales environment
Experience supporting loyalty or retention functions
Exposure to campaign planning or outbound lead management
Experience coaching consultative or relationship-based sales techniques

What’s in it for you?

Competitive salary and annual bonus
36 Days holiday plus additional recharge days
Enhanced pension
Life assurance
Private dental and healthcare
Free eye test and contribution to glasses
Employee Assistance Programme
Access to retail discounts via Perks at Work membership
We offer enhanced maternity and paternity pay to help support employees during parental leave
Cycle to work scheme
Team social events (annual summer and christmas parties, amongst other socials)

Pay: £40,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in hyde, gtm

Sales & Loyalty Team Leader

Customer Support Advisor

Customer Service Manager – Maternity Cover

Client Onboarding Coordinator

Junior Account Manager

Senior Product Manager

Aftersales Team Leader

Operations Manager

Sales and Marketing

Customer Success Team Leader - Mercedes Benz

Contact Centre Team Leader

Brand Ambassador

Customer Service Assistant (Part-time)

Junior Sales Assistant

Leisure Team Leader

Specialist Support Analyst

General Manager

Administrator

Retail Store Manager

Night Traffic Operator - 4on/4off

I want to receive the latest job alerts for customer experience leader in hyde, gtm

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