Engagement manager Work, Jobs in Ilford, Gtl (with Salaries)

Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
14d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
14d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Brand Manager
Barchester Healthcare —London
- £45,000 a year
- Communication skills
Quick apply
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
11d
Hotel Manager
Atlas Hotels —Chingford
- Up to £49,250 a year
- 8 hour shift
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
10d
Learner Engagement Co-ordinator
The Skills Centre —London
- From £33,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
13d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Training & Development Manager
Mission Mars (Head Office) —London
- £35,000 - £39,000 a year
- Weekend availability
- Hospitality
- Bakery
- Mentoring
Quick apply
Business Project Manager
Wine Direct Ltd —London
- £30,420 - £48,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- ERP systems
Quick apply
8d
Coordinator, Global Partnerships
Virtuoso, Ltd. —London
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Gym and Spa Club Manager
Educated Body —London
- £35,000 - £37,500 a year
- 8 hour shift
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
Quick apply
11d
Operational Trainer
Barchester Healthcare —Forest Gate
- £34,000 a year
- Remote
- Driving
Quick apply
13d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Leaving Care Administrator
Finefair Ltd —Ilford
- £12.71 - £14.00 an hour
- Full-time
- Working with children
- In-person
- Communication skills
Quick apply
1d
Security Manager
Genting —London
- £45,000 - £50,000 a year
- Weekend availability
- Employee assistance programme
Quick apply
3d
Operations Manager
Valor Hospitality —Bexley
- £45,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Executive Assistant to CEO
Phi Partners —Hatfield
- £60,000 - £80,000 a year
- Full-time
- Master's degree
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
1d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
4d

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Experience & Engagement Manager

Virgin Active -
London

Apply Now

Job details

Full-time
£36,582 a year

Benefits

Annual leave
Company pension
Employee discount

Full job description

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience and Engagement Manager to join our Club team.

The Role

Leading the weekly churn, recovery, and hospitality progress review, ensuring clear actions for Hosts.
Partnering with the GM to run daily Service Huddles, aligning all departments on NPS drivers, at-risk members, and presentation standards.
Presenting monthly engagement, churn, rejoin, and advocacy trends to the leadership team with clear recommendations for improvement.
Driving a club-wide storytelling culture by curating best-practice examples, hospitality wins, and creative “Moments that Matter” for network sharing.
Translating member data (NPS, CSAT, churn signals, attendance) into proactive engagement actions and retention strategies.
Leading, coaching, and inspiring Member Journey Hosts to consistently deliver extraordinary hospitality moments.
Ensuring 100% completion of hospitality training and recertification, embedding “License to Hospitality” across the team.
Acting as a cultural catalyst, embedding the 5 Promises of Hospitality into daily club life.
Managing the churn prevention process, identifying at-risk members, implementing personalised interventions, and tracking outcomes.
Celebrating member milestones and achievements through personalised recognition and creative activations.
Ensuring brand standards are met in all club spaces, maintaining the Virgin Active experience.

Experience

Proven ability to inspire and coach teams to deliver exceptional service.
Strong data and insight skills, with the ability to act on churn signals.
Creative, resourceful, and passionate about storytelling.
High emotional intelligence, with the ability to connect authentically with members.
Flexibility to work across Virgin Active working patterns, including evenings and weekends.

Our Perks

30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

Apply Now

Refine Your Search

engagement manager jobs in ilford, gtl

Experience & Engagement Manager

Training Coordinator

Customer Experience Manager

Relationship Manager

Brand Manager

Partnership Manager

Hotel Manager

Learner Engagement Co-ordinator

Client Engagement Manager

Training & Development Manager

Business Project Manager

Coordinator, Global Partnerships

Gym and Spa Club Manager

Operational Trainer

Senior Customer Success Manager

Leaving Care Administrator

Security Manager

Operations Manager

Executive Assistant to CEO

Front of House Manager

I want to receive the latest job alerts for engagement manager in ilford, gtl

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